ShipStation Community

I'd like to share an ongoing challenge we face as Amazon sellers using Shipstation for returns, particularly with our main product that consists of multiple boxes. When a customer requests a return through Amazon, they receive only one return label. ...

This is a major issue for seller-fulfilled Amazon sellers who must provide prepaid return labels using Shipstation. In our case, our main product is a single item that ships in multiple boxes. So if a customer initiates a return through Amazon, they ...

This is still an issue. Why has it not been resolved? And now with the "New View" you can not edit the customer information to manually remove the +1. This is complete insanity.

I have been waiting for this functionality for years! It doesn't seem as though ShipStation is in any hurry to implement it though. Why this isn't a capability I can't even begin to fathom.

I wish ShipStation dedicated a bit more resources to improving the platform based on customer feedback. It seems little to no changes ever really get done. It’s hard to ever even get a response.