Discussions

Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when selecting the override features and/or the Show Bundle on Packing Slip and apply to all open orders, there are no changes. No articles address troubleshooting this or recommendations to correct.Any thoughts?

Is it possible for SS to integrate UPS SurePost rates? What is the limitation reason for not displaying rates for SurePost. We would like to use that service for volume but there is no way to get a rate before shipping or even after the label is printed besides waiting for a bill. Thanks

Hello i just had a chat with support and I was surprise to know that I cannot add carrier accounts from other countries when dealing with multiple fullfilment centers.Example:-I run a wix store with a canadian shipstation account linked to my wix store. I use shipstation to generate labels from canadian carriers like ups and postcanada.-I want to add a new fullfilment center in germany to cater to EU customers so i create a new user and a new "ship from location" from germany. -To my surprise I cannot get and rates from UPS by shipstation or add a german DHL carrier because the main account is only allowed to use Canadian carriers. -Only work around offered was to have the German fullfilment user to create a new Shipstation account from Germany and link my Wix API code to that account. This causes a few issues where now the new German user has unlimited access to shipstation and my wix API key. Clients pay for shipping to my buisness account so i would need to add my payment

I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rates from an order. However, I cannot get international rates using the "Rates" window.I receive an error that states the following:"One or more providers reported an error. Receiver State is a mandatory field."The issue is there is no "State" field to fill out since the Rates form only provides City and Postal/Zip Code.So my two questions are:1) Is it indeed the case that Purolator in Canada does not offer it's U.S. shipping services if using the integrated Purolator carrier.2) The error when getting rates, is there a solution to this?Thank you,Ronnie Tanner

We were wondering if there could be a report showing orders with any address errors or warnings and what those errors or warnings are please?

We need to check the SMS box on each order to enable the SMS to be sent through EVRi, however there is no way to automate the checking of this notification box.There is a way to do this with Royal Mail and Parcelforce but we need the same functionality to enable EVRi notifications to be bulk checked so that customers get EVRi SMS notifications.Surely as the biggest shipping software there would be a feature to enable this with one of the biggest couriers around? Does no one ship with EVRi through shipstation? Anyone currently doing so can't enable SMS notifications which is wild.

We have multiple fulfillment locations enabled in our Shopify Account. We have order tags and rules in place to prevent certain orders from importing to ShipStation, but it's not perfect. Orders that are imported into ShipStation but are then marked as canceled/ fulfilled in Shopify are not automatically updated as "Shipped" or "Fulfilled" in ShipStation.Instead, the current setting/ workaround is the Fulfillable Quantity Setting. This setting has to be enabled by customer support and requires orders to be manually reprocessed to update the order information in ShipStation. Even with the manual reprocessing, ShipStation only updates the quantities requested to ship in the order. If the order is canceled/ fulfilled, "0/0" units of the line items will be updated in ShipStation, resulting in the order still needing to be manually marked as "Shipped".When can an update to this setting or store connection be expected so that manual reprocessing and updates to orders do not need to be m

Hello all,I've noticed that sometimes some post codes come through with spaces in them. What happens is, I'll go to print the label and then an error occurs. I have to manually remove the space in the postcode. Unsure as to why this is happening. This was never a problem with RM Click and Collect but i've noticed it is on Shipstation.If anyone could offer advice that would be great.Thanks

1. Whenever an Product is Created,Updated,Deleted in "ShipStation" then we have a webhook and get that product id or something.2. i'm not sure, it's happening now or not , whenever product gets created, updated,deleted in "Etsy" or any store which is integrated with "ShipStation", from that Store we'll get the products upto date data.(Ex. product updated in etsy store then in "shipstation" that same product will be updated and will have same data and also when the product is getting update in "shipstation" , Product/Update webhook should execute.GOAL FROM THIS SUGGESTION: The goal is to help businesses that operate across multiple platforms—such as Etsy, BigCommerce, Amazon, and more—by ensuring that their products and inventory remain consistent and synchronized across all stores.   also please check this screenshot for webhook , 

UPS destroyed a package for us, we purchased the carrier insurance and filed a claim through Shipstation per their requirements. It has now been over a month now and we still have no conclusion. We sent all documentation to Shipstation. Finally after a month we received paperwork from UPS requesting the same documentation which has to be uploaded to the web and now we are getting an error try back later from UPS.  Shipstation is no help but they will take the insurance money. Is there a better service or are all of them the same? We have used shipstation for over 10 years.Ken

As of now, ShipStation is not available in India. Shiprocket is one of the largest carrier companies in India. It would be really helpful if you could integrate Shiprocket as a carrier in ShipStation, as my team exclusively works on ShipStation. I want Shiprocket to be added as a carrier at any cost. I am willing to purchase any plan you recommend in return. Please prioritize this request urgently.@shipstation  

Absolutely happy that Shipstation has added the bundle feature. One issue I've noticed with it though is that when you have it set to just show the bundle name, (not separated out into its individual parts) the product name override does not work. 

New to shipstation, still getting everything hooked un and integrated.  We also do letter mail.  Does ship station support multiple scales, one for packages and one for letters and does this work through stamps.com?  Any information on how to do letters, checks, and packages would be appreciated.

Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation support has been unresponsive.

We’re reaching out with a request for an integration between ShipStation and Ipacky, specifically to improve the handling of orders involving multiple locations and partial shipments.Currently, we use Ipacky for order fulfillment, but we’ve encountered a challenge where the system only validates orders once they’re complete. This means we often have to ship partial orders without validation, leading to increased manual review and the risk of errors.We believe an integration between ShipStation and Ipacky would help streamline this process, allowing for better validation and more efficient handling of partial shipments before they’re processed. This would save time, reduce errors, and improve the overall experience for our team.Could you please consider this integration or let us know if it’s something that could be in the works?Is there a work around?  

I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?

I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-to-location. Are there plans to add this in the near future?

Does anyone else who has a Woocommerce store have issues updating order status after orders are shipped using Shipstation?Using a WooCommerce ShipStation plugin. Shipstation is being horrible with their support, as usual.  The rep admitted in the chat that he has many users who reported the same issue, but then he replied via email that it has nothing to do with them or their API team and that we need to contact Woocommerce. Why are we using Shipstation if they can not communicate with Woocommerce developers to support their platform?  If the issue is not resolved open for alternatives to shipstation

My Shopify store uses the ShipStation integration to calculate shipping rates at checkout. In the past, I've used the Description field in ShipStation > Settings > Selling Channels > Store Setup > Edit Store Details > Checkout Rates > Edit Rate to display custom text on the frontend at  checkout. For example, displaying "3-7 business days" for a particular carrier and service. However, something seems to have changed in ShipStation's system which now sends both the custom information in the Description field ("3-7 business days") AND the turnaround time estimated dynamically by ShipStation ("2 business days") at the same time.Not only does this make for a terrible customer experience, but it causes headaches on my end when customers don't understand that the dynamically-generated text is only transit time which doesn't include handling.It would be extremely helpful to have a checkbox in the settings next to that field to show only the custom text on the Shopify f

1) Several support documents indicate that you can create your own View and set it as your default view. This is not the case. In fact, there's no way to set a default view right now. The [All] tab is the only view that can be the default. We have some non-technical staff, and would prefer that they only see certain orders. It would be REALLY helpful if their default view only included those orders. This is actually a significant issue.2) Roughly 50% of our customers pay on Net 30 terms (i.e. They don't pay until 30 days after we fulfill their order). Right now we have to manually mark all of those orders as paid in order to get them from the "Awaiting Payment" section to the "Awaiting Shipment" area. We have longstanding relationships with these customers, so yes, we ship without payment all the time. This manual workflow is very inconvenient. It would be great if we could create an automation to Mark Order as Paid based on some criteria so that they would automatically be moved from

I'm using the Shipstation Checkout Rates feature for my Shopify store, and it clearly states in the UI:Your ShipStation default Ship From Location: Montreal, QCHowever, this doesn't make sense in reality of how an actual order is fulfilled. Let me explain:I have 5 locations across Canada, and my ERP system keeps my stock levels on Shopify up-to-date so that the Shopify order routing rules can pick the most appropriate inventory location to fulfill the order from based on the customer's address, availability of items, etc.So imagine that a customer is ordering from Victoria, BC, and Shopify's order routing rules picks my Richmond, BC location because a) it's closest to the customer and b) I have sufficient inventory to fulfill the order, Shipstation completely disregards this and defaults to my Montreal, QC location to give the customer an inaccurate shipping rate.My customer calls me and complains, why is the shipping so expensive if I'm ordering locally, and I typically have to explai

Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they often order full cases. It would be ideal if we could scan the parent barcode (AKA the case barcode) and that account for the appropriate amount of eaches/components setup in the bundle. For instance, if our case contains 8 eaches/components, when the parent/case barcode is scanned, that would account for 8 eaches/components. At the present time, every single each/component has to be scanned in a product bundle, which is unfeasible when orders have hundreds or thousands of eaches. Veeqo allows you to scan the parent UPC in a bundle and accounts for all of the eaches/components. If Shipstation can't enable this, we may have to migrate away as it's a massive pain point for us. 😞Thanks!

How does one schedule a pickup for FedEx when generating labels through the FedEx Platform Account Program (under Shipstation Carriers) option?  If you do not have your own FedEx account set up as a carrier there seems to be no way to have them pick up a package.Even trying to go to their website and schedule a pickup does not work because I do not have access to the account number used to create the label and under my own account number they will not "authorize" pickups I did not ship under that account.USPS, UPS and DHL shipments made through the Shipstation Carriers accounts allow scheduling pickups.  Why not FedEx? 

Shipstation not updating status of shipped orders in Woocommerce. This started happening a couple days go, there are no errors showing or anything. Randomly some orders will get marked properly back in woocommerce but most orders are not getting marked at all.

How do I print stamps from shipstation? The instructions in Help do not work. Thanks!