Etsy Integration – listingId Missing When SKU is Assigned

[vikramkapoor]

Hi everyone,

I noticed a limitation with the Etsy integration in ShipStation.

If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.
If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, and the original listingId is not available.

This is a problem because many merchants need both values:

- listingId for mapping

- SKU for inventory management

Suggestion: Please consider adding the Etsy listingId as a separate field in the Order/OrderItem API response, even when a SKU is defined. This would make the integration more consistent and reliable.

Has anyone else experienced this? Could the ShipStation team comment on whether this is possible?

Thanks

[CaraAdmin]

Hello @vikramkapoor!

Welcome to the Community—we’re so glad you’re here! This is a great space to find answers, share feedback, and suggest new product features, and we hope you find it both helpful and inspiring.

Thank you for your post and for asking about this feature. We’ve shared your inquiry with our developers for review, and we truly appreciate the thoughtful details you included. Feedback like yours helps us keep improving, and we’re grateful for your input!

Happy Shipping!

-Cara

[vikramkapoor]

Hello @CaraAdmin 
Is there any progress on the matter?

[CaraAdmin]

Hello @vikramkapoor!

Thank you for your follow-up post! While this feature isn’t currently on our roadmap, the development team is interested in seeing how many merchants would benefit from it.

Let’s gather more feedback from the Community to highlight the value of this request. If you’d like to see this feature become a reality, don’t forget to give it a thumbs up to show your support!

Happy Shipping!

-Cara

[vikramkapoor]

I understand the reasoning behind gathering feedback, but this isn’t really a feature request — it’s a design flaw.
The current behavior leads to incorrect or confusing results, so it shouldn’t depend on how many users request a fix.
Design flaws should be corrected regardless of popularity. @CaraAdmin

[vikramkapoor]

@CaraAdmin , I would appreciate it if you could provide an update on the matter.

[CaraAdmin]

Hello @vikramkapoor!

Thank you for your post and for following up! I’ve connected with our development team for an update. At this time, they’ve shared that the missing listing ID appears to be related to a previous version of the Etsy API. They are actively looking into this, and I’ll be sure to keep this thread updated as soon as more information becomes available.

If anyone else in the community is experiencing this issue and it is affecting their workflow, please give this post a thumbs up or share a comment about how having the listing ID available would support their shipping workflow. Your input helps highlight demand and ensures your voices are heard!