ShipStation Features

We started using ShipStation to ship our International orders, however, there is no field in ShipStation to add the customer’s tax ID in the SOLD TO section. I understand that is required on the commercial invoice, and thus we have to print out a paper copy of the commercial invoice and manually add that Tax ID so the shipment will clear. This would be a useful feature, and really required by UPS so should be on the electronic documents. 

SS used to regularly post about bugs, fixes, updates but there hasn't been one in 5 or so months. Just wondering!

The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc).  (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation includes on the USPS and UPS customs declaration information is the product total. I brought this issue to the attention of support & the response was "Ultimately, these customs documents are generated by the carrier, outside of ShipStation, and returned to us along with the label. We are currently limited in how much we can modify them." This is not correct.  You have to provide these amounts to the USPS and UPS Apis in order for them to show up on the document.  There's a spot for shipping charges on the USPS labels and UPS customs form. Shipstation has this information in the order whether it's a manually created order or an imported order. They're just leaving it blank. While the customer is going

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance 

It would be nice to be able to add a statement to the bottom of a label similar to that in the picture. THIS PACKAGE CONFORMS TO 49 CFR 173.4 FOR DOMESTIC HIGHWAY OR RAIL TRANSPORT ONLY

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Anyone else having issues right now? 

I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, this security feature should be available for every purchase or for big purchases.

Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pieces under 0.25" thick. I hate using eBay for eBay standard envelope (ESE) because I don't believe it lets you pay with a credit card (I want those points!), but the downside is I do not believe you can print ESE anywhere else(?). Is there an alternative option besides USPS Ground Advantage that includes tracking? Maybe first class thick package, etc? It just seems there has to be a way because I've bought sports cards from sellers who are able to print labels that do not say ESE and DO have tracking! Shipstation gives us labels that say "stamps/endicia," but this seller (was years ago) said Pitney Bowes I believe. Not sure what companies get those labels?Thanks!

The Internal Note should show near the top of the orders detail page. Sadly, it is one area that gets missed by our warehouse staff more often the I like. If they miss the icon being bolded in the order list, it is then also missed then the order is open since the NTOES section falls below the fold, forcing them to scroll to the bottom to check for any notes. If that is not an easy fix for Shipstation, many consider making the Internal Note icon in the Order list a color like red so it would stand out an something important and visually the eye would catch it easier.Yes, I am working with the warehouse staff to get better at checking for Notes but having the Internal Note icon more noticeable would be valuable since those are typically the MOST important notes we have for the warehouse when processing an order.  Thank you!

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect. Anyone has the same issue. Please advise. Thank you.

Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label  ""Error converting value "[{"success":true,"message":""}]" to type 'System.Collections.Generic.List`1[SS.Business.Marketplace.ShipmentNotificationReceived]'. Path '', line 1, position 39.""  

In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far less often than we do UPS and FedEx and would like it to be at the bottom of that list.We have a special use case where we will upgrade a customer's shipping for free utilizing FedEx's OneRate services, but we will also bounce between using UPS or FedEx for regular orders depending on which is cheaper so having those two carriers broken up by USPS is rather annoying.

This is ridiculousafter finishing at least 7 I finally got logged in  

I am looking for any process through which I can close manifest automatically via rule engine or any other process

For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining and seems like 30% of the updates break something. Anyone else having this problem?

I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is not necessary for domestic customers and not even for international ones considering the HS codes really only need to be on the label and not the packing slip.I would love for Shipstation to have an option to only include HS codes in the label and not on the packing slip and if that isn't possible to only include HS codes on International buyers packing slips and not on domestic ones.

why are customers not getting notified  when there order was delivered and it doesn't update in the fulfillments tab it just says in transit 

Do you have a SOC2 report or any compliance report for audit purposes?

Hello,We want to integrate TFL ( The fulfillment Lab ) as a fulfillment provider under shipstation account. But we're not getting that option, so we have reached to your support and they've suggested us to post this integration request here. As TFL is a renowned fulfillment provider house, so we need to integrate TFL with shipstation. Please take this request and let us know when this can be done.

Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field. 

If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an order that has been import for your selling store at this time, (which would be very helpful) product bundle can be a work around if you need to have items to show up on your pack slip. Example if you sell books and with each book ordered you want to give them a pen and a pencil for free. In product bundle you can enter the sku, for the book then enter the pen sku and the pencil sku, be sure to uncheck the box to display on pack slip. Your picker will see all item to pick. You do have to keep inventory on these items.I hope this helps. 

Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not exactly where...

Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shipped Date. Therefore, I want to track how often we ship within the allotted time to ship out.I know SLA insights are available but is only a generic timeline with a 96 hours+ category. My team does custom orders that can take as long as 15 business days so we need to track this on a per SKU/Product Category basis. However, if this report was based on the Ship By Date I am thinking this issue would be mitigated.Any solutions or recommendations would be greatly appreciated here.Thank you,TB

It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.