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jenis_wholesale
First-timer
Status: New

We use Shopify B2B, and some of our customers are set up with Net30 accounts.

We will need to have some orders move to Awaiting Shipment that can not be marked as paid in advance in Shopify. If we mark them as paid in ShipStation, it will move them to Awaiting Shipment, without the customer wrongly seeing that their order has actually been paid for.

If we do not mark the order as shipped within 24 hours, or if we make any edit to the order, it will revert back to Awaiting Payment, and causes a significant amount of manual order management that creates a lot of room for error.

If there is any way that an order can sit in Awaiting Shipment but not reload back to Awaiting Payment for any reason, that would be incredibly helpful.

1 Comment
ajsmith22727
Rookie

Same issue. Any resolution?