Discussions

anyone having an issue Updating Amazon.com orders? 

Support has been ignoring us for over 1 month. I hope they see this and reply to our ticket.

Anyone else having issues with their SKU name overrides in shipstation? A couple months ago it worked 100% of the time but now its only working randomly. Reprocessing automation rules does not work either. I haven't changed any settings or anything. I reached out to customer support and my ticket has been open for over a month now.

On June 10th (11 days ago) I reported that my eBay account orders weren't being imported. Since then, other than automated or presetted messages promising an answer, nothing has been done. One support associate after the other, one escalation after the other, one supervisor after the other, and nothing. In the past, SS support representatives were able to solve stuff like this in minutes an via chat but now, they are absolutely incompetent to solve an issue with the supposedly main feature of this app, which is IMPORTING orders. The only case number I have is "3613900 escalation submitted", and 20 diiferent emails with no solution at all. 

I use klaviyo to set up my flows on my shopify store, & since the main product i sell requires me to send an email when the customer receives the item letting them know what to expect and steps moving forward, so Shipstation does have a delivery email template, but its for all items, aside from the fact that there is no design to itI want to set up the flow in klaviyo but the shipstation integration doesnt have delivery metrics, so now im stuckThen i decided to use aftership since i noticed that they Have the delivery metrics when intagrated to klaviyoBetter email design templatesProblem is they want me to pay an insane monthly fee, and klaviyo confirmed the only way to get the delivery metrics is to pay...Any Ideas?

Hello,Does anyone know how to get Prepaid Option on UPS label?  Shipstation only offers 3rd party billing which shows up on the UPS label.We use Supplier account and they require Prepaid Option - P/P on UPS label. 

I currently need to filter out/mark the shipped orders within a batch. I ship alot of products but some within my daily batch dont make it to end of day. I need to filter them out and remove them so I can complete my paperwork. I need to keep all my orders for the day in 1 batch so can keep track of what is actually shipping out that day. 

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in several places.  We contacted support, first by chat, and spent 20 mins trying to explain to them what the issue was. Despite an ardent amount of support for our claim, support simply told us that the issue was with our host and refused to accept that the emails originate from Shipstation and may be a Shipstation issue...I asked for a supervisor, something I have never had to do at SS because support is usually top notch (best in the business), was told they would call me back...it's been almost 24 hours now.  I emails support with the documentation, and someone finally answered my call...yes I was on hold the whole time I was in chat...they answered and said "what are you looking for from me"...idk...acknowledge the issue a

Hi, I am asking that is be possible to get a setting to prioritize which user on the accounts printer/ scale is being used. At this point we are taking a lot of time of we have to refresh or if something is not working having tom find our user name, scrolling down to actually find ours or seeing it is offline and having to resign in to shipstation. It would be great to have this feature in order to able to start shipping faster as well as actually see if it says our scale or printer is offline. This would really help with the efficiency in which shipstaion works as well since the user who is signed in to the account will always be prioritized.

 Hello ,I am trying how to find out how to download import/export some data from shipstation.On the Standalone Product Details pageunder attributes, there is a field that says "description"we use that field for our item bin locationI want to find a way to download a list of all our products, and this description field.I would love to be able to import it as well once i can update them in Excel

I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print labels within individual orders where the "generating labels" popup will come up but nothing will populate to print. When I refresh the page, the order will be marked as shipped and I'll have to print the label again. This is becoming a very regular issue and is inhibiting my ability to process orders. Today, the entire site isn't loading which also happened last week. I had to log out for over an hour before it would come back up normally. I have cleared by cache/cookies but no improvement. Is anyone else having this problem? It's hard to get tech support for issues like this because it doesn't happen constantly and is difficult to demonstrate for IT.

Haven't done the eBay migration yet. Wanted to ask other users about something. The migration guide says that "calculated dimensions for single item orders" are not imported. Does this mean that for all orders of a single qty / item, ShipStation will no longer import the dimensions from the eBay listing, and the dimensions will be blank unless we re-input & save the dimensions into the ShipStation Product Details for every single item? If so, I will continue to avoid the migration. That is a huge setback which, for us, automation rules / custom package types will NOT help with. To reiterate, such work-arounds are not useful, and therefore not relevant, for my company.So I am only interested in confirming whether or not orders (of a single item, which majority of our orders are) will be importing with the dimensions fields being blank. Thanks!

It would be great if the weight could be automatically adjusted when we combine/split orders. 

I would like to leave a feedback. When splitting the order, it won't show the calculated paid total on the screen of the partial order which is kind of annoying. For example, if we have a larger order that we need to split, I have to sit and calculate manually what's the total for that partial order to enter the correct amount for the insurance. It wasn't the case in the previous layout of the ShipStation, or am I missing something? Thanks

We are using V3 and have a Fairbanks scale connected to ship station. Usually, the weights import into ship station correctly, but many times a day, they start importing the wrong weight. It's like the decimal place moves 1 digit over. For example, a 5 lb 2 oz package, will import as 52 lbs. To fix it, we have to reset the scale. It imports correctly for a little while, but after some time it will suddenly changes the decimal point again. We've been unable to identify anything that might be triggering the issue. Anyone else experiencing this? Anyone know of a fix? 

It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping rate to be higher than it should be. Ex. we use poly mailers, but etsy is importing that a koozie has a package size of 4 x 4 x 1 --> this is creating large shipping overages. I attempted to create a rule to set package dimensions at 0 x 0 x 0 since stamps.com doesn't require them, but i can't save the rule because my values are 0. Has anyone identified a workaround for this? 

after login, shipstation page keeps refreshing itself without landing to order pages nor any pages, anyone have similar issue?

Being able to select different shipping cutoff times for different shipping carriers will make life easier for shippers and carriers. Most all companies use more than one carrier to ship packages. Our company, and many others like us, utilizes pickups with all of the major carriers. Having the ability to set a shipping cutoff time that fits best with each carrier will allow for better record keeping and preparation from me and my company. It would also ensure that carriers are getting accurate information that doesn't warrant extra work for them (like scanning in hundreds of packages with wrong ship dates on them). The simple feature would eliminate the tedious need to manually change shipping dates when shipping packages and the frustration that comes along with trying to coordinate pickup times with different carriers. By simply being able to select different shipping cutoff times, I can keep my team and the carriers, that take care of our precious cargo, happy.

I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and the customer service is also having trouble. Has anyone ever had this happen to them before??? Any help would be greatly appreciated. 

Using the example from the website. Make a call for "fedex" or "ups" to get rates. The POST request with valid authorization and payload returns internal ShipStation error data. All my GET requests work fine where I get my lists of carriers on the account etc. Only a POST to get rates on a shipment fail. What is the secret sauce to debugging this with ShipStation. The error returned has no information of much use.   {"Message"=>"An error has occurred.", "ExceptionMessage"=>"One or more providers reported an error", "ExceptionType"=>"SS.Core.Utilities.Rates.Exceptions.RateException", "StackTrace"=> " at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable`1 carrierId, Nullable`1 providerId, Nullable`1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable`1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable`1 package, Nullable`1 l, Nullable`1 w, Nullable`1 h, UnitOfMeasureDimension dimensionUnitOfMeasure, Confirmat

Hey!Wanted a possible way where when one of my staff completes/fulfilled an order on shipstation on their account, shipstation can send information to Shopify where it will show who shipped the order. Similarly as to when on shipstation an order is fulfilled, shipstation will automate to shopify to mark the order as fulfilled as well as send out a confirmation email to the customer plus archiving the order. This is all timelined onto Shopify which is what I'd like for who completed the order as well.Oz Nails

if you go thru walmart buyshipping program, you will have the same production as amazon buy shipping. If a customer report did not receive package, you are protected from charge back. 

I used GetRate from the API to get rate from ShipStation UPSCarrier code: ups_walletedUnder ups ground packageGot 10 dollars from api, but only 7.19 on the website.  I’m not sure what is the difference.   I check everything anyone have the same problem?ps. All the other service like 3 day delivery, 2nd day and next day.  I got the same rate from API and website. Only the grounds are different

When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route package protection) with our orders.

We are enabled through FedEx to use their new FedEx® International Ground One Rate for simple and affordable shipping from the US to Canada but ShipStation does not support it.  Is this on a priority to-do list?