Discussions

Hi there I ship from Canada to US every day and I would like a way to edit the cert of orign. The shipstaion auto cert doesnt provide any info that the US border now requires resulting in all my customers getting Tariff bills. $50 to $100. We have all our documentation and it would be nice to upload it

Anyone else having trouble with certain shopify data getting mapped to Custom Fields this week?I have two shopify stores connected to my shipstation account. For both of these stores, I have this custom field mapping:Custom Field 1 = Fraud RiskCustom Field 2 =  Order TagsCustom Field 3 = Order CountStarting on September 25, for both of my shopify connections, I'm no longer getting data for Order Counts (or Total Spent when I tried that instead).So far I've confirmed:-Shopify still supplies the Order Count data through api calls (I tested this with a different tool today and I got the right data)-Custom Field 3 can get mapped to other data (like Fraud Risk)-For some reason either Shipstation broke their api call to get this data, or broke their mapping to get this data into a Custom FieldChat and email support so far have been useless (telling me I need to fix the api myself, telling me it's a shopify problem, or not understanding the issue).  But this is Shipstation's interna

Look if your designing an app or program don't put the menu and pages in the app if it doesn't work for that function.PRESETS NEVER WORKED AND NOBODY CARES. CUSTOMER SUPPORT IS CUSTOMERS BEGGING OTHER CUSTOMERS FOR HELP.I wanted to like shipstation but it just sucks.No expecting help, I already no that nobody cares except those trying to convince you to use ship station, feature is there but does not work. 

ShipStation doesn't currently appear to have an option to add an adult signature to a DHL shipment. It would be helpful to have the signature option added, alongside the listed electronic signature option currently available. With the legal requirements of companies increasing with regards to age restricted goods and the expansion of those items classified as restricted, the need to use these services will increase.  

My Shipstation account is connected to about 20 Squarespace stores and they've all stopped importing since last night. Other stores I'm connected to (e.g. Shopify) are still importing. When I try to refresh, I get this error:An error occurred attempting to update orders: Value cannot be null. Parameter name: response I'll often try to fix errors by reconnecting. When I try that I get a HTTP Error 401.Does anyone know how to fix this, or an ETA on when it will be fixed if it's something support is working on? 

I am looking for a way to print out only gift notes to include in the package, I thought I would trick the system and use packing slip template to print gift notes, but issue is SS will print blank label after shipping label, if gift note is not there. I can not prevent it to print blank label, or use automations. does anyone know how to achieve this?

Is there a way to designate something like "Company Truck" or "Local Delivery" as a carrier option when choosing a carrier?We deliver quite a number of orders ourselves and, while I know I can mark the item(s) as delivered, there is no tracking for it under the "Shipments" section if it's a delivery made by our employee.

I have a video I did the other day.   you need to uncheck the box,   then go to orders and unfulfill.  shopify automatically fulfills orders,  when that happens it says 0 quantity no matter what it is.I talked to shopify about that problem.  they need to keep unfulfilled.

I have several shopify accounts connected to my shipstation.  I am trying to connect another one and it simply won't let me.  It acts like I am connecting, but then never actually appears as connect or even that it exists.  I've removed a shopify store thinking that maybe I'd hit a limit as to how many shopifys I could connect but that didn't solve the issue.  I am doing this the same exact way I've done all my other ones. Help!

I've connected Clickfunnels 2.0 to Shipstation. Orders flow nicely from CD to Shipstation. When postage is printed, SS is supposed to trigger the order as being fulfilled on CF. But it doesn't happen. I can get no help from support on either platform. They blame each other without suggesting a fix. Has anyone here had that problem and been able to figure out a solution? Please advise. Thanks

Hey guys, this is a 2 part post, for context we have recently moved our website over to shopify and were looking for a new back end solution for shipping our products. We settled on shipstation as it had most of the features we needed for our relatively complicated postage system. but we are still struggling with a couple of small features. 1. We want our warehouse team to be able to see the location of a product in the warehouse when they look at the order board. Ideally this would be placed on the sidebar next to the products (see image 1). However we can't seem to find anyway of doing this. When we try to go through the convoluted way of setting up the warhouse locations in the settings it starts asking us to book in inventory and we have to set every single row, shelf etc up. All we really want is a space in the product settings to add a short text description of the products location and then this appear on the order board. 2. Our stock levels are pulling through from Sh

I responded to an open case over a week ago and they have completely ghosted me. I have also gotten into chat with various customer service reps and they have also completely ghosted me. WHAT IS GOING ON?!

Is there an option to upload and transfer customs/USMCA documents in Ship Station?

If a product name in order data from cin 7 contains more than 200 characters it currently breaks the integration. It would be helpful if the integration truncated the product name to the character field limit. 

We are working on implementing  GetFulillments API call and in between we found thatthe Fulfillments API response is not coming with ShippedItems. We tried to send IncludeShippedItems=true as we do it for the GetShipments API call.But this filter is not available for the Fulfillments API. Additionally, we conducted some research on this and found that the Fulfillments API does not support including ShippedItems.So, can you please let us know what the alternative way to obtain these items for fulfillments, i.e., any other API call or filter that we don't know about? For reference attaching images for GetShipments(single Order),GetFulillments(Single Order). Endpoint Urls used for 1) Shipments API call => https://ssapi.shipstation.com/shipments?includeShipmentItems=true&orderId=366545902) Fulfillments API call => https://ssapi.shipstation.com/fulfillments?orderNumber=58V7948727006022V&IncludeShippedItems=TruePlease let us know how can we ge

Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customers. Currently, the only workaround is manually editing product names, very time-consuming. Could someone add a feature to include a note in the product section (e.g., “See Sec. 232 documents”) so it appears on the invoice and is visible to customs? This would prevent unnecessary tariffs and streamline our process. Thank you for considering this improvement.

Is there any way for me to attach the needed documents when purchasing labels through shipstation? All the Canadian users shipping across the border will need a feature like this. 

Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier insurance that I get at no additional cost. As a result, I must change the insurable value on most of my orders to be $100 before printing the shipping label as the insurable amount field cannot currently be set by an automation action like other order fields can. With hundreds of orders to process every month, this adds hours of unnecessary work. I am therefore requesting a new automation action within the automation rules so that I can set the insurable amount of an order to $100 for every order imported, and then change the insurable value only for shipments that need to be insured at something other than $100. I am sure that many other vendors set the insurable amount to the maximum carrier coverage of $100 and so this new automation ac

Hi there! Anyone else come across this issue, where team memebers are constantly printing labels and voiding them because they missed a note, or they had to change something?

We had a package that was not scanned by USPS and it looked like it got lost. We do not ship with USPS often so we need to schedule a pickup. They are only scanning the confirmation number and not the package. When I asked the carrier, I was told that they only need to scan the confirmation number. In the end the customer did get thier package the day after they called. My question is do you have USPS scan your package(s) or do they just scan the confirmation number that you get when a pickup is scheduled. Our order number is not on the confirmation, I do put the number on the order in the notes section but I don't think that will help if we have to file a claim.  Thanks for any thoughts or suggestions.

The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to. Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself over and over again. I'm literally training them on how to use Shipstation and explaining my process and logic of my steps.  The US support staff knew how to use SS better than me. If they didn't know, they were able to figure it out using the gist of my explanation; I didn't have to walk them through the process from start to finish. This is the 2nd support call where I spent over an hour without a resolution. Not only was the issue not resolved, the support agents didn't understand the actual problem.  

it was good on the old interface to be able to see when the shipment was projected to get there before you purchased a label. it showed this info right under the price as in the attached photo of a ups quote.

Hello!Ya'll submitted a ups dispute for me close to a month ago. 3 days ago you got back to me saying that they declined it because I provided the incorrect adjustment amount. I then promptly submitted a screenshot of the adjustment plus a screenshot of my entire balance sheet before and after the adjustment, where you can clearly do the math and see that the amount I gave you was in fact correct. I have now been ignored by your customer service agents for 3 days and I need a response.

Any chance Shipstation will introduce a change log for new features? I know you have the blog, but you never update it. There have been heaps of changes especially around API's but nothing is announced except for replys in existing threads.Something like what shopify does would be awesome, link the change to a support article with the date of the announcement.https://changelog.shopify.com/

getting this error An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.