10-24-2022 10:22 AM
Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies.
Every time I print a label or shipping receipt it prints in double...so Im just wasting labels like crazy.
I have zero idea on how to fix...been to settings, printer etc.. I have tried but obviously missing something...You would think , settings, print options...but no that would be too easy.
11-30-2023 08:58 AM
We also had the same issue. We were on 4.6.0 version. Now I installed 4.10.0 version, hope they resolved the issue with the latest update! Really annoying bug 😞
12-01-2023 05:09 AM
Is this working correctly again?
12-01-2023 07:08 AM
Since updating to v4.10.0, I have not heard from one of our 200+ users reporting this issue - I believe it is fixed.
12-01-2023 12:58 PM
I think you are correct
The software has been working like it used to a long while back so it appears that it is fixed
12-01-2023 12:56 PM
I haven't had any issues all week since updating to 4.10.0
I think it is fixed
12-05-2023 07:29 AM
I gave up on Shipstation they're usless. Asking me what version of Windows as if that has anything to do with it. You change you're software to windows not the other way around. Furthermore if was working about a month ago and it stopped, what happened a month ago.
I reinstall shipconnected it didn't work. I deauthorised my computer reconnected and this appears to have resolved it. I have printed a few tickets today and it's still working. Try it and feedback
12-20-2023 12:26 PM
This is absolutely ridiculous. I'm having the same issue. Multiple labels print every time I print a label. I use the Zebra direct printing option (ZPL files instead of PDF) so I can't even just download them easily. Shipstation for the amount of money you charge, you really need to resolve these kinds of things. You're costing us tons of money in label costs for no reason.
12-20-2023 12:50 PM
I have experienced two primary reasons for duplicate label printing.
Go to task manager > details > and find ShipStation Connect. There are usually 5 rows of Connect running, so if you have 10 rows that means two instances of the program are running and they will duplicate your labels.
Hopefully this helps.
12-20-2023 01:45 PM
Thank you 🙂 I will try this next time when I print my orders and see how it goes. Thanks for taking the time to respond!
01-23-2024 12:50 PM
update 1/23/2024 also having this issue
issue i found goes far back as 2 months where i see my shipping charges skyrocket and noticed every batched order are making 2 labels affecting my shipping metrics been on live chat and phone for 5-6 hours
and they are NOT taking blame , sorry or anything
at this time point they claim " i musted click print twice " it CANT be them
even i provide screen shots and video proof
01-23-2024 01:48 PM
Hello @centurypc13,
Thank you for being a part of our community and for sharing your feedback with us. I am sorry to hear that this was your experience with our support team, please know that this feedback will be directly shared internally.
Please be on the lookout for a DM from me.
6 hours ago
Mine prints double-sided for customs and forms documents, I use a Mac. Only way around this problem is to download the file and print that way. Very Frustrating. Has been like this for years. Yes I have installed and reinstalled shipstation connect and also done the same with the new version.