After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS.
To trouble shoot, removed ShipStation Connect and reinstalled it. Now when I launch ShipStation Connect from my application folder, the app opens and then immeditally closes.
Just wondering if anyone else is experiencing this issue?
Are you running a Mac with an M1 (Apple Silicon) chip? (If so) Do you have Rosetta installed? This is required for Mac apps designed to run only on Intel chips.
If you have an Intel-based Mac, I think a trouble ticket needs to be opened to get this resolved.
On a side note, when I asked whether ShipStation Connect has M1 native support so that it can run on new Macs without installing Rosetta, I was directed here to the forums...pretty poor, IMHO, if support doesn't understand the question or doesn't know the answer, shoot it up to the next level of support.
I use an iMac with a 3 GHz 10-Core Intel Xeon W chip; no need for Rosetta. I did open a trouble ticket. They suggested several things, including reinstalling Shipstation Connect. After doing so, Connect now opens and then immediately shuts down.
I received a phone call from support, and during a remote connection, they were able to confirm the issue. The support tech collected needed information and said they would elevate the case to the next support level. I have not heard back from support at this point.
My issue is slightly different, I made the jump to an M1-based Mac (super fast and the battery lasts a couple of days), trying to avoid running Rosetta, which I have so far. Luckily I don't ship a ton of products so I'll download/print rather than having the simplicity/benefits for ShipStation Connect, for now.
I was a little disappointed that support suggested I raise this issue here, rather than opening a trouble ticket.
Hello there, everyone!
I just wanted to drop in and say that the product team is aware of this issue and we are actively working on a resolution! When that ShipStation Connect update is finalized, we will certainly make note of it here in the community.
I've pleased to announce that a brand new ShipStation Connect version is on the way soon, and we have tested and confirmed that it will have regularly working functionality with iOS Monterey!
When the new version becomes available, you will absolutely see updates from us 🙂