Discussions

We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen. 

So in addition to having to login via desktop first before using the app the app now does not recognize your postage balance and is constantly looking to charge more instead of using the balance every time I want to ship a package via the app.  They have rendered the app useless and you have to either login with a desktop or use your mobile browser to initiate a label using your postage balance.  They need to get their act together before they have no business anymore.  

Well we've just about had it with GP.  The USPS replacing 1st class package with this nonsense was terrible.  At least half of our packages take 3-4 weeks or more to delivery, and lots of those are domestic US or Canada!  A month to send a small package 500 miles is insane.Does anyone have suggestions for alternatives for small packages, both international and domestic?

I have to log in every time, regardless of the time that has passed.  I am using what I believe to be the most recent version of Edge.

I want to ship a box from Florida to Canada. I have entered all the information but am unable to find out where to take the box for shipping. Is it picked up from my home and if so does someone have to be home? Thanks in advance for any and all replies.

Sometimes when we have to change an Amazon Buy Shipping label for SFP orders, the new tracking number does not go to Amazon. Is this normal for Amazon Buy Shipping? Seems to work for non SFP/Amazon Buy Shipping orders.

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments.  With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement", It would be nice to be able to report and filter on split shipments without tons of pre setup with tags and automation rules as support suggested is the only current word around.

Hey all, Our ShipStation rep asked me to post this idea here. I manage a young (less than 2 years old), fast-growing distribution company. We carry almost 200 different products and ship exclusively through UPS' parcel service. We recently discovered ShipStation's ability to work with Master Tracking Numbers (one "main" tracking number with a family of other tracking numbers that are linked) and I discovered an interesting issue. We have auto-split shipments currently set-up and I asked our rep if we could do auto-split with a sorting feature that limits each shipment to what will fit in a single box with a collective/final weight of less than 50 LB.Let me provide an example: Let's say a customer orders 50 SKUs total. The collective weight is 462 pounds (purposely using a weird number); thus, we need to have at least 10 separate boxes, if not more, to account for our desire to stay under the 50 LB/box weight limit UPS has before major charges occur for heavy shipments. Ideally, Sh

Is anybody else having problem with not being able to pull shipping rates into Magento from the ShipStaion V2 APIThis problem started this morning and ShipStation has gone crickets on giving any answers.

Insight / reports / raw data / Shipped orders - missing mark as tracked dataplease can the development team enhance the reports so that mark as tracked appears in the raw data / shipped orders report.We pay extra for every marked as shipped entry and yet are unable to report on them.See https://ship8.shipstation.com/dashboard/reports/ShippingExtractThanksFrank 

Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of data entry.Thank you! 

We are currently paying $400 / month with another vendor to ship our Target Plus orders. and their service team is overwhelmed with the new Target plus sellers onboarding and barely have time for us. When will shipstation intergrate with Target? huge opportunity here for you guys 

Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another money grab technique).Hoping to consolidate advice on ShipStation alternatives here...and maybe even get ShipStation's attention about how forcing customers into the Gold level subscription merely for API access is just one of many signs about how little they care about their customers.Wonder how many likes and views this post can get to help steer potential customers away from ShipStation so they don't get hoodwinked with 3x monthly fees like we have...and also to help each other with the best ShipStation alternatives. Ready, go! 🙂 

I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for reporting that includes Product/SKU, Tag, Ship Date. Everything I've been able to generate will be close (order date instead of ship date, missing tag, etc.). Main point being more flexibility on the reporting to where you can include in column available within a particular time frame. 

I would like to have an option to mark a product as an individual item.  Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights. 

I'm trying to import my orders and I am suddenly getting an error stating  "An error occurred attempting to update orders: Object reference not set to an instance of an object." Please advise.

As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on.  I learned that shipstation requires you to purchase the package that is almost 3 times the price than the plan we are currently on ($150 per month to $400 per month).   Was wondering if anyone on the forum currently uses the purchase order premium feature with their high volume subscription? 

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency.  Ever since we setup EDI connection to automate things, if shipstation hasn't refreshed itself by the time our daily EDI batch pulls, then orders can be missing.  This causes extra work for me and my EDI team to re-process the EDI connection to bring in missing orders and does not help with automation.Having the ability to ensure orders are processed at specific intervals, or at specific times (i.e. every X minutes or every hour, or at 11:00am every day) would be immensely helpful.

We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $120/month to access the API. We are currently on the Starter Plan, which has always INCLUDED the API, and it has everything we need. The changes to the Subscriptions will now only provide access to the API from a Gold Level subscription - resulting in our plan increasing from $19.99/month, to $139.99/month.... I find this absurd. I don't understand how they can think this is acceptable. We don't require any of the added features that come with the higher tier subscriptions, we only require the API, a vital feature they are just removing without providing any additional ways to access at a similar price point. I wouldn't mind a slight increase, I understand the need for change but I am super disappointed in the current options. As a result we

Anyone getting this error: The Contract Number {0} is not associated to the Mailed on Behalf of Customer Number in the CPC accounting system for the mailing date entered. (Generic, Carrier Error Code: 1702). The Contract Number {0} is not associated to the Mailed on Behalf of Customer Number in the CPC accounting system for the mailing date entered. (Generic). (400, e353e352-eb22-425f-bb11-f884f0bb7c69)

In awaiting shipment orders the filters on the Ship by Date are very difficult to use.  Could you please just mimic the same filter options you have for Order Date for Ship by Date.  At a very minimum having the custom option would be great.  As often I get wrong results when I use the X Days ago or ahead.  The order date filters are much easier to use and get results that we need.

We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is data, not a physical product. The customer automatically receives instructions from the Store for how to access it. I'd like to create a Rule for these SKUs to automatically set the Carrier to "Other" and mark them as shipped. But "Other" can't be set as one of my Carriers, so it's also unavailable to Rules. And I don't see a "Mark as Shipped" action, either.2. Will-Call: The store has "In-Store Pickup" as a shipping option. People that live nearby often use that to save shipping costs. These are physical products that we have to pack, so we do want the orders to come to ShipStation, but I'd like to be able to set the Carrier to "Other" from within the order details window. Since I can't select that as one of our Carriers, it does not appear o

We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print.  We did downgrade about a year ago but they were still printing on the packing slip.  Now all of a sudden then won't print.  The buyer notes are properly imported from Shopify.  I've contacted support and they fix it but it only works for a day. I've contacted support 3-4 x regarding the issue.  Is this something that is being worked on?  We use another shipping software so it's hard to justify upgrading to a much higher plan when we are not using the software as much- would just like the buyer notes to print on the packing slip like they were before for years.  Thanks for any help and feedback regarding this issue.

Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and many using ShipStation.

It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for example said they would accept this - I am currently trying to find a way to edit the Harmonization code and resubmit it digitally to customs and I cant! which will result in it being shipped back whioch could take many weeks and a loss of cost for shipping label which is very frustrating to say the least - when it can be fixed with an edit code option.