02-24-2022 11:58 AM
DHL requires phone numbers for packages for the customer on the labels, but Etsy does not pass through customer phone numbers into ShipStation due to GDPR. Allowing an automation to apply where "etsy orders that are international (all our international orders use DHL)" have a phone number added, even if it is OUR phone number - not a customer number. This would be better than having to add phone numbers manually, as at least there would be a phone number on the label. If DHL contact us instead of the customer, because our phone number is on the label - then that is fine.
2 weeks ago
We have the same problem with Fedex and Mirakl, we don't get the phone number and we are having to manually add a phone number to each order, we need a way to auto populate this field