Discussions

One of our EDI customers in healthcare requires the UCC-128 label. Currently this label is generated in the Fulfillment portal of SPS Commerce.The SPS implementation team has confirmed that ShipStation does not have the capability to produce the UCC-128 label. Is there a workaround?

I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground

I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstation appRemoving and reinstalling the printerClearing the browser cacheLogging in and out of shipstationUpdating and restarting the computerThe printer is not offline. I am able to print using other programs. It is connected via USB. After wiping all traces of it from Shipstation and from my computer and reinstalling, it still says it's offline.Any help is appreciated 

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify.  Has anyone figured out how to do this?

Hello,I know we can edit and create packing slips, but I’m unable to locate where to edit the 8.5" x 11" (w/ Packing Slip) label document. I’d like to use this format since it prints the postage label on the sticky side and the packing slip on the other side, which we use as a gift message.Specifically, I need to know how to display only the "Notes from Buyer" on this document only and not the full packing slip. It seems to be the only document I can’t find an option to customise.Any ideas ?

I would like a single place where I can check how many transactions were performed during a billing cycle so I can better manage my account.  Right now I have to check shipments, returns, marked as shipped, etc.  In addition I would like to see two other options.1) The ability to have an email notification if the account is nearing the plan limit.2) An option to allow the account to automatically upgrade to the next tier instead of halting shipping.  

Hello ShipStation Team,I’d like to suggest a feature improvement regarding how order totals are calculated when orders are imported from marketplaces. Currently, when an order is pulled into ShipStation, the Total Order Value is used as the "Order Total." However, this value includes the full price before any deductions for discounts or taxes.ISSUE:The Total Order Value reflects the subtotal before applying any discounts, promotions, or tax deductions.The actual Total Paid (which is what the customer has actually paid after discounts and taxes) is not being used as the final "Order Total" in ShipStation.Automation rules are applied incorrectly because they are based on the incorrect total (pre-discount/pre-tax), leading to potential misclassification of orders, incorrect shipping methods, or inaccurate tagging.This leads to discrepancies when reconciling order values, tracking revenue, and generating reports, as the order appears to have a higher value than what was actually paid.PROPO

I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.  

As a Shipstation customer using the Shopware v6 connector for the past two year, we are aware of the benefits and limits of this connector.One limit we are hoping can be resolved is the communication of preffered services from our Shopware store to Shipstation.Currently, only a standard service is communicated through this connector:  https://help.shipstation.com/hc/en-us/articles/4418058779419-Shopware-v6?input_string=shopware+v6+preffered+service+communication#UUID-fa0688c3-c090-1ba2-c1b0-eb3a31ab72ce_section-idm234499556661801:~:text=Carrier-,Service,-Carrier%20Fee

Is anyone having a problem with USPS recycled tracking numbers this week?  We've had two customers email to complain that USPS shows their items delivered somewhere else.  Upon checking, they were delivered in Nov.Scanning forums, we see this has been a problem in the past.

After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront, as these charges are only reflected later on UPS invoices.This lack of transparency creates a challenge, especially when using AI to select the cheapest rates. If UPS only displays a portion of the total shipping cost while other carriers provide a complete breakdown, the rate selection process may not be fair or accurate for either our company or the carriers.We would appreciate any insights or solutions to ensure a more transparent and equitable rate comparison process.

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of orders automatically without logging in the Shipstation and doing manual work of exporting orders which is a redundant process done every day?Dev team please help!

When will the cheapest rate be valid with confirmation?When I selected the cheapest rate option, I was unable to change the confirmation. (signature required or not etc...)Because if it succeeds, our work will proceed more quickly.Because we will apply automation on products that are more than $125 with signature required.So there will be no mistakes from our shippers.

I got error message last night when I tried to create shipping label. Post it to Chat, with screen shot. No response and I went to sleep. This morning, I found 2 hours later someone responded saying "high volume of inquiries"! Then I followed up but no response as of now (7 hours passed)! 

Since Feb 2 we have been in contact with Ship Station (SS) 5x and we get nowhere. Same response "we need more info" Here is what we told them >>  My "insights" show there are orders that Amazon never completed...However they have been completed because we called Amazon instantly. Updated stores has no effect  and we have done everything on our end to get the "blue" color removed  (unshipped orders’ color is blue vs purple).  This also relates to total sales count. Has anyone ever had this issue ? We can't get a real person to talk to (no phone number for SS) and we are at the point of looking for another service because of SS lack of response or the ability to get on the phone…so here we are 1.5 months still trying to resolve this issue. Any suggestions or a number where we could talk with someone?

There used to be a check box in the shipping screen to save weight and dims for a new product shipped.  I don't see it anymore and was told by ship station support that the only way to update a new products weight and dims is manually to go into the product and add them.  Has anyone else noticed this missing?

I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developers at this time. Thanks in advance!

UPS made a change to their additional handling charges back in October where certain packages are now subject to a 40lb minimum weight along with an add'l handling surcharge, similar to their Large Package Surcharge where certain packages are subject to a 90lb minimum weight + surcharge fee. The rates match up perfectly where a Large Package Surchage is applied, but the newer additional handling is showing rates based on actual package/dim weight rather than the 40lb minimum weight. This is leading to large discrepancies between our invoices and the rates displayed on Shipstation, and we can't effectively rate shop between UPS and other services if we aren't seeing the real rate. When will Shipstation correct this so these packages will be assessed a rate based on the 40lb minimum rate? Considering it is already working correctly for "Large Packages", hopefully it'll be easier to implement again for this new Additional Handling minimum weight. 

Hi ShipStation team and community! We would love to see the ability to look up past shipments, and see how long they took to ship out. We can currently see "Current Order" data on the SLA number. But there is no way to look up a previous date range and see how well our shipping/order processing departments did at shipping orders on time according to the SLA we set. I feel like it would be a very valuable tool/metric data for companies to evaluate their performance and service standards. You already have the tool pretty much there for "Current Orders" (orders in processing), so you guys realize that it is valuable to get orders out in a timely manner and a way to track it... And since that tool is already there for current orders, it shouldnt be too much more work to be able to save "SLA Time" as of when the order was shipped to the shipment/order itself, so that the data could be looked up in the future to help companies evaluate their service performance 🙂 Thank

I would love to see a feature for the customer email notifications that get auto sent to customers to have the ability to only use their first name within the template.Currently, the only option is to add the customer's first AND last name which I and our customer find weird. For example, they recieve as email saying, "Hi John Smith" instead of "Hi John" is this something Shipstation is able to action? Appreciate your consideration on this.Ollie

We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still in transit. I am aware that USPS uses recycled tracking numbers; however, the tracking numbers that were assigned to our affected packages combine the existing (and ongoing) tracking information from a different package with our tracking. Multiple customers are contacting us wondering where their packages went, and we cannot provide any meaningful answers. We can't verify that these packages are on their way to their destination because the tracking information ends once the "other" package is delivered.I contacted Shipstation support and was advised to void and reprint affected shipping labels (not possible once a package is shipped) or contact USPS directly. We reprinted labels for the packages whose tracking numbers we could catch before

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Shopify developers about this issue, I hope to provide a comprehensive breakdown and potential solution. I will make one assumption to create examples, that ShipStation uses GraphQL to query from the Shopify API, as I do not know what is actually used.The ProblemShopify has 2 relevant fields, 'Notes' and 'Additional details'As seen on Shopify: These fields are titled 'note' and 'customAttributes' in Shopify's API, and I will refer to them as such from now onhttps://shopify.dev/docs/api/admin-graphql/2024-10/objects/Order#field-customattributeshttps://shopify.dev/docs/api/admin-graphql/2024-10/objects/Order#field-note'note' is the actually relevant field needed, as it contains gift messages and other information from the customer'customAtt

We recently start to use the Au Post tracking label as attached.But noticed when we use scanner to scan and enter into the system, there is an error.Upon checking, we found the issue is Shipstation does not allow more than 50 characters in the tracking details. I have attached a example below, and if you download any barcode scanner on your phone and scan it,You will have a result as below which exceed 50 characters.01993126509999989103010125154220063209938008230908011158As a result, it siginificately delay our work change from scanner to manual enter and cause issues.Please assist look into this issue and allow more characters for the tracking number.  this tracking is 57, so allow 60 or 70 character would be great helpful. 

Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels created 2-3 days ago with a status of “The Status is Unknown” (label created without a pickup scan). Once these shipments are identified we ask our staff if there was an issue fulfilling the order or an issue with a carrier pickup. This would allow us to address the issue before the customer contacts us about not receiving their order. Thanks!

Hi, my business is just starting out.  I tried the 30 day free trial and placed $100 on my account to cover potential orders.  Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled.  I asked "Andrew" who had been emailing me about signing up for a subscription about refunding my $100 and he never responded.  Another person told me that I would get my refund after 30 days.  It's beyond 30 days and I still don't see the refund.  I don't have any email other than Andrew to reach anyone and he is not responding.  Any ideas?  Thanks