Discussions

We ship over a 1000+ packages and day and run a On Demand Print model for our Apparel fulfillment.We would love to see a feature added to ShipStation that you can add custom "Status" to a line item on an order that can be easily filtered.For example- An order comes in with item that multiple items.  We would be able to change status of line items to "Pulled from Inventory".  "Out of Stock", or "On Demand Print" etc.  Then be able to run a Pick List of items needed to be printed or ordered.Let me know what you think

As a print on demand business, our fulfillment team picks orders visually, meaning they have to know every product and pick based on that knowledge.  We've recently started to scan our orders, and then have the order items populate, which brings up images of the items. However the images are measly thumbnails. If you were able to toggle the size of those images, we could pick visually based on a larger reference - thus making our fulfillment job infinitely easier. 

Would be very helpful to have custom store integration with Cartloom shopping cart as their new version is one of the nicest carts out there for features and for the most modern looking cart.

When marking orders as shipped, I only use one carrier. But it's a pain having to alphabetically scroll down all of the carriers to select my preferred carrier. Can a default carrier be set at the top of the list? Is it possible to remove all of the unwanted carriers from the list? Thanks.

We need to tag certain orders that contain specific item names. Currently, we can create a rule that applies to the item name in the order, but each line item in the order needs to contain the keyword you are making the rule with. There should be the ability to create the rule based on any of the item names containing the keyword. Can you please look into this feature request? Thank you!

we use a local carrier that is not integrated to update status to Delivered. We would like to see a manual option to change a status from "Shipped" to " Delivered" on the carriers that are not integrated. The same as when we change the status from "awaiting shipment, or awaiting payment" to "Shipped", but actually updating to Delivered.This will be a manual process, however we would like to be able to still update the status correctly and prompt the delivered email template with the same information being pulled for the tracking. Currently anything outside the integrated carriers, cannot be updated to a delivered status. 

First time that happened to us. Shipstation is only accepting Priority Mail and Express Mail which is more expensive than First Mail class. We have been using First Mail Class for a long time already. Is there something that we can do without having to pay more in shipping these orders? 

Quick question, it seems that half the time we turn on our shipping computers, it needs to be logged back int Ship Station Connect... When we do this, it makes all of our printers visible to all of our ShipStations and seems to lose the preset adjustments. Anyway to keep ShipStaiton Connect logged in appropriately and not have to make adjustments each day? 

Hello, I would really like to be able to impoart email addresses and phone numbers along with Walmart orders.

UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code.  Japan has a 7 digit postal code.  The address was verified by ShipStation and Melissa Lookups.  ShipStation support said there is a complicated work around that requires senior support (they are making the label for me currently).  It was suggested that I post the problem here in hopes to have it solved in a feature update.  Seems like a pretty big problem - you can't buy UPS labels to Japan !?!?

Hi.  It used to be possible to send shipping notification emails to more than one email address, separated by a comma in the Ship To box. This is no longer true unfortunately.  Please bring this back!  We are stuck with an unfortunate manual work-a-round because our old shipping software had this ability and ShipStation does not.See support case 3830555.https://community.shipstation.com/t5/Orders-Shipment-Management/Please-allow-multiple-customer-notification-email-addresses/idc-p/21479#M6496 

I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier to find. I keep having to resort to email, which takes a really long time to get a response.What am I missing? I look at the bottom right hand corner of the page after going to "Get Help" and all I see is a green upward pointing arrow that just takes me to the top of the page.

stop pushing orders from shopify to Shipstation.if  ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please help me.how I push specific orders Shopify to Shipstation..

We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?

Can I have your contact number

Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added, but as we have over 50 SKUs and customers order multiple items, that does not work. Adding the packing slip to the label is an option but will cost extra money as it will be printed as well. If you have any suggestions on how to get this, please let me know :).Charlotte 

We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?

We get calls from UPS asking for the customers Email address on a regular basis.  Usually when UPS is trying to deal with customs entry in the foreign country.  Shipstation already has the customers email address as they are sending the shipping notificiations.  Is there a reason this email is not transferred to UPS with the customs declaration?  If I were using UPS Worldship the customers email address is entered in the UPS system.  Is there some setting that I am missing?

We can't ship first class using USPS... this is impeding our shipping process! We are frustrated any help would be wonderful. The error message reads..."Only mail classes Priority Mail and Express Mail are allowed for this account." Although we have used you guys for years this has never been an issue.

I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?

Tried to login and ship, and was notified my subscription had been cancelled.  A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence.  Regular enough you'd think they would have fixed it by now.  I have tried renewing the plan, but I get an error message 'failed to update billing plan' or something like that.  I have submitted a ticket with no resolution, just generic trouble shooting idea 'try an incognito browser' or 'clear your cache'.  Hoping someone on here can tell me how to get this resolved ASAP. 

The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for every order. There is plenty of real-estate on the new order details window to place it somewhere visible.

Does anyone use ShipStation integrated with Pressero? It has been working fine, but I needed to add a second link into Pressero so I could automate setting third party shipping information. Now I have two stores with a red exclamation point under Status. I looked through the help documentation but do not see that condition listed. I sent in a ticket but have not yet heard back.Oddly, even though they both have the red exclamation point, the connections appear to be working. Now what do I do? 

A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I opened a support case for it almost 2 months ago with no sense of progress being made. The specific issue is with the "Inherited Tags" in the variant product records. The parent has tags applied that are not applying to the variants; which is kind of rendering the whole product record system useless! If anyone has information on how to fix this it would be much appreciated!

This is crazy, BUT it seems that they broke the basic function.Select Last Month: https://prnt.sc/19HkyKAe-C6MClick apply and check the date range: https://prnt.sc/RFfrPcg1b1jQ - Look the data is pulled correctly, but who knows now? Same if you select This Month: https://prnt.sc/FGIkTNxgK-E3 - I'm posting on February 23rd, this month should show 02/01 - 02/23