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YOU DELETED OUR FIELD MAPPING TEMPLATES?!

jeremy_S-and-S
Frequent Contributor

It was bad enough when you changed all the colors recently and now there's no (VERY USEFUL) visual difference between things like Awaiting Shipment and the stores within that category, but now you've changed the import process and deleted all our saved templates?!

My companies uses at least 10 different import templates, and suddenly they no longer exist! A LOT of work went into those templates! WHY would you do this?!

2 REPLIES 2

jeremy_S-and-S
Frequent Contributor

templates.png

Hello, @jeremy_S-and-S

 

Thank you for posting in the community! It looks like there was an issue previously, but it has since been resolved. Support also suggested clearing your cache to ensure the templates display correctly. If you’re still experiencing any issues, please reach out to support@shipstation.com—they’ll be happy to assist

 

Happy Shipping!

 

-Cara