Discussions

It would be of great help if it was possible to set the Package as an action Type in the automation Rules. There is a "Set carrier/Service/Package" and there is a "Set Package Dimensions"...  However, there is not a Set Package.  

Hello, ShipStation does not support the notes in Bandcamp. Neither buyer notes, ship notes nor internal notes. At least buyer_note and ship_notes are sent by the API. Does ShipStation plan to add these? It would be great as we currently have to work on both ShipStation and Bandcamp back end parallelly. Thanks. Michael  

Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day.  Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of selecting the images with school buses!  V3 is UNSTABLE!

Is anyone else having issues with warehouse bin locations not syncing? This is supposed to sync from BigCommerce so I am told by support and yet it hasn't worked since we created an account 2 months ago. Does anyone know if this is a sync or does this have to be a manual upload via CSV?  Shipstation advertising says it will sync, but it hasn't done that.

I am trying to link Shipstation in Magento 2.4.2, and set "ShipStation Api Key", Shipstation also prompts that the link is successful, but the order is not synchronized, Magento prompts: "The ShipStation Shipping Rates plugin has been installed but not configured. Please log in to ShipStation and configure Magento from there. This message can be removed by disabling ShipStation in the Shipping Methods configuration." 

In the process of shipping hundreds of on a daily basis it is easy to overlook an address correction made by Ship Station with the current format that has small lettering of notification. And the printing of the label function goes unimpeded. I suggest a pop-up window so that a shipper processing orders cannot miss. And / Or the inability for a label to be processed until it is reviewed what was changed.It is costly to have packages go out and not be a good correction by Ship Station. Human intervention should prevail. Please consider this update.Vince O'BrienOperations Manager

I've contacted support and they are also unsure why we keep getting resets for a simple task of a label printing correctly. I currently use Shipping Easy, Pirate Ship, Shippo, and occasionally Etsy's internal setup for small stuff.We ship 15-20 shipments a day throughout the year, and it goes up to 1,000 during Xmas - so won't have time for integration issues.1. Label configuration keeps changing to "Always Prompt". Expectation is it uses App to print directly to DYMO Label Printer. This configuration works for a day, then gets reset. Basic thing here. In 2 years, never had issue with Shipping Easy on such a basic setup.2. Integration issues with Shopify that keep recurring. Super basic thing that even Shippo gets right.3. Rules - minor issues when dealing with multiple shops (just stops) and odd feature of missing variant information outside Shopify with Etsy and BigCommerce. 

When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment, it would be helpful to automate that process of splitting orders instead of having to manually split the order and assign a ship-from location.

Live rates show up on our Shopify store front, however it shows an exact number of days for estimated delivery. For example USPS Priority shipping is estimated as 1-3 business days, however if the carrier specifies an estimated date then it will show as "1 Business Day". This can't be disabled, or adjusted to a range, and could be misleading to the customer if they feel they're paying for a package to arrive at a specific time but it's not guaranteed. Additionally you can't indicate in the same line that it's just an estimate, any notes made are just added underneath this block of text, which looks unprofessional. 

Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man My bodge workaround is to change the country to UK, but this is incorrect and time consuming to have to intervene manually. Please can we have a fix for this issue? Thanks. 

I'm not sure if my particular account in unique and I see that ShipStation seems powerful with support community and onboarding, but this migration is trying. Video - https://www.youtube.com/watch?v=u_TYPR_Lru8Automation rules don't work. I work with multiple platforms and not sure why I'm having tough time with a basic thing.I get errors for label carrier but it works usually just more warning icons to clog my workflow.Love the Price Comparing feature, a serious upgrade for Shipping Easy....but rules are huge.

We are setup for taking orders from Facebook and when they come over to ShipStation from Shopify the coding for the order along with its Facebook order ID get dropped into the "Note From Buyer" section. We use "Note From Buyer" for our gift notes and the Facebook orders are getting mixed in with them. Anyone else know how to solve this?

Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have tried 6 different computers, each on different networks and all have the same problem. ShipStation support is saying this is not wide-spread, yet I don't see how that can be true given I have tried so many different computers in different locations with different ISPs. They will not jump on this as a proper outage and this has shut down accounting operations of my business entirely. It's ridiculous to me that I need to fight support to get operations flowing again, but here we are. If you are having issues please pile on here so we can get their attention to this.  

can I customize the Shipment Confirmation Email?

Orders with multiple lines imported as .csv files are not currently calculating the shipping weight correctly. Only the first line of each order is used for the total weight.  Most of the orders are USPS Ground Advantage but it happens with other services also.  Realized this recently but checked and it seems to have started around September 18 2023.  Opened Request #3827967 last Friday and got 1 response but it was just more questions.  Any suggestions, advice, or anyone having the same issue, please let me know.  Nobody wants shipments showing up postage due.Thank you.

We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set the order by department, so the finance team understand who to charge for the shipping costs. This isn't available on shipstation and with such a simple click option of which company/store, it should be available. It should be as easy to set on the store integrations or shipping defaults per store. 

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I need to get the money in my closed account. I thought Ship Station would refund the money in my closed account. Apparently, I was wrong. Does anyone know how to get the funds refunded?

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What did "Rate" mean before purchasing the label?Then, after the order moves to Shipped status, "Rate" continues to show $113.01, even though that's not the cost. We need to add the "Carrier Fee" field to the view. Shouldn't "Rate" be the same thing? Why does "Rate" continue with the wrong information in the field?We just noticed this today and it's already become a major issue here. Obviously, I will be changing the views to eliminate the "Rate" field and replace it with the "Carrier Fee" one. But, can anyone shed any light onto why this is occurring?

old layout had better features  that missing in the new one why did it change can shipstaion put old features in the new lay out please  

Routine errors on Oct 9th,10th 11th on our Channel Advisor store update. This has spiked since our forced enrollment in high volume. These errors have resulted in blocks of  1 to 8 hours. We have had to import our orders manually to a created store. In addition we also had 52% of our orders on 10/9 simply never import.Channel Advisor references documentation regarding API Call Limit being exceeded as the root cause..This error happened infrequently in the past years on a 30-minute update interval as well as ShipStation Unattended update.ShipStation Support has attempted a variety of adjustments on our account. All with no fix or concrete information about the problem.I assume we are not alone on this integration issue. As of now no permanent solution has been offered.

Hi, has anyone found a workaround or resolution to not use Amazon Buy Shipping for a Prime Order? As of OCT 1 this is no longer an Amazon requirement. However, I cannot generate a non Amazon Buy Shipping Label within ShipStation for a Prime Order. My calls to support fell flat. Current Error posted during label creation 11am 10_3_2023Shipping Amazon Prime orders with a provider besides Amazon Buy Shipping will result in a penalty on your Amazon Seller account. Please select a different service from the Amazon Buy Shipping provider.

It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Our packers often have to bubble wrap items before packing and have to scan them before bubble wrapping and placing them inside a box. It would be nice to have a workflow allowing the shipping person (creating the label) to know that the order has been double-checked. The verify and print option would work, but unfortunately, it doesn't have the rate calculator, so it takes too long to figure out the cheapest shipping option when Free shipping is chosen.

Extremely difficult to get errors on your website fixed. We have been affected for 1 year and still they can't help me fix my issue.Support doesn't help, can't talk with anyone, can't talk on the phone, nothing. 5-15 days to get a response from anyone...

I need help as there is very little information available using Woocommerce and ShipStation.  The set up went pretty smoothly and orders were uploaded to Shipstation with all the essential information including weight but the dimensions did not upload.  Some googling suggests that this is normal, but how can it be?  All my products are different dimensions and all shipping dimensions are entered into woocommerce.  If it is true that dimensions are not uploaded then it makes shipstation as a shipping application almost useless.  The whole point is to not have to manually enter dimensions on the shipping company's platform.  Also if this is true is there a workaround?  I saw a comment somewhere about manually uploading a CSV of all the products.  If anyone can shed some light on this I would be much obliged.