Discussions

I'm a shipper in the U.S. looking to use Fedex International Connect Plus to send three packages to the United Kingdom. I can't currently ship more than one package with this service option on ShipStation's UI, but multi package shipments are permitted for this service inside Fedex Ship Manager. It would be very helpful to be able to do this on Ship Manager because I'll be regularly using the service.

Hi, we are a company in Canada with a 3PL in USA. We can't connect a USPS account because it is 2 different countries? This should be a feature, since we can add multiple locations.Please help!

Hello!I currently have a Shipstation account that I use for my main business.  I have two additional businesses that ship as well.  Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single log in?Example:Login Joe ShmoCompany 1 balance $50Company 2 balance $25Company 3 balance $50Thank you!

Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of different types of boxes so that when I use one, I have a track of how many boxes I have left. Is that possible?  

When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the data shipstation should import for the product SKU. Are there any work arounds for this?

I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards of 50%. Hard to believe my first package was only $9 compared to the $22 it would have cost using my own account. I triple-checked my data input, thinking I must have made a mistake, but it kept showing only $9.  Then, my second package that would have cost $30 to ship across the country was only $16.82, including an additional $300 worth of insurance. Now I'm just annoyed I waited this long to try it.ScottScott's Sweaters

Undeniably, Australia Post holds a monopoly in Australia. It's quite perplexing why we are being charged more for a service of lower quality. No other carrier come close in term of delivery reach, reliability and prices.It would make sense if you established rates with Australia Post and then imposed charges on us only if we opted to use our own accounts.

Hi all, We're trying to print Fedex shipping labels for Zoro via Shipstation. They have certain requirements which I have no idea how to implement.For instance, how do I get Line2 = C/O Zoro onto the label? I need this to work only when working with Fedex/Zoro. We use Fedex for other shipments as well, so we don't want this hard-coded. Is there anyone who had to go through this sort of exercise, can you please chime in and add some guidance? Thanks!Mendy 

Long story, but my shipping times have gone way up with Global Post and after they recently put the wrong label on my shipment at the California hub, I am officially done with Global Post. I was told on here that I could get Global Post turned off. Easier said than done.I am stuck in customer service hell with ShipStation. I asked them to remove Global Post from my account and they told me that it was already off. It is not. I sent them pics of the GP labels that continue to be generated for USPS international shipments. They then sent me a video link that was supposed to offer "guidance on  how to send up a Stamps Request to remove GAP." The video has no sound and is of an interface that I have ZERO familiarity with. The video shows a cursor moving around and filling in information and that's it. Again, I have no idea what this interface even is. It's not ShipStation. I told them that the link was not helpful and that they needed to help me deal with this issue. Now I just got a

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered.  i Have customers All over the USA and it is not possible to do it manually The other day it hits me when i have customer Complaint about 69 days after i shipped the Goods, He sent me a message " Hi i did not received my shipment"At this point i understand i have an issue,because i can file a Claim with the USPS about it between 15-60 days only since it was shipped, So i want to be a head of my customers complains  and contact them, and to make sure to file a claim on Time This Data is already  in Ship-station,  Can We make an alert for this?What do you Think?  

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack.  Right now we have to print the packing slips and then scan each.  It would be great if you could batch the orders and start scanning and picking right from your mobile then printing.

Greetings,  We have a customer that requires that we use their UPS account for all packages to them.  Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements.  We have a ShipStation UPS account that we use for all other customer because the rates are great and we would gladly use it for all our UPS shipping if it supported 3rd party billing.  Are there any plans to add 3rd party billing to your UPS account or provide exceptions to the private account for 3rd billing, so we aren't stuck have to a fee for a private account?  Regards,Mark

Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) and package type change to unknown? shipping class was also first class but now unknown also? Can anyone tell me how to reach customer service or speak to someone please? i'm so confused on why this happened?

Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing Bulk Package Labels there is NO facility to either put the labels in either their alphabetical order by customers name or in order of their destination!Can someone help??

I currently use a 3rd party FedEx service for my shipments in ShipStation, Periship. We keep having charges to an old FedEx account for various thing, i.e. address changes and returns. May I remove that old FedEx account from my carrier list and still have my 3rd party functional? All shipping charges are to be billed through my Periship account and not the old FedEx one. Any help is much appreciated, thank you!

We are currently on channeladvisor and are desperately looking for an alternative.  Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg.  Shipstation works fine with integration for us to Canada Post & UPS.  I noticed shipstation integrates directly with shopify, BestBuy Canada, WalMart Canada, NewEgg, Canada Post, and UPS Canada.  But is there a shipstation module to manage our products+inventory without using channeladvisor?

big mistake by shipstation, lots of cancelations coming 

Dear ShipStation Personnel,I wanted to thank you for writing such a wonderful order management software package. It provided our company with exactly what we needed to ramp up over the past 6 months. It is an excellent tool, and you deserve congratulations and thanks for that.It is honestly with a heavy heart that I have decided to part ways with ShipStation. But as with every other company that has been blessed with an explosion in revenue, greed spoils the honeymoon. I assume your customer base is big enough where my departure will not be noticed, but I have a feeling that one of your competitors is about to have a boon. I can only hope that they will be happy with the revenue provided by the new customers and not find sly, slimy ways to extract more blood from those that prop it up.Farewell,Eric SimonNext Day Treasures

We have 10 users on our account. But I want to know for say April, which users created which order in ShipstationUnfortunately, support team says this info for some reason NOT included in Order Report. From Riaaz G:Kindly be advised that we do not have a report that shows which orders were created by which users. The only option we have is viewing the user's activity under user management, however, that is not in a report

Original post by user Katrina Santos   We would like to sell product "bundles" in Shopify. Each bundle would have its own SKU, with the quantities + SKUs of the bundled items included as line item properties.   Currently, when the order gets into ShipStation, the bundle appears as one Item with the line item properties below, as expected.   The problem is that we need some of these items to be sent from different warehouses. Because the bundle is a single SKU and the items contained within are basically just text, I don't see a way to do this apart from manually creating new orders whenever a bundle order comes in.   Is there any script I could write for this, or maybe some middleware we could use? The bundle MUST have its own SKU in Shopify, since that's the only way we can allow coupon codes with a bundle purchase (Shopify doesn't allow multiple discounts per order, so applying a discount based on the item combination prevents a coupon from being used at the same

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software provider are there any plans to make inventory sync across platforms ???????? 

We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information? 

We currently use ups worldship and fedex ship manager for dangerous goods/hazmat shipping. currently shipstation only offers DG/hazmat integrations w/ DHL. the sole reason we were looking at shipstation solution was due to the integration with our ERP system (datacor) and pulling of DG/Hazmat shipping information for accuracy. we will look at shipstation down the road if this is ever implemented for these carriers.

Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if someone orders multiple products, the box sizes change. For example, Product A will ship by itself with Box A and Product B will ship by itself in Box B. However, if both Product A and Product B are purchased together, I need it to ship in Box C. We almost exclusively use custom box sizes.In ShipWorks, I was able to do this, because it remembered previous shipments based on the SKU's in the order. I have contacted ShipStation support and they barely understood what I was trying to achieve and ended up getting back to me after discussing with their team saying this was not possible. Has anyone figured out a way to achieve this? This seems like a pretty standard feature a shipping software should be able to achieve as people like to order

Noticing that Shipstation Sales Totals on the reports, both App and Website Reports, are not Accurate for ebay.  If you have a promotion for selling multiple items and give a discount, Shipstation is using the Amount before the Discount as part of your reports for Sales Totals, and not the Amount Actually Paid.