ShipStation Features

Hi,I keep getting billed from Stamps.com and Shipstation.  Paying higher fees to ship.  Talked to Stamos and they don't seem to know how to resolve.  Out of pocket about $400.  Please help

Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.Another issue is verification emails continue to be sent to the previous email address despite the recent changes.

I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus in the general product import, child skus and bundle skus so that they were all in the system. There is a field for "is this returnable" but nothing that SHOULD be there, like "is this a bundle sku". That could be a true or false field. Then I added all the child items and bundle skus with bundle nae and quantity. It imported beautifully, BUT I still need to go into each bundle sku and toggle to say, "this is a bundled product". So this is nice but still makes a big clicking job for me.I called support and they said it's not an option, and I should post here.  Shipstation, this is a big improvement, but please save me a couple hours of work and frustration by putting this as a field one of the imports. 

I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reach out about this. It's very concerning. Any thoughts?

I would like an option to allow me to arrange shipping presets in any order that I like.Right now, shipping presets are ordered from oldest to newest from top to down. To order it how you want, you would have to delete the preset list and start over.I would also be useful to have an option where the configure shipment will remember the last way you set it for a each single SKU ordered. Right now, the only way to have configure shipment auto config is if you set up a preset for it in the product list. If I want print label for SKU ABC, unless I already made a configure for that SKU, each time I have to set up configure from scratch. That just becomes tedious and eats up more time unnecessarily. If it remembers the preset config, then I would only have to change minor details on the configure shipment. That makes it faster than having to scroll down a list of preset, or punch in the shipment details for every shipped box.

The app started locking me out at random times . Then requiring me to log in with a browser and go thru 2 factor authentication. I contacted support but go no answers. Does anyone have a fix?

Hi, we currently ship private label products through multiple platforms and have integrated them all with shipstation.  It has streamlined our shipping services and we are extremely happy at the time savings shipstation has been for us.  The only issue we are finding is when a customer pay for expedited shipping, there is NO alert built into the shipstation platform to let us know that a customer has paid for this service.  We have to look at the cost of the order and determine that expedited services were paid for to determine this.  Does anyone know of another strategy? Shipstation needs to have an alert system that let's us know when someone pays for expedited services.

We’ve been using ShipStation for years. Probably seven years or so now. You’ve changed your login procedure and you’ve essentially broken the mobile app for phone. We use it constantly all day long, or I should say we used to. We’re not always standing at the pick and pack station With the web browser version loaded up. As we’re running around, we pull up the phone to check on orders and check on different things throughout the day. For customer service when we get a call, we pick up the mobile app and look up an order. Now we can’t login. It keeps telling us to login from my browser so if I flip to a browser and login And go back, it doesn’t do anything it still just gives me an error and says we need to login from a web browser… and the normal website does not work at all on mobile. It’s completely unusable. You’ve broken this for us. I’m starting to look around to see what other solutions there are out there now because this is unusable.   

Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes.  Here are my very serious issues.  Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselves.I have four users each of which are the CEO of our company, myself, customer service and shipping.  For the last two weeks we are getting logged out of shipstation and logging back in to find out that they need a security code from my email.  Because employee turnover can be high both our customer service and shipping use one of my many email addresses because its easier in the long run.  So, every time they get logged out they need me to send them the code.  Amazingly enough I am a pretty busy person, and it is causing major issues.  Being a user for over 10 years I would like to say after chatting this morning that I can't believe there is not to turn off this horrible security feature as the Admin.

When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS and Parcel Force for every shipment. If these could be generated similar to international shipments for a return it would be perfect.

I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriented correctly in the PDF generated by ShipStation, but somewhere in the aether between my laptop and the printer the packing slip gets flipped.Has anyone seen this before?Is there a fix?

Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Difficult to see this as more than a money grab by ShipStation. Super disappointed in ShipStation.

Hello,I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.The scales in question are:Global Industrial Model: 318513Mettler Toledo BBA231Any recommendations for troubleshooting these connectivity hiccups? Thank you for your help!

It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...In addition to this I would also like to see a barcode for the +add package feature.

HelloI am working on auto split shipments feature and am curious will there be an update eventually to utilize auto split shipment feature within automation rules? The current dilemma is we only want to split if the remaining items have a value over $30.Some other improvements I noticed:1. No ability to update auto-split via csv in the product section2. No filter for products assigned to auto split Overall I think this product would work way better by utilizing product tags and automation rules. Thanks

I see a lot of people here upset by the plan/pricing change for the API which is understandable, but i'm curious what you use the API for? I know a lot of ecomm brand owners but I have never really known one to leverage SaaS product API's and i'm curious as to what you are using them for.

Hello,I want to report an issue when you add UPS as a carrier on https://ship13.shipstation.com/settings/carriersBasically when you add UPS as a carrier, in the popup form, it should ask for an "Invoice # or ID" because otherwise UPS may lock the customer account due to security issues.I'm just mentioning it because we added UPS as a carrier the other day and shipped a bunch of packages BUT the account was locked the following day because they flagged our activity as fraud. We couldn't ship anything that day and the issue took hours to resolve.It's all good now but I'm just reporting this issue so others won't have issues in the future.

We are considering using ShipStation but have a question about inventory management.  Does Shipstation have parent/child functionality with their inventory management?  We price discriminate our products based on the channel (wholesale vs. retail, etc) and therefore have more than one SKU pulling from the same inventory base.  Can shipstation manage inventory this way.  Any thoughts on best practices for set up?  Is it best to enter each price variant as a different SKU in Shopify or is it better to enter the various priced products as variants within an individual SKU.   

Does anyone know if it's possible to opt OUT of Global Post?  All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ridiculous.  I didn't even know I was using Global Post -- I assumed my USPS packages went through customs and then on to their destination country.  In addition to shipping through Ship Station, I also do shipping through Etsy.  Etsy package labels print all the customs information and they just ship straight to the destination with no problems -- I've never had a complaint.  I've had three complaints from this global post link just in the last month and I've wasted a lot of time trying to get some answers. Their service is awful and I want out!

Hello,Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping associate was to on accident or through ignorance choose the "Apply and Save" option on these orders, it could incur significant penalties to us.  For this reason we would like to have the option to turn off switch and save either on a per-user basis or for the full account.Thank you

It appears that modifying the email address on your ShipStation profile will not affect the customs declaration for orders that have already been shipped. This would have been really helpful for us being new with shipstation

I just want to comment at how disappointing Shipstation has been, as a monopolistic company.  Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for better product importing). I am flaberggasted that every new feature is an additional monthly "add-on."  I'm especially pissed that Shipstation's v1 API hasn't been updated since 2021, but v2 will be an additional $75/month.   

GM, I recently upgraded my product line and workflows with GoHighlevel. However, I see that you all are not integrated with them. The only one supported is Shippo. This is unfortunate since I've been with you all for 1over 7 years. Is there any way you could at least reach out to them and set up an API?

This was working last week.  I have my Wix store integrated with Shipstation and it is not quoting shipping.  Customer support is not answering their chat.

Hi!We use shipstation mainly to ship orders that have the same items in all of them, but still use Shopify admin to fulfill orders with multiple items. Is it possible to have Shipstation close orders that are already fulfilled on Shopify when we refresh/update the stores. Otherwise we end up with many stale orders in shipstation that have already been fulfilled. Thank you!