ShipStation Features

I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said that, whenever I've been an early adopter of new tech, the solutions aren't always 100%. Does anyone else have experience turning the feature on yet? How well has it worked for you?  

Would it be possible to automatically add a note to the Shopify order when we create an additional shipment for an order that has already been fulfilled? For example, if a shipment is lost or if we need to resend a product due to a defect, we create an additional shipment in ShipStation. However, there is no record or note of this second shipment in Shopify. This functionality used to work, but it seems that a recent Shopify update has broken it. I contacted both ShipStation and Shopify support, and Shopify provided the following explanation: ShipStation's previous ability to leave a note in the Shopify order for a second shipment is currently not working due to how Shopify handles multiple tracking numbers and fulfillments. Shopify only supports one tracking number per fulfillment, meaning that multiple tracking numbers require multiple fulfillments. When ShipStation treats multiple shipments as a single fulfillment with multiple tracking numbers, Shopify does not allow adding notes f

I am really upset at the new warning that tells me that I might be liable for lost or damaged goods. Seriously, what is going on?!First of all, the verbiage is crazy insulting to me. Many of the items I ship *are* insured and covered, and I don’t need you tell me they aren’t. Especially in this way that looks like it is trying to scare me into an upsell. How dare you put a warning on my screen to falsely suggest I have a liability because of the way I do things.Second, the exclamation point and warning sign is a ridiculous choice. I am a high volume shipper - 100s of orders a day. When I see a warning, it should be something that needs to be addressed. I don’t need to see this bizarre fake “warning” on every order, hundreds of times a day. I am training a new employee this week and I shouldn’t have to explain to them “oh, that is a FAKE warning and that one you should ignore, but please pay attention to other warnings”. It’s beyond crazy. Third, I find this to be a very bad sign for Sh

The insurance alert that just showed up a couple days ago is very distracting and should be removed. These yellow exclamations are an eye sore for shippers and should be able to be turned off.  

Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.

I just combined three orders in error when there only should've been two.  What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined.  I could not figure out how to go back to before I made the error. Just spend an hour on chat trying to rectify.  This is a serious flaw in your system.  Orders combined in error should be able to be uncombined and back to their original status!!

If I manually update a product’s inventory in ShipStation, will it update other connected systems? And if I update it in another system, will ShipStation get updated too?

Hi ShipStation Community,We have ShipStation connected to our Magento 2 store and the order/shipment flow is working well — orders pull in from Magento, we ship them, and tracking updates push back correctly.However, we're running into a gap with inventory management and wanted to ask about your experiences:**Our situation:**When an order is shipped through ShipStation, inventory is deducted correctly. But when we manually edit the stock quantity of a product directly in Magento (e.g. after a stock recount or new stock arrival), ShipStation does not reflect that updated number. Similarly, if we adjust inventory manually inside ShipStation, it does not push back to update Magento.**Our questions:**1. Is true bidirectional inventory sync between ShipStation and Magento 2 on the roadmap? The community post from December 2024 mentioned it was coming — any update on a timeline?2. For those of you running Magento 2 + ShipStation, how are you handling manual inventory adjustments? Are you usi

Hello Shipstation/Acutane - your recent updates on the privacy policy today mention’s a section on the use of automated decision making technology (ADMT) and AI. Your policy links to a Google Doc link that is currently not viewable to the public. https://auctane.com/privacy-policy/The section I’m referring to with hyperlink:To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of our Services. This includes training, testing and the use of AI (see section 2(e) (“Use of ADMT and AI”) below). https://docs.google.com/document/d/1WH8zi6ztn0ruwZY3A585-0f4KaVEPpedoSmQltXRVWc/edit#heading=h.i5cgfbyemkrl Can you please modify the permissions of this document if intended to be part of the public resource?  

Please add the option to display the price the customer paid for shipping to the Scan page so I don’t have to keep leaving the page to see if am paying more for the labels than the customer paid.  

I wondered when and  if facebook shop and instagram shop will ever be able to connect to shipstation making it a easier to complete orders as we use a program called litcommerce to list products and control stock on multi platforms so having a shipping solution that’s matches that would make the procedure from start to finish far smoother and easier

Hello,Is it possible to request fuel surcharge cost to be included in the reports for shipments made under ShipStation Carriers? For example, the shipment report from ShipStation only shows the total shipping cost and not the breakdown that led to that final cost information.

Hello,  I would liek to request the change of format of the international shipping labels.Everytime i make one i have to crop it down before being able to print which is EXTREMELY time consuming. This is making me want to move to another program as it is costing money with the time spent on it. This needs to be streamlined. Also i would like to be able to select international orders and Domestic all in one and pay for them at once, and print together. Another time consuming thing.  Thank you

Would be extremely helpful if there were Template Parameters and Order Filters for Batches. Once a pack slip has been assigned to a Batch, we should be able to print that Batch # on the PackSlip. Same goes for Pick Slips.More importantly is the ability to filter out based on Batches. Batch should exist under the "Other" filters so we can hide orders that have already been assigned to a batch.Our workflow is:Select 10-12 ordersAssign them to a BatchPrint a Pick ListPrint the Pack Lists-- repeat-- ^^^Pick a batchPack a batchScan to Print each order (our weights vary a ton)Filtering on batches would hide orders that have already been printed, but not yet scanned and printed.

Looking for one report that shows all shipments and fulfillments in one place. Currently we ship to some customers under their carrier account. This does not show up in the shipment report. This shows up in the fulfillment area of shipments on the dashboard. Looking for one comprehensive place to show ALL shipments that are paid for by the customer or the vendor.

So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days.  First how does a consumer know that these adjustments have happened, two how do you know that you only have 90 days to make a claim.  Then to add to the insult.  99% of the adjustments are incorrect!!!  I make items that are shipped in large boxes, but only way about 5 - 7lbs.  However, UPS uses a DIMS calculation and says that a box that is 24 x 18x 4" should weigh 14lbs.  UPS then randomly charges me the shipping cost difference plus a adjustment fee.  I have been working with Shipstation about the issue.  I have supplied ample proof including photos.  Have spend hours providing proof and sorting through the mess.  UPS comes back with a stock answer, we calabrate our machines daily and this is what your package weighed!!! and refues to return MY hard earned money

Hello,I have attached packing slip of Cliq and CabintShowroom.In the cabinetshowroom slip, we need 2 changes. Company Name: Cabinet Showroom Picking SKU as mentioned in Cliq’s slip. Refer attached file - CS.com-Master-Sample-File-2-19-26.xlsx for picking SKU details for each SKU in Column H.Thanks

I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the inbox the 2FA codes are being sent to isn't always available. Adding SMS as an option comes with the same issue.Please allow users to opt out of 2FA if they determine it isn't a feature they want to use. This is kind of ridiculous. 

Hello, is anyone else having their shipstation time out and make you log back in. This is happening to me even with the remember me on this device is selected. This is getting to be annoying, it happens when I go to work on an order.

Hi everyone, I wanted to raise this again specifically around the automatic Certificate of Posting that’s included with Royal Mail labels. At the moment, every label download includes the Certificate of Posting in the same PDF. We then have to manually delete the extra page before printing. As order volume increases, this is becoming a significant inefficiency and leading to unnecessary label waste. It would make a big difference if we could: Disable automatic printing of the Certificate of Posting Have it stored digitally instead Or at least download the label and certificate as separate files Click & Drop already allows users to opt out and retain a digital version, so similar flexibility here would really streamline workflows for growing businesses. I was also wondering if a Product Owner at ShipStation could advise whether this is on the roadmap or being reviewed? Appreciate any insight or updates.

Barcode scanning is taking more than five minutes at times to register via camera and doesn’t scan with a scanner.

Question. After I have pulled open an order while using the scan to verify option, is it possible to back out of an order and close it without fulfilling it.

Is there a way to make locations non-pickable in ShipStation? I have both pickable and reserve locations in my inventory warehouse, and I don’t want orders to be assigned to reserve locations. Thank you!

Can you please add new service of fedex to your packaging options . its a new fedex one rate extra small box service.

Hey all, We recently started experiencing an odd issue when printing packing slips for individual orders by clicking on the → (Right Arrow) icons from this window:Actually, clicking the → for the Label still works as intended - it opens a Print Preview dialog. However, clicking the → for the Packing Slip no longer works as intended - it send the label directly to the printer. It no longer brings up the Print Preview window.Note that by clicking on Packing Slip or Label directly (not the arrow) has always sent the request directly to the selected printer. Historically, clicking on the → (Right Arrow) in the print dialog would bring up the Print Preview window that gives the option to download the label or packing slip OR print it through ShipStation Connect (as illustrated below - label blacked out for privacy). Has anyone else seen or noticed this?ShipStation has blamed this on our ShipStation Connect version, the computer we have ShipStation Connect installed on and a few other things