Discussions

Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate shipping rates shown to the customer before the customer purchases the product.  I am with Shopify and they only allow 1 default package size and that size is what is quoted for all products. I see in the product records section of ShipStation, there is a place for product dimensions for every product.  If I upload all of my products with the correct package dimensions into the Product Records in ShipStation, will the shipping quote use this information to quote the customer? Thanks in advance for your time. CarA

On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022 

Is there a way to show any unshipped items in an order in the order shipped email template?  I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped.   If this feature is not available, any insights on another way to implement this?

Can you do that it should make just 1 call for all carriers? Because it does 1 second for 4 carriers, so that's 4 seconds.

Is there a way to set funds for carriers autmaticly?

Hello, I'm integrating with the API and my client has the ShipStation barcode on an order summary slip. They want to be able to scan this and pull up the order like you can in ShipStation mobile, but I'm not finding anything in the API docs that allows you to get the order from the ShipStation Barcode. Is there a way to do this, I'm not finding in the docs?

I am using a custom store for the selling channel. I need to send a custom field to the order to view in order details. When I am sending it I can see the error that it is not the valid node in XML. How can I map a custom node value in this case. Is it possble to send the extra fields as custom values ?

For the last two hours I’ve been receiving a failed to update error for my Walmart orders. Is anyone else experiencing the same thing?

In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.

How can I create  a manual label not associated with an order? 

I have a number of filters setup, some by Item sku,  when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc

After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and unable to process labels or get orders out for days now.

When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything

Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and our UK warehouse ships all other orders. Therefore, I need to find way send each of our warehouses a fulfilment request for orders pertaining to their region, which they can then complete through ship station - is this possible? Basically what I am looking for is an automation so that when a US order comes in, the US warehouse receives the fulfilment request email, which they can then complete through ShipStation. If you know any way to facilitate this, or perhaps a workaround solution, that would be great. Thanks!

Why aren't categories being sorted? 

Hello It is my understanding that Shipstation decided not to pass the shipment value information to Fedex.  Therefore when you ship via Fedex using Shipstation and the shipment is lost and the value was over $100, Fedex liability would be limited to $100.   I did talked to Shipstation support about this . They referenced the support article https://www.shipstation.com/docs/api/shipments/get-rates/ stating that this is ALL the information they can get from Fedex.  Of course it is a lie,  Fedex documentation clearly have declaredValue variable listed - see https://developer.fedex.com/api/en-au/catalog/rate/v1/docs.html  So be ready to lose money if you are using Shipstation and Fedex. That is, unless, of course, you buy the Shipinsurance from Shipstation.  Nice way to screw your customers over Shipsurance revenue.   

When I click on the Ebay order number,  the link does not go back to the EBay order any longer. I receive this message. Http/1.1 Service Unavailable  

All of a sudden my labels are now automatically saving to my PC. I tried poking around real quick, but don't see anything of use. Anyone know how to disable that?

Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipstation seems messy. Any chance to develop this? Thanks

Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for followup action. I need to track packages that go missing, need a claim filed, need to be reshipped etc.Is this possible in Shipstation? If not, why not?Thanks for any insights.

Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavailable in mine. I have Admin credentials, but it says "You do not have permission to open the application... contact your computer administrator". My workaround to this is to download a second app and name it Shipstation Connect 2, which I can use in my account. But I should not have to do this. When Shipstation Connect is quit, it remains as a process in the background, and cannot be opened again, without first force quitting the app in Activity Monitor. The purpose of multiple logins is security. So one user should not be able to log into Shipstation Connect as another user, and we don't want multiple instances of it running in different OS accounts. I find it hard to fathom how this is supposed to work in a secure way. All

Hello,  We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS.  Thanks,APX. 

I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?

How do I move my order  to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob

When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? Can you help, please?