Timed out while persisting metadata

[ssdumpsterfire]

Can't login today, great stuff. Or contact anyone for help. 

"Timed out while persisting metadata."

[JMAutoRacing]

Same thing over here

[ssdumpsterfire]

Works now, oh the joys of shipstation. 

[CaraAdmin]

Hello @ssdumpsterfire!

Thank you for posting in the Community! For this situation, we recommend contacting our support team at support@shipstation.com. They’ll be happy to help troubleshoot, investigate further, and escalate the issue to the appropriate teams.
Happy Shipping!

-Cara

[ssdumpsterfire]

So that is the magical method for contacting support. 

Buried in the depths of the knowledgebase, just email support@ 

[yonderstar]

Same issue here. Cleared out all cookies / cache. Still cannot login. Submitted a support ticket. Received a reply saying for faster support to chat with Shipstation. However cannot chat because I cannot login. Meanwhile, still cannot ship. 

[CaraAdmin]

Hello @yonderstar!

Thank you for reaching out! According to our ShipStation Status page, AWS is currently experiencing an outage that’s affecting some services. You can subscribe to real-time updates through the status page to stay informed as things progress.

We sincerely apologize for any inconvenience this may be causing and truly appreciate your patience while this issue is being resolved.

Thank you for your patience!

-Cara