Adding Digital Products

[TheAmpLab]

When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route package protection) with our orders.

[IP1999]

Shipstation wont bring orders with only digital products

"Shopify will only import orders with physical products into"

Shopify - ShipStation Integration 

[Manager-Erin]

Hi @TheAmpLab and @IP 1999, 

Thank you both so much for being here and for your participation. If this is directly in regards to Shopify, @IP 1999, is correct. @TheAmpLab, can you confirm that this is in regards to a Shopify Integration? 

-Erin: Your Friendly Neighborhood ShipStation Community Manager. 

[CasperTheG]

@Manager-Erin What happens if there is a physical and a digital item in the same order from Shopify? The order still should import because of the physical item, but will the digital item be ignored?

[Manager-Erin]

Hello @CasperTheG, 

Thanks for being a part of our community and for reaching out. The expected behavior is that the physical items should import but the digital items will not import. 

-Erin: Your Friendly ShipStation Community Manager