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mur
First-timer
Status: New

We have 3 different UPS accounts, each with specific services discounted.

For example:
UPS Account 1 has discounted rates for UPS Ground.
UPS Account 2 has discounted rates for UPS 2nd Day Air.
UPS Account 3 has discounted rates for International.

In Shipstation, it does not allow us to enable/disable services for each account; if you change 1 of the UPS accounts, all 3 change. This is a problem. Our shipping department is then offered 3 different options for UPS Ground for example, with only 1 of them at the discounted rate.

UPS says this is how they needed to set us up, and Shipstation support claims there is no possible way to set each account to offer only specific services, they all have to be the same for some reason. So instead of 10 different services to sort through, our shipping department has 30, with only 10 being the optimal choice, spread out in different accounts.

We can't be the only users with this issue? Why would 3 different account numbers be synced in the back end? Doesn't make sense.