From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it.
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It sounds like maybe you want to remove an item that is out of stock after an order is place? If so with this you can pull up your order and then in the "Shipment" section click to edit the Qty and Items when you are creating the labels. Then you can change the Qty and descriptions , add or delete items. Hope that helps.
I am currently on a trial and also have the same question. I edit an Order in Shopify (for example a customer ordered a Size XS, instead of S, so I edit order by adding the S and removing the XS). I then save the update in Shopify and Refresh shipstation. Issue is now it is showing both products, thus QTY, cost and weight all now double and postage gone up. Why does Shipstation not refresh the data, or is this not a functionality? Thank you