Order Source Integrations

Please show Shopify inventory on ShipStation's 'Products' page.

Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and then it shows in shipstation that it's just 2 of the black shirts in size 2T? This is so frustrating and has made my workflow 10 times longer because I have to go back and verify on etsy side what they actually ordered. 

I've orders split into multi-package whenever applicable. But I'm unable to import the order data as is. Is there a way to get it done or would there be new feature in ShipStation to do so.?

Anyone else experiencing Walmart integration issues? Our store, which had been working flawlessly for a long time is now suddenly nonfunctional. Shipstation reports an error: An error occurred attempting to update orders: There is an error in XML document (678, 3). In discussion with chat/support, Shipstation is 'aware of the issue' and 'working on it', but it's been over a week and no progress. Any ideas on work arounds or other solutions? I've already created new credentials on Walmart as well as creating a new Walmart store in our SS account.

Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution.  1.  I edit an Order in Shopify (for example a customer ordered a Size XS, instead of S, so I edit order by adding the S and removing the XS).  I then save the update in Shopify and Refresh shipstation.  Issue is now it is showing both products, thus QTY, cost and weight all now double and postage gone up.  Why does Shipstation not refresh the data, or is this not a functionality?  Thank you 2. Login from Shopify, I get prompted to link shop but each time I do this it duplicates my Shopify Shop and double my orders.  Am I correct to say you should never login through Shopify but only from the App Shipstation itself?Any feedback from anyone appreciated! Thanks 3.  Some pages show USD, but we are in the UK.  I trust no customer can see this?  This is common wi

Hello, Is there a document which outlines what actions on/changes to an order change the "modifyDate" field of an order? Just from testing things, it seems that Assigning/Unassigning a user to an order does not update this field, which i wish it would, but i can work around it. However, a list of actions that update modifyDate would be helpful when trying to maintain a remote copy of orders. Thank you!

Hi,Could you please advise how to get external shipments using API? I have read on the documentation that shipments created through UI will not be returned. But perhaps there is any way to get external shipments? Thanks in advance

I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipstation? The page is not yet built and am open to suggestions what platform to use. Thanks in advance,

Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but  since have began to receive this error: An error occurred attempting to update orders: Unauthorized. I have reached out to support, but they are unable to assist me, simply stating that they are aware of this issue and are trying to have it addressed, but are unable to give me any details on how long this would take. Are any of you all having this same issue and if you, how have you gotten it addressed. Please let me know if you all have any pointers or tips and I look forward to hearing from you all!

When we ship orders our marketplace is only getting notified about 50% of the time..  How do we fix this?  

I don't know if anyone else has noticed this. If you ship a combined Amazon order, Shipstation no longer is able to notify the marketplace. I'm told by Customer Service that this feature is no longer supported. This worked for years, and just stopped working yesterday. No communication from SS about this no longer being offered, even though it still works for other marketplaces (eBay, Etsy, Walmart, etc.). However, the SS batch process that runs to let you know which orders they suggest you combine is still running and includes Amazon orders. Even worse, under the Shipping tab, these orders are being marked as if the marketplace has been SUCCESSFULLY notified when in fact it hasn't. The only work-around is to go into Amazon Seller Central and, after you figure out which orders are impacted (not as easy as you'd think), you have to manually update each one. This is just one more thing in this system that has broken over time and will probably not be fixed. I have cases that are over a y

When you add multiple WooCommerce stores they all are given the same name as WooComerce Store and you cannot see which one belongs to which store. Only ShipStation support can see that. Why? There are 10+ million Woo stores on the Net, it is not uncommon that there will be multiple stores added to ShipSattion. Please update your site that in the connected shop details the URL of the shop is displayed. Thanks

Pretty weird experience I'm having when trying to update the shipByDate via an API call.  I'm making the correct post request with shipByDate in the body and I get a valid response back with the correct shipBy date. However, when I go into the portal the shipBy date has not been updated.   This has me very confused. The API response says it changed the date, but the date in the portal is not changed. Anyone have any advice?    

Hello,We are using shipstation to integrate orders from Shopify to Amazon FBA.Can shipstation sync inventory levels from Amazon to Shopify?

can not split orders anymore It stopped working

start yesterday, there error message, shows 'remoted server error 404"unable to pull order from ETSY,when i try to del the store and re add it, and i try put username in there and find store, it still show the same message error 404,

Hello,is inventory details of products available  in ShipStation API modules?IWhere do I get those details in API.

Amazon is not accepting USPS tracking numbers from orders combined on ShipStation. After creating labels, I'm finding the separate orders still marked as "unshipped" on Amazon. On Amazon I get the message that "Same tracking ID entered for multiple orders, please provide a valid tracking ID." In reality neither of the orders that were combined show tracking numbers and both are marked as "unshipped." Anyone else experiencing this?

I am using the Woocommerce plugin with Shipstation.I use several warehouses and require to update my inventory levels using Woo, How can i update my store (Woo) with the warehouse chosen by shipstation?

Ever since ShipStation switched over to the new Amazon SP-API, orders that come in after around 3pm PDT have the order date incorrectly set to the following day. Seems like a time zone issue with the new code. Has anyone else seen this, or is it just us? I opened a ticket three days ago but haven't received a response or an update. 

Any one else having an issue connecting there shipstation to Amazon , i keep getting this error code : Something went wrongThis Developer is not currently eligible for new authorizations.Error Code: MD9000 Yes i opened a live chat and the rep said it was "a known issue" but isn't this a MAJOR issue , i mean new accounts not being able to connect to the largest platform in the world ????? 

One of our stores is WooCommerce/WP Engine. We're bringing in variation and/or custom fields for an item within the order (see attached screenshot) and would like to be able to identify those fields, specifically the "embroidery" field, and be able to make a rule based on those fields. Essentially either tag those orders, or assign them to a specific user. We've worked with other 3P software companies who were able to create custom plugins based around certain needs within WooCommerce and custom products. We have and are willing to pay a fee to have these custom plugins written (anywhere from $500 - $1500 in our experience, based on the scope of work). Although it would be great if this could be a standard feature in ShipStation, we are more than willing to pay to have this functionality implemented. I think that many ShipStation users would benefit from this functionality. 

Website is hosted on Squarespace with an online store. Usually orders are imported through the Squarespace-Shipstation integration enabled. For some reason one order in particular is not being imported. Orders before this one and since this one have imported fine but this one in particular will not come through. I can see it in Squarespace, we've received the funds processed through Stripe, but it just won't show up in Shipstation. I've tried going through the integration steps again and re-trying the import. I've searched through the orders in Shipstation by the order number it is to no avail. Is there anything I can do besides manually importing the order details? Thanks.

for some reason the product title override on orders is no longer working on Amazon and I"m not getting the SKU's either.  I'm getting the full title, and image urls.  I'm having to look up each order and it is getting tedious.  Please fix. Thank you!

Can PayPal connect to my ship station account? PayPal says NO