Discussions

Is there a way to import Product Service orders from Square Space? I have influencers that need to enter their shipping information but if I create a physical product, then they will be charged a shipping fee. My current remedy  to this is to create a Product Service for them priced at $0 so when they check out, they would not incur any shipping cost, but i've realized that shipstation currently cannot import Product Services from Square Space. Any workaround for this?

We are using Netsuite and have a middleware called Pipe17 that connects all of our sales channels and data mappings onto Netsuite. Pipe17 is the middleware that also ensures that all of the records that automatically get created in Netsuite are accurate and in-line. We have opted out of using the direct Shipstation <> Netsuite connector that Shipstation has available; simply because we would like to keep only 1 middleware to reduce system complexity and to also ensure that our recordkeeping in Netsuite stays consistent and accurate with what our accounting team requires. The thing is, with Pipe17's current state, they are unable to pull inventory BIN data from our Netsuite WMS into any of the Shipstation orders or their associated line items. This can get quite annoying because we have to manually look up which bins each of the line items is located in every time we have to pick/pack an order from our warehouse. Has anyone on here had any luck (or know of

any body have a sears Packing Slips templet i can copy  to ship station had  no luck on sears to findPacking Slips templet little confusing for me  i dont know html to make one 

How do I ship Fedex for Saturday delivery?

So, we often have returns that we process for our customers. We then will restore the order to then create a new shipment for the order so it is awaiting shipment. We are, however, not able to split the products into a new shipment. This only creates an additional shipment with no products in the manifest of the order.Does anyone else have this issue? Is there a workaround? 

Mac Mini running Mojave 10.14.6 SC used to work just fine on this machine, then the old Rollo printer broke and was replaced with a Godex. Could not get it to show on SC. So I uninstalled SC per this page: https://help.shipstation.com/hc/en-us/articles/360025853192-Printers-Not-Showing-Up#UUID-25399f16-14a4-4b2b-d4b2-a40a512e542f Now my issue is SC will not reinstall properly, it's like it's not even there in SS. When I installed it installed, but I am unable to launch it. Nothing at all happens when I try to open it aside from it running in the background. It doesn't appear within SS at all, the screen looks exactly as it did before. How do I get SC to register with my computer?

Hi there!We've been using SS for about 3 years, but are still struggling to find a plugin that will automatically send the tracking details to the customer?What plugins can people recommend that work with Amazon FBA tracking?Many thanks! 

 did any just get few mins ago mailing rate pop up i accidentally click out before finishing reading it

Hey guys, We integrated inventory tracking app Finale to pull sales from Shipstation and push the stock change to Shopify. But we noticed local pick up orders quantity to ship is being changed to 0. And we get notice in Shipstation "The selling channel made adjustments to this order. We've updated the order to match."  Shopify advised that nothing wrong in it as there is no quantity to ship because these are local pick up. We really need it to keep the quantity to what was ordered not to what needs to be shipped. Does anyone have that issue or was able to find a workaround? 

Greetings I am a service provider and have an API team, but really need to learn this myself. I have gotten far enough in postman to make a get request for all orders, and an individual order. But struggling to learn. Any suggestions how to learn this? One thing I am not understanding in the docs is the part referencing "HTTP/1.1" What does that mean?

We recently had an issue where 4 orders were combined instead of the intended 3 orders. The combined order was "marked as shipped" and a customer provided tracking # was added. Later, I realized that 1 of the orders needed to be removed and shipped elsewhere. Unfortunately, the order was not put back into the "open orders" tab as would be expected. The tracking number was voided but the order which was removed was still "marked as shipped" and was not discovered until a week later. Although an unusual case for sure, I hope that is fixed since its reasonable for users to assume that the order would be added back into open orders instead of closing it.

This seems like it would be such an easy feature to implement. If I want to add something to a Custom Field in bulk to a lot of orders, there is no easy way to do it. I would LOVE to just import a CSV with the internal OrderID and the text I want and do a partial update. Why isn't this possible?

Newbie here. On the Orders page, there is what I assume is the default tab called "All" which displays all orders. How do I create additional tabs next to "All" and use them to separate orders into helpful tabs? I understand there is a Batches option and a Group By option, but both of these seem clunky unless they can be put into a tab of their own, which I can't see how to do. Can someone show me how to create tabs and place orders into these tabs? Thanks! 

Is anyone else using PrintReach Printer's Plan for order integration? We are sending our shipping rate back to Printer's Plan and our shipping config file is set to mark up the shipping cost but it doesn't and just sends the actual rate.

Hello,Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?Thanks

Original post by user Adam Weis   Shopify supports an industry-standard phone number format, E.164. Examples of E.164 valid numbers: 6135551212+16135551212(613)555-1212+1 613-555-1212   The problem we have is ShipStation does not like +1 in the numbers and fails when importing it.  We use Shopify Plus, so we can update the checkout code, but have a variety of accelerated payment options in use which would sidestep and checkout changes.   Has anyone run into this before and found a workable solution? 

So we have been using the UPS Express Mini Box (8 x 6 x 3") for at least 6 months now.  It turns out to be a really convenient size for small parts that need to be shipped by air/international and is often less expensive than the UPS Express Small Box (13 x 11 x 2").  ShipStation does not have the Express Mini Box available on the list of UPS boxes.  We have to manually input the size which slows us down.  Is there something I am missing, or is this on a list of ShipStation updates yet to be implemented? 

Hi everyone,I'm new user for ShipStation, we received a exception sometimes with Deserialize json object probably any record broken at production. I running in my dev test with the same configs files and I don't receive any exception after run to many times (frustrating). I need to learn more about ShipStation but the documentation is not very clear, SS have versioning? example we have one GET method: shipments?batchId=XXXX and batchId not existing into the documentation and where are the documentation about Dev-Environment tests area? I need to play with SS in Dev-mode!Thanks.Regards.

I've submitted three support tickets in the past two days.Two of which were instantaneously set as "Solved" the moment the e-mail arrived!!I then had to open a subsequent "follow-up" ticket to the original.This is incredibly worrisome and discouraging.I'd encourage everyone to look at their open cases online to make sure you're not waiting patiently only to discover your ticket has been closed!!Regards,-Eric

Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??

Starting today, when printing to 4x6 Shipping labels (with no changes to our configuration or drivers) labels are now starting 1in down the label and pushing over to a second label. We are also experiencing an issue where it will print an inch down the label and then continue to push additional blank labels out.  - Dymo 4XL - Both Safari and Chrome (Mac Print Wizard) - Occurring in multiple locations and multiple OS versions Was there a change in how labels are printed or configured?  Is this happening to anyone else? 

Original post by user Office ITS   I'm new - but why can't I see USPS Cubic Priority Mail rates or select Cubic Priority in my Stamps.com rate calculator?

Hi,Is there any way to just 'undo' an import via CSV?

Seems ridiculous to me that Shipstation can't charge for import duties upfront on Shopify and display that exact price in real time to the customer. Easyship can.  Only reason I'm not using Easyship is because their UI is garbage, but will continue to find a service that offers this but is as streamlined as Shipstation. 

Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue? I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:but since this is affecting other users as well, it should be fixed as soon as possible no worries at all !It would be more than helpful to be informed. ShipStation should be able to handle a mass email informing all users of an issue.