ShipStation Features

I am making this suggestion based off a recommendation from ship station support. We have multiple stores that import their orders into our ship station which means that there are multiple ship from locations. Let's just say we have about a 100 different stores importing their orders and we come in after the weekend to a minimum of 11k orders. Some stores contain hundreds of those orders and some only containing a few orders. We would usually just select 500 orders at a time in our awaiting shipments and process them that way (500 orders per batch). There was a fix that was implemented yesterday to split batches by ship from location. Now when we try to go in and process 500 orders in a batch, it split that into over 20 different batches. Some containing only 1 or 2 orders, some with 20, some with 60 based on the ship from location. This tripled the time it usually takes for us to process and print orders.I'm suggesting and requesting a feature to enable the option to tu

I am suggesting an additional filter be added to allow folks to filter orders that have more than one shipment / multiple shipments / split shipments. This would be very helpful for my use, as neither Shopify or Shipstation currently have a way to do this natively or with use of API/URL.

Please ask the dev team to allow for partial quanities of items on orders. It is very frustrating to have our quantities rounded to whole numbersThanks you

ShipStation already supports inventory tracking for products, but at least for me that isn't terribly useful as I track that in other places.  However, what would be incredibly useful is if the inventory tracking system were extended to cover boxes, maybe packing materials as well.  Especially with the ability to create custom package sizes (or to select which flat rate box sizes you use), adding the ability to add a stock quantity and automatically deduct from that stock when one is used would really simplify keeping up your supply of boxes.

Hi Everyone,We have an app on our Shopify store that allows customers to select a delivery date for their orders. I would like to pass the selected delivery date to our ShipStation email template. Is there a way to accomplish this?Thank in advance.

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planning on going to the post office until today. Now today, when I try to close my 86 open shipments from yesterday, I get an error message saying: "One or more of these packages have already been scanned by USPS." There is absolutely no chance that any of the packages have been scanned by USPS. The same error occurs if I select individual packages and try to close them one at a time. The error doesn't seem to occur if I close the shipments before the end of that same business day.   

I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstation appRemoving and reinstalling the printerClearing the browser cacheLogging in and out of shipstationUpdating and restarting the computerThe printer is not offline. I am able to print using other programs. It is connected via USB. After wiping all traces of it from Shipstation and from my computer and reinstalling, it still says it's offline.Any help is appreciated 

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify.  Has anyone figured out how to do this?

Hello,I know we can edit and create packing slips, but I’m unable to locate where to edit the 8.5" x 11" (w/ Packing Slip) label document. I’d like to use this format since it prints the postage label on the sticky side and the packing slip on the other side, which we use as a gift message.Specifically, I need to know how to display only the "Notes from Buyer" on this document only and not the full packing slip. It seems to be the only document I can’t find an option to customise.Any ideas ?

I would like a single place where I can check how many transactions were performed during a billing cycle so I can better manage my account.  Right now I have to check shipments, returns, marked as shipped, etc.  In addition I would like to see two other options.1) The ability to have an email notification if the account is nearing the plan limit.2) An option to allow the account to automatically upgrade to the next tier instead of halting shipping.  

I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.  

As a Shipstation customer using the Shopware v6 connector for the past two year, we are aware of the benefits and limits of this connector.One limit we are hoping can be resolved is the communication of preffered services from our Shopware store to Shipstation.Currently, only a standard service is communicated through this connector:  https://help.shipstation.com/hc/en-us/articles/4418058779419-Shopware-v6?input_string=shopware+v6+preffered+service+communication#UUID-fa0688c3-c090-1ba2-c1b0-eb3a31ab72ce_section-idm234499556661801:~:text=Carrier-,Service,-Carrier%20Fee

After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront, as these charges are only reflected later on UPS invoices.This lack of transparency creates a challenge, especially when using AI to select the cheapest rates. If UPS only displays a portion of the total shipping cost while other carriers provide a complete breakdown, the rate selection process may not be fair or accurate for either our company or the carriers.We would appreciate any insights or solutions to ensure a more transparent and equitable rate comparison process.

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of orders automatically without logging in the Shipstation and doing manual work of exporting orders which is a redundant process done every day?Dev team please help!

When will the cheapest rate be valid with confirmation?When I selected the cheapest rate option, I was unable to change the confirmation. (signature required or not etc...)Because if it succeeds, our work will proceed more quickly.Because we will apply automation on products that are more than $125 with signature required.So there will be no mistakes from our shippers.

I got error message last night when I tried to create shipping label. Post it to Chat, with screen shot. No response and I went to sleep. This morning, I found 2 hours later someone responded saying "high volume of inquiries"! Then I followed up but no response as of now (7 hours passed)! 

There used to be a check box in the shipping screen to save weight and dims for a new product shipped.  I don't see it anymore and was told by ship station support that the only way to update a new products weight and dims is manually to go into the product and add them.  Has anyone else noticed this missing?

Hi ShipStation team and community! We would love to see the ability to look up past shipments, and see how long they took to ship out. We can currently see "Current Order" data on the SLA number. But there is no way to look up a previous date range and see how well our shipping/order processing departments did at shipping orders on time according to the SLA we set. I feel like it would be a very valuable tool/metric data for companies to evaluate their performance and service standards. You already have the tool pretty much there for "Current Orders" (orders in processing), so you guys realize that it is valuable to get orders out in a timely manner and a way to track it... And since that tool is already there for current orders, it shouldnt be too much more work to be able to save "SLA Time" as of when the order was shipped to the shipment/order itself, so that the data could be looked up in the future to help companies evaluate their service performance 🙂 Thank

I would love to see a feature for the customer email notifications that get auto sent to customers to have the ability to only use their first name within the template.Currently, the only option is to add the customer's first AND last name which I and our customer find weird. For example, they recieve as email saying, "Hi John Smith" instead of "Hi John" is this something Shipstation is able to action? Appreciate your consideration on this.Ollie

We recently start to use the Au Post tracking label as attached.But noticed when we use scanner to scan and enter into the system, there is an error.Upon checking, we found the issue is Shipstation does not allow more than 50 characters in the tracking details. I have attached a example below, and if you download any barcode scanner on your phone and scan it,You will have a result as below which exceed 50 characters.01993126509999989103010125154220063209938008230908011158As a result, it siginificately delay our work change from scanner to manual enter and cause issues.Please assist look into this issue and allow more characters for the tracking number.  this tracking is 57, so allow 60 or 70 character would be great helpful. 

Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels created 2-3 days ago with a status of “The Status is Unknown” (label created without a pickup scan). Once these shipments are identified we ask our staff if there was an issue fulfilling the order or an issue with a carrier pickup. This would allow us to address the issue before the customer contacts us about not receiving their order. Thanks!

Hi, my business is just starting out.  I tried the 30 day free trial and placed $100 on my account to cover potential orders.  Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled.  I asked "Andrew" who had been emailing me about signing up for a subscription about refunding my $100 and he never responded.  Another person told me that I would get my refund after 30 days.  It's beyond 30 days and I still don't see the refund.  I don't have any email other than Andrew to reach anyone and he is not responding.  Any ideas?  Thanks

Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when selecting the override features and/or the Show Bundle on Packing Slip and apply to all open orders, there are no changes. No articles address troubleshooting this or recommendations to correct.Any thoughts?

We were wondering if there could be a report showing orders with any address errors or warnings and what those errors or warnings are please?

We have multiple fulfillment locations enabled in our Shopify Account. We have order tags and rules in place to prevent certain orders from importing to ShipStation, but it's not perfect. Orders that are imported into ShipStation but are then marked as canceled/ fulfilled in Shopify are not automatically updated as "Shipped" or "Fulfilled" in ShipStation.Instead, the current setting/ workaround is the Fulfillable Quantity Setting. This setting has to be enabled by customer support and requires orders to be manually reprocessed to update the order information in ShipStation. Even with the manual reprocessing, ShipStation only updates the quantities requested to ship in the order. If the order is canceled/ fulfilled, "0/0" units of the line items will be updated in ShipStation, resulting in the order still needing to be manually marked as "Shipped".When can an update to this setting or store connection be expected so that manual reprocessing and updates to orders do not need to be m