Discussions

When an adjustment occurs, I need to see the detail of the adjustment, i have to click one by one to see the detail, it is too time consuming, I need a report to download all adjustment with the amount, tracking and reason of the adjustment 

I have mentioned this multiple times to Support, however there is still no to fix. The Custom Shipping Presets Hotkeys feature does not work with Mac.. On the legacy version you could use control as the first key, but now with the new version you can only use command. This interferes with the OS and cannot be used. If they could change it to allow control or option as the first key then the custom hotkeys could be used again... This has massively slowed down my shipping efficiency.

We use the three most common carriers, UPS, Fedex, and USPS.  When manually marking an order as shipped,  in particular for drop ship orders, we only want those 3 carriers to appear rather than the long list of carriers in the selection box (the box in which the first carrier listed is 99minutos and the last one listed is Yodel collect plus C2C).  Going through the long list of carriers is an enormous time waster every single day when we only use a very small number of carriers on the list.  It also leaves considerable room for human error in selecting the wrong carrier. Please make life easier by adding the ability to select the carriers that you use to be displayed.

When configuring Product Bundles, each component can only be recognized by the main SKU of that component product; the product aliases are not visible to the bundle configuration.I understand this is the current intended design — bundles reference only the main SKU of each component. While that works during the initial setup, the problem arises later, when we need to switch the main SKU with one of its aliases. In those cases, all bundles that were previously configured with the old main SKU will silently lose that component, because the bundle does not recognize aliases.This creates a serious operational issue: incoming orders for that bundle will not pull the component product, leading to fulfillment errors that are very difficult to detect in advance.This scenario happens easily when we merge products and choose a new SKU to become the main SKU, while the original main SKU becomes an alias — something your interface currently allows without warning or any safeguarding.It would be ex

With the new windsor framework update going live, it would be great to add an automation rule so we can select the movement type without manually doing it each time. 

Hey Team, we love the Scan to Ship page.  It's reduced our order mistakes and customer service DRASTICALLY. Thank you for it.Here's a couple things that would make this page more useful to us:1) Fix the page spacing, especially at the top.It's helpful to be able to view the entire parcel information (shipping service, weight, dimensions, estimated transit, label cost) on one screen, without scrolling.  After the last UI update, a bunch of spacing got added so now we either have to scroll or zoom the page out to be able to view the label cost and transit estimate.  Closing up some of this spacing would be a great help.Here's how the screen looks at zoom 100%. Note we can't see the estimated transit time or label cost. Red areas show places where unnecessary space was recently added. Here's the page zoomed to 80%, so we can see the cost and transit estimate:If we could go back to being able to see everything from the weight down to the delivery time, without zooming o

A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account directly with no issue, but Shipstation will not let me add them as a carrier. Since then I have tried to contact Shipstation several times with no success. Last week was our big holiday shipping period. The majority of my orders were UPS. I sent several of them directly with UPS, and several via USPS. It has cost me a lot of extra money to do this. Is Shipstation support really this bad?

We are a pack house and fulfill many shipments for our outside clients. Our clients would like to be able to use actual shipping rates to display in their stores.We would like to be able to provide them an API key so they can acquire shipping rates via our account, but we don't want them to have access to everything.Could you please allow generating more than 2 API keys per account and also implement permission based API keys so we could provide a client an API key so they could acquire ONLY shipping rates?

When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to edit this 'Nickname' like we can for the BYO carriers?

 I really feel that after supporting ShipStation for over 10 years, like many others, it's time you offered a proper returns and exchanges system. Its now 2025! Give us better features! Customers often want to exchange, not refund, yet ShipStation doesn't support exchanges at all. This forces merchants to create workarounds, and ultimately, lose revenue due to friction in the return experience.Currently, we merchants have to cover the return postage for every situation. There’s no option to apply rules where, for example:If the customer selects “Purchased wrong product” or “Want to exchange”, they would cover the return postageIf it’s a product fault or issue, then we would cover the postagePlatforms like Starshipit already support:Exchange logic as part of the return processRule-based postage responsibility (merchant or customer, depending on reason)Branded HTML email templates triggered by return milestonesSeamless automation that improves experience for both sidesShipStati

Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in settings, and to turn it off. It was turned off, but when I refreshed the page, it was toggled on. So I turned it off, saved, and am still getting prompted when I try to print the label. The order is set to "Recipient pays Taxes" in the drop down, and DDP is NOT enabled in my settings; it is unchecked. Yet it isn't letting me print a label without agreeing to pay the taxes on behalf of the customer. They tell me to go ahead and check it, and just see if it applies the taxes to my cost. Really? I don't agree to pay taxes or use DDP, DDP is toggled off, so why am I being made to agree to the terms for something I don't use?The AI email I got asking about this said" By accepting the terms and selecting the DDP option, you agree to pay the

I'd like to see an option where a customer's address can be stored in an address book to use again the next time without having to manually enter it. I am aware this is currently done via CSV upload, but I would like to be able to store an address from within an order or customer profile.

I had been using an older subscription of SS for a while but had a to sign up for an additional one recently. The new version has updates that the old one does not and we have lost the email templates. No longer an option from the templates menu or from the store options. When I reached out to support chat, I was essentially told that it was updated to look better and when I expressed our displeasure with the new wording I was told "ShipStation updated the “Shipped” notification to say “Almost ready” to better reflect the customer’s perspective of when their package is actually on its way. I understand this can be frustrating for merchants who consider label creation as the shipping point." Why would you take away an option like that? And to not even make the change for everyone?? The ability to customize was a great tool to have and I can't be the only one to upset by this. Seems like that choice was made for this exact reason. 

Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in shipstation prior to printing the label. I have made the change and then chosen the option to Save the current configuration as default several times but it never takes. I also made sure in the product set up that the correct package was chosen. Despite all of this, the package type still comes up wrong every time. How do I get this fixed? 

Hello all,We are currently importing orders from eBay Amazon WooCommerce Walmart into ShipStation.For most orders, after they are imported into ShipStation, we have to add new SKUs inside ShipStation. For example a new order gets imported into ShipStation from eBay, and then we manually open the order in ShipStation and add a new additional SKU and then we process the order.In this case, ShipStation will no longer be able to update the eBay order with tracking number (Notify marketplace call fails) - so the only option is to manually enter the tracking numbers 1 by 1 in eBay.There are no issues with Amazon Walmart or Woocommerce as this action does not cause any issues for those channels.I spent alot of time with ShipStation Support Team and it was very difficult to get any help but we were finally told that this is a limitation and there are no solutions for eBay when a SKU is added to the order (marketplace will no longer be able to update with track #).Does anyone have any work

Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used",  over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same weight, and one is being charged with additional charges (incorrect packaging used) , And the other is being credited the same charge?and nobody is able to provide a clear answer, i always receive an generic answer to dispute the charges with USPS, they are not able to support since the account belong to shipstation.I am disputing all these extra charges and requesting a refund for over 3000 USD in extra charges.i noticed a lack of knowledge and support from the Shipstation team. 

I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely important to us and I have our ship team always cross reference details for where a chocolate is going but you know, things happen-- since I know other time and weather sensitive shippers out there probably operate, has anyone seen a 3rd party add-on, Firefox/safari plugin, tamper monkey script of some sort that can inline a weather query?We learned a long time ago how to ship skinny and keep our costs low but every reship eats in to that and while we don't have many, it doesn't take many to take a dip. Thanks for the thoughts!

When I try to purchase a UPS label I get a message that says my "UPS by Shipstation" account has insufficient funds.  There is more than enough money in my Shipstation account.  If I push "Continue" on the insufficient funds page (which would normally purchase the necessary funds to complete the order), it just sits there and does nothing.On my Carriers page, the UPS option is greyed out.  If I "Activate" it, nothing happens -- still gray.I have successfully purchased labels through USPS, so the funds are there and my account seems to be in good order, except for the UPS portion of it.Anyone have any idea what might be going on?Thank you for any replies

Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized! Go to settings > shipping > carriers > the little three dots beside "usps" > view reports > balances. IF you see adjustments or up-charges, you can email shipstation support and dispute them...which brings me to my current problem.I contacted shiptstation a full month ago disputing FIVE $13 charges. That is like $100 of my balance being tied up. They told me it could take up to 10 business days to hear back. Fine. With it being the holidays I didn't stress too hard. 3 weeks goes by and i hear nothing from shipstation, no refunds. I message again. Nothing. I message AGAIN and finally get an email that i am being helped by a different person and they are "submitting to billing". So, that didn't happen a month ago when i originally submitted the dispute or w

Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating that we are paying for return shipping. We do not want every return scenario to be our cost. Is there a way around this?

We started using Mobile Picking and are running into a few major hurdles that impact performance.  Overall, we like it, but below would improve the functionality considerably, especially for high volume periods.  There is no reporting or visibility to what tote/bin is assigned to which order.  Why does this matter?  If I am searching for an order that has been picked and is awaiting shipment, I have no idea what bin it is in.  If I am trying to get all orders out for a specific day, I can't find them and end up needing to repick them manually to make sure it is complete. Performance Reports for Pickers, How many units are they picking per hour?I need to be able to cancel the batch of an order in Picking or Picked status if it never makes it to packing.  We have seen this quite a bit (we are processing 5000 orders per day).  This would allow us to rebatch it to have it repicked for packing.If there is an exception, a missing item for an order

I would like to see order tags be able to be part of shipment reports. We have two seperate GL accounts depending on the shipping activity, and I would like to use tags to deliniate, but I can't get a shipment report (which I need for accounting) that contains them. I could do two reports and merge, but that is less than ideal.

Does Shipstation yet have the capability to print Canada Post Duty Pre Paid labels for shipments to the USA? I see that there is a place to enter my Zonos account information in my Canada Post account, but I can't find any documentation within Shipstation. Since there is no way for me to tell if Canada Post Label that is printed from an order contains the electronic DPP information, there is no way for me to test this. I have an article from Zonos that shows how to connect my zonos account to Canada Post within Shipstation. https://zonos.com/docs/postal/shipping-via-posts/zonos-and-canada-post/verified-accounts/connect-your-account-key , which I have done, but I need Shipstation to tell me if there is anything else I need to do, and if, by connecting my zonos account, the labels will be DPP?

Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to complete Plaid verification to remove the $25 spending limit. The problem is that Plaid is only offering SSN or ITIN as verification options — there is no option to verify using my EIN or business information.From what I understand, Plaid should only be required for bank account verification or for business accounts using ShipStation Balance. Since I’m using a business credit card and operating as an LLC, it seems like my account may be incorrectly classified as an Individual/Sole Proprietor, which is why it’s forcing SSN verification.Can someone from ShipStation please confirm:How do I get my account classification updated to Business/LLC so Plaid allows EIN verification instead of SSN?Alternatively, can ShipStation Balance be disabled so P

CS-Cart 4.6.3 was released October 31st, 2017 and they're now on 4.17.2 with Multi-Vendor versions now (like ETSY with multiple sellers).CS-Cart has dramatically grown since 2017 and many software owners are in need of a new  module that'll support the newer cs-cart versions to allow their vendors (aka sellers) to be able to connect their stores as well.  This is my issue too and would be greatly appreciated if you could make it work.  I'm running CS-Cart version 4.15.1 SP2 multivendor plus.Here is one of the CS-Cart threads of people looking for an updated integration solution.https://forum.cs-cart.com/t/shipstation-intergration/56960