Discussions

I have yet to get help for this error.  After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my file   

Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort by product type Any ideas or input would be very appreciated. We are willing to pay for programming help to make this happen.  

Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size.  If I unmerge the cells it wrecks the report. It would be nice to also generate this report by store.

Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith  123 Main Street  Seattle, WA 98207 Why the empty spaces? That's where the Company Name and Address Line 2 fields would normally print. If they are empty, then the address block has blank lines which looks horrible.  This type of formatting (suppress blank lines) is easy to implement. 

According to my experience with three different printer brands; Brother, Dymo, and Munbyn. We must say that Munbyn 4x6 thermal labels are very durable and reasonable from all perspectives.

Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc for all our shipments after the orders are imported. We send a lot of orders to Canada and this would eliminate a lot of manual work for us. If this feature doesn't exist we'd like to request it! Thanks!

Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are picking and packing the right items. Any suggestions?! Thanks in advance! Olivia

I  would suggest to have phone number on Walmart integration, whatever Ebay or AMZ the order both have the phone number showing on the shistation and it is very important to prepare a shipment.However, walmart order integration does't support this feature.Please try a way to have phone number showing on the shipstation. 

Anyone else?  using shipstation connect: When i tap shipping label, a packing slip prints and when i tap packing slip a shipping label prints.   

I am running into an issue with Scan to verify and print.  The scan process works fine.  After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight and give me a rate.  I have all of my shipping mapped properly.  It does show the package weight imported from the ecommerce site, but that is not always correct.  I have tried chrome and Firefox with the same results.   Any insight?   

We have been using SuncWithConnex for the past year with some success. In October there was some changes with their service that made it worthless. Instead of automatically sending orders, we now have to keep a special tab open in our browser and manually resync with their service every 3 days. And they charge $2400 a year for this? We need invoices generated in Quickbooks Online sent automatically to Shipstation for fulfillment. Has anyone had success with doing this outside of Connex? 

Hello first timer here. Uber frustrated.  I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over.  I go in to update my orders and they are not all importing and I have the "An error occured attempting to update orders" message.  I get 2 versions, see below.  I have tried reconnecting the store, sometimes that works.  I have had to delete the store and add it again as a new connection and that works sometimes.  But the next time I come on I have the same error messages again and have to do it all over. I am wasting so must time I am ready to move on to another shipping solution. I have updated my browser.  I have tried Chrome, Edge and IE.  I have updated the browsers to make sure they are current. I have gone through all the help articles. I would love to contact Shipstation help but I am either too tired or too frustrated to figure out how to d

How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible! 

I had a developed did this coding for me to print some orders in customized packing slip . The coding is done, and it's able to print the single lable without issue.However when select multi orders to print together, it does not display correct. Can someone please assist?Thank you Multi Label display like this. All information seems stack on the last page.  Print single label display correct.

Anyone having issues with shipstation connect? Been down for us for about 30-45 minutes now

Hi allI'm new to Shipstation and while testing it with a trial order I have noticed an issue that I am not sure how to deal with. In the checkout page the only option available is 'pickup' I'm thinking this may be because I have no courier or rates set up in the Shopify backend (Settings> Shipping and Delivery). I will be using my own carrier (Royal Mail) in the UK do I just set up my rates in Shopify as I would before using Shipstation? Hope this makes sense? Thanks.

We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, etc... so much that we are now considering other shipping solutions. Does anyone else constantly have issues? Fixing 3 or 4 work stations everyday is expensive for our IT guy to diagnose. Even if we wanted to rename a workstation or change log-in details, it seems to break peripherals in shipstation connect... What's the solution here... Shipstation needs to set an expectation of these things, Im sure that shipstation has outages here and there, and NOTHING is ever posted or sent out warning of this. Leaving our IT guy self diagnosing before calling, if we would have know there was an outages, it probably would have saved a big bit of time...

We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...

I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be done? I am trying to do this via Power Automate or Zapier.

Hello,I would like to simply retrieve some aggregated order data, things like counts by status etc.  Is this possible to do without retreiving all of the order data?  This data appears at the end of the order queries, but we dont want all the accompanying individual order data.  It seems like a waste to get it all when we only want the counts. We're using the query...https://ssapi.shipstation.com/orders?orderStatus=awaiting_shipment....and just want the number outstanding. Looking through the API documentation this doesnt seem possible?  Has anyone come across a workaround? Thanks!

HiWe are a non-profit running a small Shopify store to sell products from a variety of sources for fundraising.We are going to be offering a number of items in our store, to be supplied by an online seller who already uses ShipStation to run his own ecommerce store.The integration of Shopify to our suppliers ShipStation looks remarkably painless but we are wondering if we can restrict the actual products that are downloaded to our new supplier. He does not want to receive details of all orders, only the orders for the products he supplies.We'd be very grateful for any advice on this if you were to have time please.Many thanks.Etta 

We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would fulfill the orders for drop-ship. This 3rd party wants access to Shipstation to run reports and look at orders, but we do not want them to be able to interact with data from any of our other selling channels. We're considering just starting a new Shipstation account to accommodate this, but that is not very convenient since we have our current Shipstation account connected to our ERP for stock management and pick/pack/ship activities.

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items.  I want to stop certain SKUs from importing. If i set then as inactive, will that stop them from importing? 

My shipstation Christmas wish list gets bigger and bigger everyday.  For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, shipping, and amount paid. Misleading our shippers/ accountant.3. Combining and splitting shipment breaks the ability for marketplace to adjust quantity. 

Unable to match my rates to the table rate provided by Shipstation