To date, I've gone through 2 ShipStation app updates for my BigCommerce store. Both have been extremely poorly executed by the app creators, in that nothing is explained (what the update will do or how to proceed). In fact, the info on the pages that is provided is WRONG, both times!
Here's what I mean: The last update simply showed a download icon on the app, telling me it wanted to update. So I click it and instead of ShipStation loading, or perhaps a page that explains that I'm about to update and to click a button to do so, what happens? A page loads that asks me if I want to create a free trial of ShipStation! I'm offered to confirm if I want to do this. Well, no thank you. So I close the browser and do NOT click anything on that page. Yet, strangely, when I go back into ShipStation, it is working normally. Did it upgrade? IDK. But the icon is now gone. So I'm left not knowing what has happened, other than the fact that something appears to have gone wrong. This is the kind of "communication" that ShipStation updates in BigCommerce give me. Clear as mud. Is there a problem? Did it work? Who knows??? But at least the page is loading now so it seems to be working. Still, I'm left with the feeling that I'm walking on thin ice. Come on, ShipStation, how about making these updates actually COMMUNICATE accurately what is happening, and how to proceed? Maybe even, IDK, a message that says "thanks for updating" so I know it actually worked, instead of guessing.
The previous update to V3 was even worse. Without telling me anything, that update installed a "new store." But since it told me this was an "update" I presumed it would work like all standard Updates: namely, that all the data would be migrated into the new store. Updates, you know, REPLACE the original software by default. But no. This update installed a new store, again without telling me. So I assume the data is all safe and sound in the new store and delete the old one. Why would I need that? Well, all my old shipping data was deleted with the old store! Had to jump through tech support hoops to get it back! All this would have been avoided with a SIMPLE EXPLANATION of what the "update" was going to do... create a New Store... and that I should NOT delete the old store. Because, well, it really wasn't an update in the traditional sense. It was going to create an entirely new and separate store.
Come on, ShipStation, please inform us and guide us through the updating process so we know what it happening, and whether it's working or not, instead of giving us page loads to information that appear like errors!