Discussions

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried many updating my billing to many different cards and even to PayPal and nothing worked. I just need a starter subscription so I can continue shipping my Etsy orders. I’ve never had this problem before.

When including a return label with an outgoing shipment, it would be great to have the ability to select a different package size/weight than the outgoing package. For example, our at-home test kit has a large 2 pound outgoing box, but customers return a much smaller 6oz return box. If this information was provided, it would save us some money on postage. (We recognize that a workaround exists, by manually creating a separate return label, but we'd love for it to be '1-click' as the current flow exists).

I connected my OpenCart store to my ShipStation account.  My orders were not importing properly.  Tech support was not able to help.  While I was waiting to hear from senior tech support, I found the problem.  I'm making this post so that it might help others and to bring this issue to ShipStation's attention so hopefully they can fix the bug as well as update their troubleshooting instructions to include this issue.The problem is that the orders in my OpenCart store have a status of 'Complete' when they are ready to be shipped. However, I didn't have a status of 'Complete' assigned in my OpenCart Marketplace section in ShipStation. Part of the problem is that the instructions for adding additional order statuses and the entry field for adding Awaiting Shipment Statuses or On Hold Statuses is not included on the Set Up Store Connection screen (when adding a new connection or editing an existing connection). However, if you go to Settings > Store Setup > Edit S

I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not add the QTY to the Customs Declarations. l so now after troubleshooting for a while, the only answer is to manually update all the orders... OOF. See the screenshot can we please have a batch that just looks at the QTY of products and updates the QTY of the Customs Declarations automatically? we are going to be doing many more of these Pre-orders and it sucks to devote a day to just clicking on a QTY to update evreything.  

I'm having issues scanning the Packing list Barcode to open the order.I'm on a PC running chrome, tried 3 different scanners models, tried clearing the browser's cache and running from incognito mode. I always get the same result.  Scanning the bar code, opens the Hotkeys ListI also tried the Barcode search tool.  I always get 'Your Barcode Search returned no results'The bar code is pretty big on the packing list, My scanner can read it on any other software i try it with.Any ideas ? 

Hello,I was wondering if anyone might know the metakey name for the tracking number field exported from ShipStation.I need the metakey name to be able to add a field to a pdf invoice/packing slip creator.any ideas?Thank you, -Robert  

Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to restart the plan and everytime I try to pick a plan (Bronze is the one I need) it just gives me an error pop up that says "Failed to change billing plan please try again". I have tried three different valid credit cards, three different browsers, restarted the shipstation site, restarted my computer. I put in a help ticket but it appears it wont be answered until business hours monday and im crippled in the meantime. Anyone else have this issue? Related to the site changes maybe?

Shipstation has replaced Shipsurance with Parcel Guard but removed all mention of Shipsurance while we still had a Shipsurance balance. What is going on?? Where is everyone's Shipsurance balance??

Just an FYI as this is not posted anywhere on Global Post, Stamps, or Shipstation."GlobalPost Standard Intl" is now charging by DIM weight for small packages. There is no minimum size, ALL packages will be priced by size. And their pricing is outrageous.So if you ship a small 6oz package, and the dimensions are 6x6x3 (a very small sized package) you will get charged as 6x6x3÷166 = 0.65LBS/10.4oz. Which will knock your package to the next price tier which can be $7-9 higher.Meanwhile, the regular GAP global post packages are not affected.

Is there any way to create a combined order via shipstation api? if in advancedOptions i set mergedOrSplit true and the merged Id and creates the order, it creates just a single order, not a combinedIt create this: instead creating this: 

Is there any way of updating a item of a combined order?

How to add a gift/sample to an Amazon order thus include this gift item to the shipment and allocate it in your inventory?Neither Amazon.ca nor ShipStation allow to modify orders.Creating a duplicating manual order, copying all the order information line by line, adding the gift item, manually updating Amazon about the shipment and cancelling the original order in ShipStation is not acceptable.Any other way, please?And another use case with an order from a store - replace the same 4 individual items having one SKU with a box of 4 the same items having another SKU - how to do this?Thanks!

I got this email, so I reached out to support about it. We ship regulated and hazardous goods, and this requires us to have very specific contracts with the carriers to transport them. I asked support if I was able to use their carriers to do this, and I was informed it was not possible. I then asked if there was a way that we could be excluded from the new fee as they are not able to provide the service needed to allow me to use their carriers. This fell on deaf ears sadly, and I was told unless I used their carriers, I would have to pay even if I could not use their carriers for my products. So do I use their carriers to avoid the $30/month extra and hope there are no issues on their end with my regulated and hazardous goods? Or do I start to look for alternative software? 

Hi team,I've noticed that occasionally my automation rules are not being applied. I used to never have this problem. But now the only workaround is to refresh my orders, then go to automations and reprocess the rules. Then everything gets fixed. Is there a reason why this is happening?

Would love to see API connections added so phone numbers can be to USPS shipping labels. We've had instances where USPS carriers could not locate the addresses and were returned to us even though the address was correct

How can i update a shipstation order item when a order is combined?When using the update endpoint, it updates the record that i want based in the orderItemId, but it duplicates the other combined item

UPDATED to add: Shipstation has just told me that I will not know what my USPS rates will be until tomorrow, after they have already been changed.This is the first time in over 10 years of being a customer that I am flat out disappointed in Shipstation. I cannot research the new shipping costs to find out how the changes affect me. I can normally do this by changing the shipping date on the order and the new postage rate will be shown. Nothing changes this time. Shipstation says this in an article about rate increases: • Priority Mail® costs will increase by an average of 1.5%, with Zones 1-2 seeing steeper increases.• Ground AdvantageTM costs will decrease by around 5%, with Zones 1–5 seeing more significant drops.So other people have said that on marketplaces they are paying 60 cents more for flat rate envelopes, but I can't see any changes -  I am currently chatting with someone at Shipstation and their answer was a copy paste from the article. Then I explained that I need

We would love if there was an option to add an available inventory column to the awaiting shipment section in the orders tab. Some of our products are made-to-order, and some we keep in inventory, so it would be nice to see at a glance if an order can be picked from our inventory or if it needs to be made.

Do you have this currently?

As of now, the way that the order import system is set up is that it is not be able to automatically refresh and clear the error without manual action.Once an error appears on a store connection, it won't keep trying to run imports automatically.Please make so it will automatically regularly check for errors and if the import error happens - it would automatically refresh it and clear it without manual action from the user, as it is very inconvenient the way it's set up now.Thank you

Please add an option to filter ANY or ALL tags int the Tag filters. (I believe current behavior is only ANY).

We want to add the COG (cost of goods) custom field against each SKU on the ship station so we can calculate our profit margin against each order on ship station after paying shipping fee 

here we go again, ship station asking for 5 copies of each label.  Every order sent to the rollo printer pumps out 5 copies. I have requested help , as I have in the past and get zero response. Last time it happened I deleted the program and started over. Any one else ver see this issue? thanks

I would be really helpful if we, as the seller, could get a notification when something is in transit for more than 7 days. This would allow us to reach out to the customer and be more proactive if there is a delay in shipment. Or thoughts on having an auto generated email that goes out to the customer if a shipment is in transit longer than 7 days. Would anyone other than me find value in this? Thanks!

ShipStation currently only has the expedited freight methods through FedEx instead of the much more affordable FedEx Economy Freight & FedEx Priority Freight. Adding these cheaper services would greatly help us provide affordable freight shipments to our customers.