Discussions

This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify checkout. I use the shipstation integration app for shopify to get the live rates so I'm charging the proper amount for shipping, but it puts these weirdly inaccurate shipping lengths on the order for some reason.Not only are they inaccurate for how long shipping actually takes, but they are confusing customers who think that means a package will arrive in 2 or 4 days from purchasing, not that it  takes 2 days once it ships.People are expecting amazon shipping from a 4 person company and no matter how many disclaimers I put people will miss them so I need to be able to get rid of it. 

I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what.  Has anyone else had this issue?

we are not able to login, none of the user, is shipstation down?

Shopify natively offers an option for their shipping that provides customers with an estimated delivery date when selecting options for shipping. This estimated delivery date can be offset with an additional day or days for processing time. This feature is valuable for the customer as they can get an idea when to expect their order and do see if expedited shipping options get them their order faster (i.e. Friday over Monday) whereas "x business days" can be hard to calculate or understand for the average customer. This feature is lost when integrating with ShipStation and receiving calculated rates. ShipStation sends over "x business days" to Shopify. It would be a great addition for the estimated delivery feature to be included with this integration package!

I have an order that was previously split and partially shipped.  So this order has one shipped shipment and one unshipped shipment.  I needed to add an item to the unshipped half.  I created a new order and then combined this new order with the unshipped shipment.  The result is that all of the items - the new order, the shipped shipment, and unshipped shipment, have been combined into one shipment that is marked as shipped. So, I've lost the record of which items were shipped and which ones were not, so now I need to try to recreate that. I just can't believe that ShipStation took a platform that worked so well and has rendered it so completely unusable.  How could you force us all onto V3 when it has so many problems?  This is a major issue that is going to lead to either missed shipments or double shipments and lots of extra manual work.

As the system is right now, we don't have a way to control the order that each user appears in the drop-down menus. Impact: In our company we have some users who are assigned to a lot of orders, and by an unlucky position she is the last one, every time we have to scroll the menu to the end. Suggestion: Give the user a way to give each user a position number, a text field to type a number and the menu is sorted by it or even a drag and drop list that we can position each user and the menu will respect the order we select.

Shipstation is no longer showing variations. We sell items on Ebay and Amazon that you have to choose the color or size. This info no longer shows up in shipstation. We have to go to Ebay and Amazon and bring the order up to see what color or size they ordered!!! Any one have this problem or know how to fix. This is a Shipstation killer for us. Any suggestions appreciated to fix or alternate shipping software that works. 

We've had some API sync issues lately, the most recent of which went two weeks before we noticed it. Is there a way to get an email or text when orders don't sync? I'd love to see that as a feature at some point. We have a lot of different people who work on fulfillment, and it's not always reasonable to expect that one of them will notice that something's wrong.

I have two unpaid orders that I had combined into a single shipment.  I clicked on one shipment and clicked 'Mark as Paid'.  This let me enter the amount that was paid for that one order.  However, this marked both orders as paid, the one I had opened and the other order in the shipment.  Since I was only marking one order as paid, and clearly entered the amount paid for just the single order, this should not result in both orders being marked as paid.

Is SS tech support on strike?  The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out.  There has been no response to our tech ticket that is now over 24 hours old.

When shipping on Shipstation's UPS account, I have not been able to get any refunds from shipstation when Overnight shipments don't show up on time. UPS guarantees their shipments to arrive next day, or refund your shipping.  Sometimes this shipping cost $100 to $300 even with Shipstations's discounts.  When it doesn't arrive on time, there is a form on UPS's page to submit a refund.  Its as simple as entering a tracking number when logged in to UPS.When you ship on Shipstation's UPS, there is no way to submit a refund through a form.  Originally support replied and said that the only way to get refunds was to reach out and open a ticket, but now they have stopped replying to that ticket. It's a problem as UPS only allows you submit refund requests within 14 days, and I am approaching that with no response from Shipstation support.   Have any other users been able to successfully be refunded for guaranteed service shipped on a UPS shipstation acc

I used to be able to search for an order using the browser search, but now it just sees the left hand panel and can't search the actual orders.This used to save me a ton of time instead of scrolling thru the page of orders or using the search function in Shipstation.

We use a Walz Scale that measures and weighs the package. The scale sends the weight in a format that uses two decimal places. The previous shipstation version would convert 3.50lbs to 3lbs 8oz. The new version handles 3.50 OK and also converts it to 3lbs 8oz, but if the scale sends 3.55lbs it can't handle it. It changes that to 35lbs 8oz. The old version would convert 3.55lbs correctly to 3lbs 9oz. We are now having to manually enter our weights. I wish they would fix this as we are now forced to use the newer version.   

So.... the QuickBooks Online integration (https://ship9.shipstation.com/settings/integrations/QuickbooksOnline) has been hit or miss for a few weeks now but today I tried to export orders and it just sits on the page with a spinning circle not even loading the form. Previously logging out and back in would fix it but not any more. Same result in different browsers as well. Anybody know what's going on? I'd email support but there are no links or email addresses anywhere on the site other than the sales contact form. I'm actively searching for alternatives but ShipStation appears to be the only one with a native QuickBooks integration (well, they were...). @Manager-Erin, @Moderator-Davis  : you around to provide a response to this?

When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system didn't have a problem with accepting my $140 for postage but now I'm constantly getting an error message. I need an answer immediately because I have a plane to catch in the next 6 hours. Yesterday, I called customer support before 7pm CST and I only got voicemail 

Now that we are forced updated to the new SS system, I have found quite the problem in my current workflow and wondering if anyone else has figured it out. I have shipped a customer an order and the product was damaged in shipping. Thats not the customer's fault so I have re-made the product and went to re-ship the order like normal. Now in the new update when you click "Create a New Shipment" it creates a secondary shipment attached to the order BUT it does not pull any existing information of the product needing to be packaged. It just says "This Shipment Has No Items". When you then print the new label, there is no SKU, description, price, NOTHING. And its just blank. How is my fulfillment team supposed to know what to grab off the shelf? In addition, since it has no items, my inventory is not getting tracked. I reached out to support team in which they state its a current limitation... Thats a pretty big limitation in which its a basic function of shipping. It wasn't

I have an order that is currently assigned to a batch.  I open the order and assign it to another batch.  I get a message that says "0 shipments are already in a different batch. Are you sure you want to move them to <batch name>?"  I click "Yes, move these shipments" but the shipment doesn't move - it remains in the original batch, and is not added to the new batch. 

I'm trying to create a personal internal tool for my dad to make it easier to manage his ShipStation orders using ShipStation API. Does anyone with experience using ShipStation API know what happens when using the split order function in the dashboard? Could this be replicated by using ShipStation API's create/update orders at endpoint POST /orders/createorders HTTP/1.1Currently, orders are linked through Amazon Marketplace Web Services, and the dashboard's split function automatically syncs and updates the order on both ShipStation and the Amazon store's end. Would using the API endpoint above also automatically sync orders with Amazon MWS, or would I have to also access Amazon MWS API to update that end separately? Any help or insight would be greatly appreciated!

Awaiting Payment StatusAbility to enter package information when viewing orders in the 'Awaiting Payment' status. The Order Detail screen is extremely limited now and doesn't allow creation of packages for the order. Customs Declarations for International OrdersPlease bring back the old version that had the Customs Declarations laid out under the products and listed row by row rather than top to bottom as it is now. The old version had rows and columns for quick/easy customs entry (I don't have an actual screenshot, but it was located just below the order items). The new layout has customs declarations listed in the right column and each product/item in the order needs the declaration to be filled out from top to bottom. This is entirely too tedioius, especially for shippers who send a lot of items overseas. Thankfully, we only have international orders a couple times per week. 

I just need to vent on how TERRIBLE the search engine is for batches. Am I the only person that needs to search batches? It literally is AWFUL. Pretty sure I recall it being better (like most things) with the previous build.  Most irritating is when you go and create a search with filters — if you click on ANYTHING, that search filter you created goes away and back to default. Terrible usability. By the NATURE of doing a search you will need to click on something. You look and if you don’t find you need to check another result. But it is now GONE. So you need to re-enter everything again. Not to mention check that other things may have also reverted back to default. They also keep you from option clicking to open a new window to preserve your search results.  Then SEVERAL times I have had a search reveal NO RESULTS. It will tell me there is no batch to report. Sure. From November to December 2021 I sent no batches out. What is the point of having an unusable an

This is not a problem of getting used to the new layout.There are serious issues here that are almost making it unusable.Why not let us continue using it while you sort out V3?!

Now I've discovered that ShipStation v3 will randomly sign me out and then reset ShipStation Connect settings. I just changed my printer back but now I can't get the scale to be recognized. The last time I had to restart my PC, looks like I'm back to this mess again. I'm wondering how many orders are being sent out by users with incorrect weights. 

When a customer informs us that they have a different address, we copy it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME when we paste a new address? Now we have to go back to the Marketplace and COPY THE CUSTOMER'S NAME AND COME BACK AND PASTE IT IN. Not only that, but when you click Paste US Address, it pastes in the CITY and STATE as the COMPANY NAME. This feature is UNUSABLE in its current state. Please fix this.

When purchasing a label through Shipstation for UPS ground, the return address lists the phone number and company name above the address. These are not present on the 'ship from' address, and I don't want the company name there, just my full name. How can I remove them?

I left V3 over a year ago as V3 does not include any flat rate service pricing or regional A or B when pressing the calculator icon Now I have to add 15 plus clicks per order and select each flat rate individually to see what rate A or B are at for a particular order  WHY was this feature removed in V3 when it worked great in V2?Please incorporate all USPS shipping options within the calc view, need a single pain view to quickly decide best option. This is a real game killer for V3 if there are no plans to keep the features from V2