Discussions

It would be appreciated if ShipStation could provide a Proof of Delivery (POD) with in-depth shipment information such as references, address, and contact. This information is not accessible via UPS if we use third party (using Ship Station rates).

 Is there a report option for what I was actually charged for shipments?I know sometimes the amount I paid while creating the label is not what I'm actually being charged for, sometimes it’s a little less but usually a little more or a lot more. The additional charge usually happens at the time of delivery. Like the UPS driver measured the box wrong. Or it supposedly weighed more than it actually weighed.if I said the box weighs 9 pounds and ups weighed it 9.5 pounds ups will charge me a fee of ~$11 fee for my error.

This end point would allow a super user to process and purchase shipping, while allowing  tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track productivity of a packer etc.Currently the only options are to accept that the only userID for the order is the one associated with buying the shipping or change the entire processing method to print only packing slips and entrust packers to purchase the correct shipping.Thanks, ChrisPS. This is something I would pay for!

I've been researching to great lengths and also talked to a representative at ShipStation to find out if Shipstation offers live checkout rates for Woocommerce in Wordpress, and it's not an option. This would save me so much headache to have this option because rates vary greatly across the United States. It would be amazing if Shipstation would add this feature to help make shipping processes easier.

We recently found ourselves needing to recreate the ShipStation Scan to View barcode for an integration with our third party warehouse. The ShipStation documentation provides very little information on the content of this barcode, so I'm sharing our findings here in the hope that it will benefit another user in the future.Scannable Barcode FormatShipStation expects the Code128Auto barcode format. In practice, the barcodes can always be encoded in the "B" Codeset - (ASCII 0-9, A-Z, a-z, and symbols)Reference Link: https://en.wikipedia.org/wiki/Code_128Font Link: https://fonts.google.com/specimen/Libre+Barcode+128Building the BarcodeThe contents of a ShipStation Scan to View barcode consist of 3 parts; Prefix, Content, and SuffixPrefixContentSuffixThe literal characters "^#^"The ShipStation Order ID, encoded to hexidecimal formatThe literal character "^"The Prefix, Content, and Suffix are then concatenated together and encoded in the Code128 barcode format.Example BarcodeShipSt

This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfillment company and each has different product. Diamond uses ShipStation, so we use the ShipStation Shopify plug to send orders to Diamond. Bridge uses Shipping Software X. A Shopify customer can place an order that includes products from both Diamond and Bridge warehouses, so when that order comes into ShipStation (for Diamond) I want to ignore Bridge products. That's apparently hard. Here's what I've tried so far: Install the Auto-Split add-on to ShipStation. I didn't see how that would be useful as there doesn't appear to be an option to ignore products. Use the Bridge tag in products and try to set up rules to ignore products with that tag. Nope - there's an option to ignore the whole order with a tag, but not ignoring just certain pr

Thank you for removing the captcha.  The new login screen works much better.   Is there a plan to add a "Remember me" option so the Login is automatic?  

We have an automation rule to enable saturday delivery for UPS Next Day Air but we have to manually turn it on every Friday and then manually turn it off again on saturday. I am requesting a feature to be added so we can set rules to automatically enable and disable on certain days of the week. I could see it as a simple checkbox where you can set Enable: M T W T F S SUN and just check the days you want it on, and leave the days you dont want it on turned off. Please add this. It would be VERY AWESOME.

For the past week or so, we have been having issues with our scan forms.  We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day.  Our postal carrier scans the form as normal, and where normally we would see under tracking "Shipment Received, Package Acceptance Pending" the tracking is just sitting as "Shipping Label Created, USPS Awaiting Item". But the real quirk is that out of 400 packages on the scan form, there are a few that say "USPS picked up item", while the rest still sit in shipping as "Shipping Label Created, USPS Awaiting Item", so it is not even consistent across the same scan sheet.  One day last week, it was opposite, most track correctly from the scan sheet scan, but a handful still sit as "Shipping Label Created, USPS Awaiting Item".In this season where distribution center as backed up, and it could be days before a scan at another lo

As the title,  the prices given for shipments via my UPS account are not the same as the prices I'm being invoiced for.  I'm being charged residential and additional handling surge charges that I'm unaware of when given the pricing by ShipStation at the time of label creation.  Given that I ship on behalf of artists and charge them for the actual shipping I've paid this means I'm underbilling and paying these surcharges myself.

is there a away to save ebay image webp file in Image URL on shipstation ive tried not letting me  and want to show pic  when order comes in

Hi shipstation team, i use the 3rd Party Fulfillment and The Store who is sending orders to me is setting values in this fields: Note from Buyer and Custom fields 1-3I do not see an option to delete these fields with automatisation rules on Import as they are messing with my automatisations down the line. I only see SET field....  Could you make an option to Delete the Values of that fields or overwrite it, rather than just Add what you currently have ?It would be a bonus if all those fields would be shown on detailed order view on the mobile app as well.thank you

I organized our shop floor by attributing warehouse locations to each area. I did this alphabetically, creating over 20 zones. After this, I uploaded a spreadsheet to our inventory, attributing the appropriate warehouse location to each item in our inventory. We have about 800 items. My goal in doing this was not to create extra work for myself but to be able to pick our orders in the exact order that they are arranged on our shop floor. The packing slip is my preferred document to work with when picking orders because it has all the customer and order information on it.I was under the impression that because there is an option to sort packing slips and pick lists by "warehouse location" that it would sort the products on the order by their location in the warehouse. This should absolutely be a feature for making it easier to pick items on orders. It would make it so much easier for businesses that have large warehouses with tons of product and for smaller businesses like ourselve

Why do we have to go through the "UPS from ShipStation Form" to return a shipment to sender?  All the information required to be entered is already known by ShipStation when logged in.  We should be able to simply press a button on a shipment to initiate a Return to Sender request.  If there's any additional information needed, just make a pop-up form to fill in.  Going through some random form not even associated with our account is a huge waste of effort.

Hello,The lack of visibility on negotiated rates from carriers (Fedex in particular) is creating a lot of problems. For our wholesale store, we can't use shipstation for quoting purposes. We have to go directly to the fedex website to get accurate rates. There was also a recent issue with Fedex One Rate getting disconnected. We ended up paying hundreds for the full price 2-day air because we didn't know that the rates we were viewing were too high since they are always inaccurate. Please add this functionality. Thank you!

Hi, I have a Shopify store and one of the products will be built, stored, and shipped out by Company B.Company B has told us that we need to connect our Shopify to their shipstation.How can this be done? Do we need to add shipstation app our Shopify store? Or they just need to add our Shopify store to shipstation on their end? I'm a bit lost on how the integration works. Thanks for any help

It would be super helpful to have a batch option that allows users to check the “Apply Changes to Open Orders” box for multiple products at once in the Product Setup section.Right now, this has to be done one product at a time, which gets really time-consuming when managing a large catalog. Adding a batch update feature would save tons of time and help ensure consistency across products with open orders.Would love to see this added!

Currently, scheduling a pickup from a customer address requires a workaround whereby you must add the customer as a Ship From address. This is not ideal functionality, considering most cases are a one time only use.Functionality within ShipStation to add arbitrary pickup addresses would be ideal, to avoid the need to go straight to the Courier website to schedule pickups from customers (such as return of items).

Hi!   I'm trying to add an external image url to packing slip templates.It will only appear when adding "src.shipstation.com" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the image remains blurred/skewed no matter what with the resizer.Any ideas?ex:  <img src="http://src.shipstation.com/150/60/http://images.shipstation.com/test.jpg" />Thanks!!

I am making this suggestion based off a recommendation from ship station support. We have multiple stores that import their orders into our ship station which means that there are multiple ship from locations. Let's just say we have about a 100 different stores importing their orders and we come in after the weekend to a minimum of 11k orders. Some stores contain hundreds of those orders and some only containing a few orders. We would usually just select 500 orders at a time in our awaiting shipments and process them that way (500 orders per batch). There was a fix that was implemented yesterday to split batches by ship from location. Now when we try to go in and process 500 orders in a batch, it split that into over 20 different batches. Some containing only 1 or 2 orders, some with 20, some with 60 based on the ship from location. This tripled the time it usually takes for us to process and print orders.I'm suggesting and requesting a feature to enable the option to tu

I am suggesting an additional filter be added to allow folks to filter orders that have more than one shipment / multiple shipments / split shipments. This would be very helpful for my use, as neither Shopify or Shipstation currently have a way to do this natively or with use of API/URL.

Please ask the dev team to allow for partial quanities of items on orders. It is very frustrating to have our quantities rounded to whole numbersThanks you

ShipStation already supports inventory tracking for products, but at least for me that isn't terribly useful as I track that in other places.  However, what would be incredibly useful is if the inventory tracking system were extended to cover boxes, maybe packing materials as well.  Especially with the ability to create custom package sizes (or to select which flat rate box sizes you use), adding the ability to add a stock quantity and automatically deduct from that stock when one is used would really simplify keeping up your supply of boxes.

Hi Everyone,We have an app on our Shopify store that allows customers to select a delivery date for their orders. I would like to pass the selected delivery date to our ShipStation email template. Is there a way to accomplish this?Thank in advance.

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planning on going to the post office until today. Now today, when I try to close my 86 open shipments from yesterday, I get an error message saying: "One or more of these packages have already been scanned by USPS." There is absolutely no chance that any of the packages have been scanned by USPS. The same error occurs if I select individual packages and try to close them one at a time. The error doesn't seem to occur if I close the shipments before the end of that same business day.