2 weeks ago
Hello,
I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstation says it is a coding error. You can see a shot of the design to the right. As you can see, it is counting total units as "3" when, in fact, there are only 2. I was able to figure out that it is counting discounts as line items but despite following the steps provided in the Shipstation Library I still cannot get it right. Does anyone have any thoughts on where the error might be?
ORDER HEADER CODE
<style>
.adjustment1 {
display: none;
}
.customStyle {}
.customStyle1 {
visibility: hidden;
line-height: 0px;
}
.adjustment {
display: none;
}
.adjustment1 {
display: none;
}
.customStyle {}
.customStyle1 {
visibility: hidden;
line-height: 0px;
}
* {
font-size:18px;
}
.bold {
font-weight:bold;
}
th {
background-color: #000000;
border-color: #000000;
color: white;
border: 1px solid black;
}
.quantity {
font-size:34px;
font-weight: bold;
color:red;
}
.quantity1 {
font-size:34px;
font-weight: bold;
color:black;
}
</style>
<table border=0 width="100%" style="border-collapse:collapse;">
<tr>
<td width="33%">
<div><barcode size="small">[Order #]</barcode></div>
</td>
<td align="center">
<img width="70%" src="http://irp.cdn-website.com/1e9a63b9/dms3rep/multi/nerdzoic-logo.jpg">
</td>
<td width="33%" align="right">
<div>4900 Carlisle Pike #314</div>
<div>Mechanicsburg, PA 17025</div>
<div>nerdzoic.com</div>
</td>
</tr>
</table>
<table border=0 width="100%" style="border-collapse:collapse;">
<tr>
<td width="12%" style="vertical-align:top;">
<div class="bold">SHIP TO: </div>
</td>
<td width="55%" style="padding-left:5px;">
<div>[Recipient Name]</div>
<div>[Recipient Address]</div>
</td>
<td>
<div>
<span class="bold">Order #: </span><span>[Order #]</span>
</div>
<div>
<span class="bold">Order Date: </span><span>[Order Date]</span>
</div>
</td>
</tr>
</table>
ORDER ITEMS CODE:
<tr class="customStyle[Extended Price Zero]">adjustment[Adjustment]
<td>
<table width="100%" border=0 style="border-collapse:collapse;">
<tr>
<td width="20%">
<img width="80%" src="[Image Url]">
</td>
<td style="vertical-align:middle;">
<div style="padding-bottom:4px;">[Item Title]</div>
<div>[UPC]</div>
</td>
</tr>
</table>
</td>
<td align=center class="quantity quantity[Quantity]">[Quantity]</td>
</tr>
Monday
Hello, @nerdzoictoys!
Thank you for your post in the community! I see that you reached out to support and successfully resolved the issue on your own—that’s fantastic news!
Since the community is a space where merchants can support one another, feel free to share any helpful insights or tips you discovered during the process. Your experience could be incredibly valuable to others!
Happy Shipping and Happy Holiday!
-Cara