Return Poral

[scott23]

I really feel that after supporting ShipStation for over 10 years, like many others, it's time you offered a proper returns and exchanges system. Its now 2025! Give us better features! 

Customers often want to exchange, not refund, yet ShipStation doesn't support exchanges at all. This forces merchants to create workarounds, and ultimately, lose revenue due to friction in the return experience.

Currently, we merchants have to cover the return postage for every situation. There’s no option to apply rules where, for example:

• If the customer selects “Purchased wrong product” or “Want to exchange”, they would cover the return postage

• If it’s a product fault or issue, then we would cover the postage

Platforms like Starshipit already support:

• Exchange logic as part of the return process

• Rule-based postage responsibility (merchant or customer, depending on reason)

• Branded HTML email templates triggered by return milestones

• Seamless automation that improves experience for both sides

ShipStation is great in many areas, but you’re falling behind when it comes to post-purchase experience. This should be a priority—it directly impacts customer satisfaction and merchant revenue.

[CaraAdmin]

Hello @scott23!

We’ve got some fantastic news to share! 🎉 ShipStation has officially launched Returns Management — a brand-new way to simplify and streamline your returns process.

Check out our launch article to explore all the exciting features and start your free trial today, which is available to the Standard and above plans. 

Here’s a quick look at what’s included:
1️⃣ Customizable Returns
2️⃣ Exchanges
3️⃣ Create RMAs
4️⃣ Branded Returns
5️⃣ Return Labels

I hope you find this helpful, and if you have any additional questions or feedback, please feel free to reach out here or to support@shipstation.com.
 

Here’s to smoother returns!

-Cara
 

[scott23]

Hi, 

I had a look but doesnt explain how to turn on, in settings there is nothing about return management in return tab or store tab - how do we activate this and is it included in our current plan?