USPS Package Type Default Not Saving

[windowfilm]

Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in shipstation prior to printing the label. I have made the change and then chosen the option to Save the current configuration as default several times but it never takes. I also made sure in the product set up that the correct package was chosen. Despite all of this, the package type still comes up wrong every time. How do I get this fixed?

[CaraAdmin]

Hello @windowfilm!

Thank you for your post! It appears that the community hasn’t had a chance to weigh in yet, so I did some digging on my end. To troubleshoot this more effectively, our Support team will need a specific example from your account.

Please reach out to support@shipstation.com, and they’ll walk you through the detailed steps to identify the root cause and find the right solution for your setup. Including screenshots, order examples, or any error messages you’re seeing will help speed up the process and ensure they have everything they need to assist you efficiently.

Happy Shipping!

-Cara