Discussions

Last Version Posted: December 14, 2020 These are the Terms of Service for the ShipStation Community (“Community”). The Community is owned and operated by Auctane LLC d/b/a ShipStation and its affiliates (collectively, “ShipStation”, “we”, “us” or “our”). By using the Community, you agree to these Community Terms of Service, our Community Guidelines and our Privacy Policy (collectively, “Terms”). The Terms constitute a legally binding agreement between you and ShipStation. Use of the Community indicates your acceptance of the Terms. If you do not accept the Terms, do not use the Community. Purpose The Community is a peer-to-peer communication channel for ShipStation users. The purpose of the Community is to allow users to share information about ShipStation products and services, including best practices and tips, so all users can benefit from this collective knowledge and experience. The Community is designed for participation by ShipStation merchants, partners, employees, and other us

Community Guidelines  Last Version Posted: May 19, 2021 We've created the ShipStation Community (“Community”) for you to engage with other ShipStation users, find answers to your how-to and best-practices questions, get tips, and always be learning to keep up with (or get ahead of) the e-commerce and logistics curves. Before participating in these forums, please review these Community Guidelines and our Community Terms of Service. The primary purpose of this forum is for users to interact with each other about ShipStation! However, members of the ShipStation Community Team do moderate the forum and will jump into a conversation if they can answer a question not answered by the community, offer helpful tips, or clear up confusion about a ShipStation feature or integration. If you have an issue that needs troubleshooting, we recommend you contact our support team directly. Our moderators will also create support tickets out of posts that appear to need troubleshooting assistance so you c

Our Pledge This Community was created to provide ShipStation users with a safe space to engage with each other about ShipStation’s products and services, to find solutions to complex shipping problems, and to share tips and tricks of the trade. In pursuit of these goals, the ShipStation Community Team pledges to do our part to maintain a productive community space that is welcoming to all regardless of age, race, ethnicity, gender, identity, and level of experience.  Our Code of Conduct Adhering to standards of behavior will create a positive community environment. We’ve included a list of standards to follow as well as some examples of unacceptable behavior. Use these examples in conjunction with the guidelines above to be a successful and inclusive member of the Community.  Standards to follow: Be kind and welcoming to all members. Use welcoming and inclusive language. Respect gender pronouns where provided.  Stay professional and respect others’ experiences even when you may persona

How to Optimize Your Posts for More Responses The best posts are clear, friendly, and get to the point. They let others know exactly what you’re looking for and include just enough context to get everyone on the same page.One simple trick I love to use when posting online or asking for help is this:If someone else asked me this question, what follow-up questions would I have? What information would I need to help them?Once you think through that, try to include those details right in your post. This puts you in your readers’ shoes and often leads to faster, more helpful responses—with fewer back-and-forth questions needed.This approach works just as well for other types of posts, too! If you’re sharing feedback or making a recommendation, ask yourself:What would I naturally ask in a face-to-face conversation about this topic?Answering those questions upfront makes your post more engaging and useful.Be an Active Contributor Take a moment to browse other posts and jump in when you can. W

Information available from the Community is for informational purposes only and does not constitute legal, financial, or business advice by ShipStation. You should consult your own attorney or other experts before relying on any information available in the Community. Some of the information contained in the Community is provided by third party users. ShipStation is not responsible for such content, and does not approve, verify or otherwise endorse such information. All information in the Community is provided only as general information and may not be accurate, up to date, or correctly reflect the current state of the law or the policies of ShipStation or any third party providers. ShipStation expressly disclaims all liability in respect of any or all content in the Community. ShipStation retains the right, but not the responsibility, to edit or remove content for any reason, including a violation of our Community Guidelines and Community Terms of Service. ShipStation does not review

Welcome to the community!  We are so excited to have you here with us. This is the official welcome page for all of our new members. In order to properly welcome you and get to know you a little bit better, we would love for you to comment below and introduce yourself.  If you are having trouble deciding what to write you can just share the following:  Your Name. How long you have been using ShipStation. A fun or unique fact about yourself or your business. Looking forward to meeting you all.  -Cara: Your Friendly ShipStation Community Manager 

The order # - 112979024-1, is an order from Overstock/BBB. Ship Station imports the marketplace sku instead of supplier sku from Overstock. For every overstock orders, we're facing the same issue. Because of this, our 3PL finding it hard to process the orders. It's affecting our brand reputation and sales. This issue is being going on for more than 2 ½ months now. Please help us resolve this issue. 

I would like to see USPS shipping options, specifically regarding Restricted Delivery Signature Confirmation fixed in ShipStaion.When I select the Restricted Delivery option, the system currently prompts me to purchase $500 in USPS insurance. This is incorrect for two reasons:1. The order value is only $25, and the post office does not require $500 in insurance for this service.2. Even when I attempt to add $500 in insurance, the system rejects it because Parcel Guard is not recognized as USPS insurance.We will require this specific service for many orders starting January 1, 2026, due to a new California law. Hopefully you can fix this option one way or anther so we can continue using Shipstation to generate labels with USPS Restricted Delivery Signature Confirmation?

I would like to Export/Import Carrier Settings, or bulk edit from the product grid.

We have multiple ticket numbers open with ship station for various reasons.  When I have completed the request I have to wait for the ticket number that has been assigned and the email is received relatively fast. The problem I'm having is that the ticket notification that I receive has no information as to what order it pertains to. I then have to check the Ship Station support cases for that ticket number to know which order it belongs to. Since I've already provided our customer's name and order number it would be extremely helpful and time saving if your ticket number confirmation email included that information.Frank JanischAtlas Stationers  

In the customs declarations section of an order.There is an invoice field but it is blank.Please can you add automation to fill this field with the order number and allow a configuration setting to use field or not, and if used to use the order number which shipstation already knows about.There is another box for duty, should this be a £0 rather than a blank?ThanksFrank 

When using RESHIP function, it creates a new order that is getting into Insights Stats as a separate transaction with additional revenue - https://prnt.sc/VpY0YaejO7sQEven when you adjust Total Paid for the second shipment, it doesn't affect the Insights Stats!!! https://prnt.sc/yOFibwu69K72I'm using this feature to reship orders that were not delivered on time. I don't want to multiply the revenue calculation in the system. Please help. 

I have hundreds of multi box skus.  I have package sets, but I have to manually apply the package sets each time.1.It would be great to be able to automatically apply package sets.2. It would be great to be able to import package sets.   

In the custom listings we have just created, the customer selects the color products he wants and creates his order. when shipstation downloads this order, we only see the sku of the order, but we cannot see the colors chosen by the customer. is there an existing feature in this regard? if not, is it possible to develop it in the near future?

Hello valued ShipStation Community,I'd like to address a concern related to ShipStation's packing slip system when it comes to orders from Amazon. Unlike some other platforms such as Etsy, where we can readily see the customization details provided by customers, it appears that ShipStation's packing slips for Amazon orders lack this functionality. This has introduced an additional workload when fulfilling Amazon orders.In the context of our Etsy orders, we have the privilege of viewing customizations, including aspects like the T-shirt's image, color (e.g., "Black T-shirt"), size (e.g., "Adult Large"), and any unique custom text (e.g., "Happy Birthday"). However, when it comes to Amazon orders and generating packing slips through ShipStation, the packing slips only furnish basic shipping information, and there is no provision to display the custom messages submitted by our Amazon customers.I am aware that when we print packing slips directly from Amazon's site, all custom details are c

it has just been brought to our attention that if a customer uses a discount code to get discount off their items at checkout -shipstation does not apply the discount codes to the products on shipstation - therefore submitting the customs data at the full original price of the item - not the discounted price the customers paid - therefore creating the import duties and taxes information wrong/higher price then the customer actually paid - therefore causing customs to charge the customer import duties and taxes on the full price of the item and not the amount the actually paid. brought up to live chat and was told the only fix around this - is to manually go into each and every order and manually change the prices in shipstation so the customs information reflects. the whole reason to use shipstation is to bulk print to save time - this is awful that shipstation doesn't currently pull the right price information over and this is a joke of a fix. this needs updating within

When preparing a shipment in ShipStation, for first class mail, in order to update our channels and customers properly, we would like a placeholder value in the Tracking Number field (e.g., “NO TRACKING – FIRST CLASS LETTER,” “UNTRACKED MAIL,” or “N/A”).  Support advised there is a setting that allows sending non-trackable tracking numbers for domestic services such as USPS first class mail using envelopes. However, when you follow the instructions provided by support this service is not really available. Support then determined the functionality is not currently supported and suggested I request it in this space.

It blows my mind you dont offer a screen share funciton. This would save everyone time and headache. The solution of screen shots and screen recordings just adds so much time to the reolution process and i dont think is suitable for 2025 or 2026.But the Service i receved was excellent. great support and my issue was resolved. But could have taken half the time wiht screen share.Id imagine this isnt the first time i will submit this feedback. And based on some of the teams reaction to my screen share feedback i imagine they will also greatly appreciate the functionality.

Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used",  over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same weight, and one is being charged with additional charges (incorrect packaging used) , And the other is being credited the same charge?and nobody is able to provide a clear answer, i always receive an generic answer to dispute the charges with USPS, they are not able to support since the account belong to shipstation.I am disputing all these extra charges and requesting a refund for over 3000 USD in extra charges.i noticed a lack of knowledge and support from the Shipstation team. 

I got an order from a customer in Sweden. The products weigh around 4 pounds and have a declared value of around 180 USD. The box itself is about 8in x 6in by 12 in. Somehow UPS Worldwide Saver shipping costs came out to 255 dollars. what is going on here? Is this a glitch? I checked everything and I dont see any reason it should be this expensive. The weight, the declared value and everything else is normal. This is 3 times as expensive as USPS expedited shipping (which is already obscenely expensive). 

Hi ShipStation team,We use Scan to Ship heavily and it’s been excellent at reducing errors during fulfilment. One area where efficiency drops, however, is when we need to leave the Scan to Ship page to check additional information.Two feature requests that would significantly improve workflow:1) Add access to the Rate Browser within Scan to ShipWhen reviewing alternative shipping services, we currently have to manually switch between services or leave Scan to Ship entirely and go back to the Orders tab to browse rates.Providing a link to the Rate Browser (or an embedded rate view) within Scan to Ship would eliminate this back-and-forth and keep the scanning workflow uninterrupted.2) Link the order number to the order recordIf we need to quickly check order details (payment amount, date, custom fields, etc.), we currently have to copy the order number, navigate to Orders, and search manually.Making the order number clickable (to open the order page or a modal), or at least placing it in

Hi,It would be awesome to be able to set a product's Shipping>Warehouse Location setting when applying a product preset group. Additionally, it would be nice to be able to select a Rate Shopper as the default shipping service for a preset group. Most of the settings on that tab are already part of a preset group, so I would think it should be easy enough. Let me know if you have any questions.

Issue that occurs is Shopify store fails to update orders into Shipstation. Solution manually updating shiptation to fix order imports. 1. If the simple act of me pressing one buttuon to refresh the order importing, why can't shipstation run this same refresh daily in the background? If I have 3 users shipping orders, it shouldn't be there responsiblity to check the order importing. 2. Give more details as to why the error occured in the first place. I asked support and they can't see previous errors on an account. 

Mirror the automation functionality that currently exists for 'Charge Shipping to Third Party' but for 'Recipient' instead of Third Party.This represents about 40% of our orders so it's currently a pretty substantial lift.Best,Darren

Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account.  There is 5% service fee charged by carrier like UPS with 3rd party billing. Our customer complained. Hope ShipStation team can add that option on ASAP.