Discussions

I’d like to suggest a feature enhancement focused on improving automation within the platform. Currently, ShipStation handles split shipments by creating multiple separate shipments for each package. While this works, it can lead to inefficiencies, especially when dealing with your ERP.It would be incredibly useful to have the option to automate the process of splitting a single shipment into multiple packages, all within the same shipment record. Instead of generating multiple shipments, this feature would allow users to automatically assign multiple packages to one shipment, streamlining tracking and label printing

Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy programming?

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We have clients that need us to populate the cost centers with the shipment data and it would be really helpful if we could have access to this and perhaps some custom data fields for billing and support.

Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovidersRequest failed with status code 500. Url was /seller/workstations 

Hello, has anyone had problems with Shopify options not appearing on Shipstation packing slips? Every one of my items have two or more options, yet they will not populate on the packing slips. I'm using the [item options] field replacement function, in the custom template feature. I appreciate any insight that can be offered. Thank you 

We would like to be able to add additional emails on the customer level for shipping notifications. We have a few clients where they need the emails sent to multiple people. They are repeat clients and it would be good to not have to do it every time an order is placed under the area to edit shipment information.

WTF "SHIP"STATION this is ridiculous. No one logged me out but ShipStation crashed. Now Connect will not start! This happens far to often for us to pay for. For every minute down we should get a credit of a dollar. That might speed up fixes on your end. If anyone has a better "ship" company, I would love to hear about them

Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer thinks he has the next greatest idea and it screws up the people who actually use the system. Just because you can do something doesn't mean you should do it. I was able to log in briefly today and got a brief encounter with an update that was obviously not working properly. Now, despite numerous attempts I can't log in. If I am to rely on SS to run my business, at least the shipping part, they can't be doing this crap.

Hello,Is it possible to add pick-up Location option for Shopify ?This is very common practice in France, it is quite blocking not to be able to offer it to our customers because we can't use it in Shipstation.Carrier is CoThanks !Jerome

We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive package info, choose a carrier randomly, select a random rate, and then you get to click on the "Configure Label" button. There you can check the "Create a Return Label" checkbox and begin creating the Return label normally. At this point it is unclear what happened to the first shipment you were fictively creating first. You hope not to get charged by the carrier for it.. It would be way more practical to have a button somewhere under Orders tab that would bring the user directly to the Create a Return label screen. I hope it can get tweaked soon

So i got notice that pirate ship is going to eat those fees and not charge their customers. Any chance stamps/shipstation does this? I already use pirate ship for 3 of my marketplaces, i might just keep expanding if the only perk is getting charged more here and a subscription rate.  Just food for thought 

When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity.  I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that I need to keep on packing slips).Feels like some basic HTML modification of the packing slip but beyond my skill level and Ship Station won't help with html mods (besides that basic ones in the help section)

We recently started using Amazon Buy With Prime on our Shopify store. After manipulating the settings with ShipStation we have gotten it setup so that ONLY the items that we need to ship internally actually sync to ShipStation. The problem is that the only way to do that leaves the order marked as "Shipped". Which is so silly.Amazon Buy With Prime just announced that they are doing Mixed Cart. Meaning customers can create orders with items that can ship Prime AND ship normal by us in the same order. By having ShipStation Support set "Exclude 3rd Party Shipments", the Shopify order that has 2 separate fulfillments marked on the order and it actually ONLY syncs the item we need to ship, but it's marked as "Shipped" so our fulfillment team can't fulfill. There is a setting in the Shopify Settings that says "Import Buy With Prime Orders as Shipped" But this setting doesn't do what I thought it would. Toggling the setting doesn't change if the order is marked as shipped or not, instead it t

Hi, we are using CIBLEX and it would be great to add them https://ciblex.eu/

Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, print the packing slip, and then navigate to the Scan tab. This extra step feels inefficient to the team. Is there any way to add Scan to Verify to the "Other Actions" drop-down on the Orders tab? Customizing this option would help streamline our process. Any suggestions or tips would be greatly appreciated! 

Hello. My company has a separate warehouse location that does fulfillment. They are experiencing trouble with not being able to access, create, or print labels for just one carrier. The rest of our domestic orders print just fine. All available options are greyed out. Please help!

I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "package", "fromPostalCode": "*****", "toCountry": "US", "toPostalCode": "*****-****" "weight": { "value": ***, "units": "ounces" }, "confirmation": "delivery", "residential": true }It is returning the following:{"Message":"An error has occurred.","ExceptionMessage":"No applicable services were available for the configured shipment","ExceptionType":"System.Exception","StackTrace":" at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable`1 carrierId, Nullable`1 providerId, Nullable`1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable`1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable`1 package, Nullable`1 l, Nullable`1 w, Nullable`1 h, UnitOfMeasureDimension dimensionUn

We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the total order amount) at 300$. 

We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the total order amount) at 300$. 

I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type that stopped working.  When we complained to support about this they answer appears to have been "remove the revert button".  Sometimes it does show up but still won't work.  This can be extremely costly when the carrier is adding residential surcharges, etc.For what we are all paying the least SS could do is partner with someone who knows how to address validation, or FIX the revert button.

Some orders have Multi-Package and they include multiple tracking number. In shipstation, we can only see the master tracking number. We should be able to see all the tracking numbers. @Moderator-Davis  Can you please fix this issue? Thanks

When I ship something using the rates tab, the page gives me the shipping arrival estimates for the different carriers (for example, UPS). https://app.screencast.com/0qK1yWLC5V1M9However, I don't see the shipping arrival estimates on the Orders tab when I am working on shipping an existing order. https://app.screencast.com/A3bZcb1PXCMjq?conversation=ZAn8NGfndr3jPjh8NZunhrSo, If I want to choose a service based on speed and cost, I have to go to the rates tab. Why can't the estimated delivery date for the various options appear under the orders tab?  This would be extremely helpful

Chatted with shipstation support earlier today. Have a situation where we go to generate a label and shipstation freezes at the processing label step (see attached picture). We have to close out of this popup, then go to the shipments tab to select the label to then print it.We have cleared our cache, shipstation cleared our history on their end. We can sometimes get shipstation to work  where this popup will automatically close and the shipment label will popup allowing to to select how you want to print it, etc.What is the trick to get shipstation working as it has - used for 6-7 years and this glitch is becoming annoying! Thanks! 

Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm trying to minimize the amount of manual steps for my fulfillment crew. Additionally, can I create a barcode that takes me from the Shipstation main window to the "Scan to Verify and Print" window? I see a bunch of barcodes created to shortcut through Shipstation without using a mouse but I can't find one to take me to "Scan to verify and print" that I would like to have printed on all shipping desks and access this menu option without using any computer hardware just a barcode scanner. Both are simple improvements that can speed up any fulfillment process.