We have business accounts with both carriers that offer us fantastic pricing on our shipping. But we want to make use of Shipstation as a central hub for our logistics team to be able to do everything in one browser account system.
What we're noticing is that with the two carriers we cant schedule pickups unless we use "UPS/FedEx From Shipstation". So if we want to schedule a pickup from Shipstation we have to forfeit our discounts through our account with UPS/FedEx. Instead we have to physically call or chat with UPS everytime we print a label through Shipstation to get a pickup. That's frustrating.
Additionally, we cannot make use of carrier features like Smart Pickup where anytime a label is printed, UPS/FedEx is automatically notified and pickups occur automatically. It's every day or manual requests. That's frustrating.
Are we doing something wrong? Or are these features just not available in the way they were designed by the carriers within Shipstation?