Discussions

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect. Anyone has the same issue. Please advise. Thank you.

Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label  ""Error converting value "[{"success":true,"message":""}]" to type 'System.Collections.Generic.List`1[SS.Business.Marketplace.ShipmentNotificationReceived]'. Path '', line 1, position 39.""  

In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far less often than we do UPS and FedEx and would like it to be at the bottom of that list.We have a special use case where we will upgrade a customer's shipping for free utilizing FedEx's OneRate services, but we will also bounce between using UPS or FedEx for regular orders depending on which is cheaper so having those two carriers broken up by USPS is rather annoying.

This is ridiculousafter finishing at least 7 I finally got logged in  

I am looking for any process through which I can close manifest automatically via rule engine or any other process

For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining and seems like 30% of the updates break something. Anyone else having this problem?

I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is not necessary for domestic customers and not even for international ones considering the HS codes really only need to be on the label and not the packing slip.I would love for Shipstation to have an option to only include HS codes in the label and not on the packing slip and if that isn't possible to only include HS codes on International buyers packing slips and not on domestic ones.

why are customers not getting notified  when there order was delivered and it doesn't update in the fulfillments tab it just says in transit 

Do you have a SOC2 report or any compliance report for audit purposes?

Hello,We want to integrate TFL ( The fulfillment Lab ) as a fulfillment provider under shipstation account. But we're not getting that option, so we have reached to your support and they've suggested us to post this integration request here. As TFL is a renowned fulfillment provider house, so we need to integrate TFL with shipstation. Please take this request and let us know when this can be done.

Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field. 

If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an order that has been import for your selling store at this time, (which would be very helpful) product bundle can be a work around if you need to have items to show up on your pack slip. Example if you sell books and with each book ordered you want to give them a pen and a pencil for free. In product bundle you can enter the sku, for the book then enter the pen sku and the pencil sku, be sure to uncheck the box to display on pack slip. Your picker will see all item to pick. You do have to keep inventory on these items.I hope this helps. 

Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not exactly where...

Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shipped Date. Therefore, I want to track how often we ship within the allotted time to ship out.I know SLA insights are available but is only a generic timeline with a 96 hours+ category. My team does custom orders that can take as long as 15 business days so we need to track this on a per SKU/Product Category basis. However, if this report was based on the Ship By Date I am thinking this issue would be mitigated.Any solutions or recommendations would be greatly appreciated here.Thank you,TB

The new Shopify native subscriptions app works great, but Shipstation doesn't recognize orders placed through it. The orders come through with items listed as 0 units. Shopify native subscriptions app which is free: https://apps.shopify.com/shopify-subscriptionsSee attachment for how a paid subscriptions order comes in to Shipstation. 

It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.

is there a way to create a ChronoPost shipment through shipstation, if the shipping from location is not France?The system gives us this error (in this example „Ship From“ Location is in Portugal):On Shipstation we do not have problems to configure a shipment with other shipping parntners (DHL, UPS, FedEX) for shipments with „Ship From“ location different from France.I think it is related to the availabilty of the courier‘s locations and direct branches around the „Ship From“ Location…e.g. when we want to „Send From“ Germany to our Office in France via DHL thorugh Shipstation, this is no problem we can do it via Shipstation.Maybe Chronopost as company being part of a complex group and representing services in France, makes the creation of foreign label creation for a shipment from non-France countries difficult for your system. Of course our „Ship From“ partner in Portugal can not drop-off packages in Portugal with a Chronopost label, they would need a label from a courrier available t

Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)

To help our work flow, we use notes feature alot between customer service and our shipping department.  When customers make a change to an order or something customer service puts a note to our shipping department in an order.  We really need an alert to have a some kind of an alert on an order that a new note was put in an order to alert our shipping department to check on that new note for an order so a change doesn't get missed.   Right now we try to have them always just check notes for every order they do before shipping but they could work on an order several times before it actually goes out the door which makes this very time consuming.  If they had an alert to  help them if a new note was added to that order that alert could help them not miss something and help them be more timely in not always having to constantly check for new notes. 

Royal mail have a new CN22/CN23 label integration which places the address and customs on one label. We'd love to make this a priority for shipstation integrate into their label options. We are currently having to print 3 sheets of paper (8.5x11") for international orders because it can't be figured out how to even reduce it to 2. This would make them just like our UK orders which everything gets printed onto 1 single sheet.This would be a great feature to integrate to help reduce time and cost on the platform!

Hello, I noticed the new Deliver By Date in the Shipment Details has replaced the position of the Ship By date. I think it would be super helpful to implement a filter for which dates are necessary or at least to move the Ship By date back to the top.Thank you! 

Shipstation needs to have a plan in between the Starter and Bronze plans that would cost  $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you, 

I have 3 x stores and I would like to hide the available shipping accounts depending on the store where the purchase originated in order to do rate shipping more efficient.Is there a way to achieve this? 

I have inventory and some products has Aliases. Main Product A and Allisa Aa. Packing list will print location for main product but not for aliases. It will subtract stock from main product once Alias product ship but will ot print location for Aa (Alias) Product on Packing Slip.  Can somebody explain that. What is a point of aliases if i have to manually search location for its location.  

Greetings!We are looking for a pack and ship company to provide fulfillment for our successful Crowdfunding campaign. Our campaign has ended and our products are currently being manufactured in China. They will be shipped to the U.S. with an arrival in and around October. Ideally your company would be located on the west coast to receive the shipment "off the boat."Please reach out via our website contact form if you are interested: http://dungeondamsel.comThanks!Xane