Discussions

In ShipStation > Settings > Store Setup > Shopify Store Setup > Custom Field Mapping, please ask ShipStation developers to add the Option of Shopify Order Name, because the Shopify Order Name is the actual Order Number, while the Shopify Order ID is the internal integer ID Shopify database uses to index orders. -- See attached screenshot for more information.

Hi There. So it seems that Inventory here at Shipstation does not really track inventory from the selling channels. I am looking for an inventory software that will work with Etsy and Shopify. I have been using Finale but it does not work well with Etsy. It is fine for Shopify. Does anyone know of any multichannel inventory apps or software that works with Etsy?Thank you.deb

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has been proposed before, and it was even marked as "Planned" back in 2021, but still nothing from ShipStation on this?

Seems like this UPS strike is really going to affect our shipping costs.  When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to Shipstation UPS? 

Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.

How to ship from a customers location to my location that wasn't shipped thru shipstation

I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out.  Any advice, Shipstation?!?

Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the mail has already gone.

Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting by order date or order number yields same results.  This is not the same issue as a cart assigning an earlier order number to someone that takes longer to check out 

Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated! 

Is there any update on the feature to connect checkout rates with woocommerce?This feature would help us immensely. In the current economy we're looking for ways to help our customers out, and so we really need to pass the discounted UPS rates to them via our website via Woocommerce. Please hurry and finalize this feature! 

My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they can keep the order. I know we can deny a refund (if it's on our website) but very difficult to do it it's on eBay, Walmart or Amazon. In fact we can get removed.So I'm wondering if anyone has a suggestion for this, or can we ask the shipping companies to institute an instant return somehow? Any and all suggestions are welcome, since this is growing. Wnenkow

Hi Shipstation team,We ship to all parts of Australia and the providers you have don't cover all areas where we ship to.We now see that our main provider Aus Post will now incur an additional 13 cents per transaction just so we can ship our product to customers.How do we add Aus Post to your list of suppliers and if we can't why should we stay with you?We love you guys and you make our lives easy but this increase for what we do in this time makes us think twice about whether we need you.I look forward to hearing back.

Stuck on this one and chat tech support was worthless as usual.  I can't modify or delete our existing shipping presets.  When I click on manage presets I get a spinning cog that never goes away (see attached photo).  Before it used take you to a new pop up screen that would let you modify, delete, or create a new shipping preferences.Any ideas or thoughts on why it is doing this as it is going on three days now without being able to modify the presets.

We have been attempting to add an additional carrier to SS for over a week with no success. After selecting the carrier, we are redirected to that carrier's login, once logged in, it just goes to a white blank screen.We have contacted support about this, and after the usual back and forth, they seemed to have gone silent. I've begged for an update, but nothing.We have dozens of backlogged shipments that need to go. Has anyone else had this issue? We are getting very desperate.

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order. 

In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped list will show us that we have 23 single-line orders for item ABC, 34 single-line orders for item XYZ, 3 single-line orders for item JKL, etc. It would be really helpful to be able to sort that screen by the number of orders in each grouping, especially on days when we have 2000+ orders awaiting shipment. If we could sort from largest group to smallest group, we could then easily create order batches for the larger groups and issue pick lists that will cover dozens of orders in one location visit (or let us know we have more than a case quantity and we should go ahead an pull at least a full case from backstock so as not to deplete the primary pick bin).This would increase picking efficiency by an order of magnitude, allowing us to mak

Please plan to integrate Amazon.SE (Sweden) asap...

In my account it says I have money. If i'll cancel my subscription will the funds come back to my credit card?

I am sure I am not the only one that has ShipStation Connect installed on a regular workstation. It is annoying that you cannot minimize it. I would love to see a way to minimize it into the Taskbar next to the date/time or at least just be able to minimize it.

Is there a project in place to provide French translations for packing slips when French customers place orders?

HiWhen we do a cancelation, we don t have any count of orders on the popup of confirmationAn employee can select one order > Other actions > Cancelbut he can also by mistake click on the case "all page" > other actions > cancelYou need to add the order count in the cancel popSee the popup attached. I can select 500 orders and click on cancel. Shipstation is giving me the same message  for 1 or 500 ( the message is identical, except you add a S to shipment.)==========================My employee selected on friday 400 orders.  I lost close to 21k$ on this because of our partners cancelled the orders right away. So yes the employee did a major issue but again we should have the count on this popup. Thanks      

If UPS goes on strike, will Shipstation waive the additional subscription fees for connecting FEDEX carrier services during the strike duration?We can't very well ship with UPS when they are on strike because it is a dumpster fire. I lived through a UPS strike in the 90s...Please advise how Shipstation anticipates assisting us should this horrible event happen?Thank you! 

I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I cannot see SurePost or Mail Innovations. I have access to them when I select the services on the order screen, but not in the rate browser. How do I get these services added to my rate browser?Thank you,Joshua Lyles

We have a new client that is using CommonSku for their order processing; is anyone successful with adding a commonsku account to their shipstation for order downloads?