Printing EOD forms

[PR]

Hello, Is anyone else having issues printing the EOD form? When I select the orders to close the page goes blank and I don't get a chance to print the form. I have to close shipstation and then go back in and go to the shipment section and then select closed EOD. At this point I can print the form. Sometimes it goes back to the screen and other times I have to close and reopen shipstation.

[winfieldcollect]

We are also having the same issue.

[CaraAdmin]

Hello @winfieldcollect!

First, welcome to the Community! We're so glad you're here. This space is a wonderful place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

I reviewed your post and noticed that you’ve been working with our support team on ticket #8899500. They’ll need a screenshot from you to continue troubleshooting the issue. In the meantime, this Help Center article on troubleshooting might also be helpful!

If anyone else in the Community is experiencing a similar issue, we recommend checking out the troubleshooting article or reaching out to our support team for personalized assistance.

Happy Shipping!

-Cara

[support87]

No idea why my reply was deleted from this thread, but just in case, I'll share it again.

This has also been occuring with us recently. From my review, it is almost certainly being caused by something on Shipstations system.

It occurs on different devices, different browsers (Edge, Chrome, Firefox), in incognito/private mode, and apparently it is occurring with different users as well.

When it occurs, DevTools is showing:

• TypeError at index.mjs:2295 (generateAbstractIcon)
• [re-reselect] Invalid cache key "undefined"
• LogRocket warnings about Redux state >4MB / payload >10MB
• Resolver function error
• LaunchDarkly stream events (feature flags)
• In-app guide timeouts
• Permissions-Policy warnings for unrecognized features

Maybe after the AWS outage, something was restored incorrectly but the Shipstation web/react team need to take a look.

Possibly related, I am also being required to login and 2FA multiple times every day.

I am starting a ticket now and if I hear back, I will give an update.

[CaraAdmin]

Hello @support87!

Thank you for your post and for sharing this information! I noticed that you’ve been working with our support team on ticket #8918213. It looks like the agent is waiting for an open shipment record from you so they can continue troubleshooting the issue.

I will also ensure that I share your comments with the agent, so that if this needs to be escalated to the development team, they will have the details you have provided. 

Happy Shipping!

-Cara