Hello there @maddhattercaps,
The error message you are seeing there does indicate a payment error. My recommendation, as with all direct error messages, is to reach out to our support department directly. They have the troubleshooting tools needed to get to the root of that behavior.
With this message we often see that a bank has blocked or held a transaction, or a card number had a digit entered incorrectly. If you have double checked both of these and are still seeing the error message, then our support team is the next step to take 🙂
I hope this helps!
From Moderator Davis, May the force be with you!
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