ShipStation Features

They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors. 

Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALWAYS and by default have checked "notify marketplace" when creating the shipment. What gives?

Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores.  This worked for a few weeks, then it stopped working, now the refresh button on upper right of platform simply spins - never stops. No new orders come in - have to highlight url and then hit enter key on computer to bring orders in.Gets even better - once you click to print a label, nothing happens! So we have to manually close out of this and click on the shipment tab to find our orders that we can select to then print a label. The popup window that used to appear after you clicked to create a label is not working at all.To cancel a label - that popup also does not show that the label is ever cancelled. To verify you have to go back into the order tab to see the order that is now there again to print a label.  If we change an order within Shopify - shipping address - add items - whatever, nothing is no up

I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.

Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave much time to fill the gap. I would have thought this was such an easy fix.Most packages we ship are First Class Mail, and we always use Amazon Buy Shipping to protect ourselves. This service is available on Amazon itself. I would urge the Dev team to persuade Amazon to make it available to them. This really complicates things as we would technically have to ship some orders inside Amazon and some in ShipStation. What a mess heading into Q4.Thanks

Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something like that. If there isn't a way to do this, consider this a feature request.

HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.

The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative! 

I'm surprised that there is not a feature to label a pick list in shipstation.  Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time.  Would this be a useful feature for other users?

I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email.  I would like to have manually marked as shipped orders to be added to the Weekly Digest email to give a more comprehensive understanding of what has been shipped weekly.

With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than the item value. This is a waste of your money because postage cost is already guaranteed by most carriers on a claim and I don't think tax is something most carrier allow for reimbursement - hence why the software used to automatically grab the subtotal (ie - items value) only. So remember to change the insurance value to reduce your insurance cost.

Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here: 

Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I found and put in the harmonization code for books (4901.99.00), and I’ve tried both Firefox and Google Chrome, but I'm still getting the message! I would e-mail customer support, but of course the help section here doesn’t actually list their e-mail address.

Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscription, would not connect to seller active ............ I attempted to search the help topics, i sent an email for help- i tried calling , i looked for a chat option................. and still after 6 hours i can not send my orders out! Absolutely no idea of what to do next! 

I have a subscription box business and occassionaly add something that has a sizing component.  I manually add the orders to a sizing batch.  It would be great to be able to filter out the order that have already been added to a batch to make this a faster process.

We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a drop down menu on the side of the page. This is frustrating because you might create an essential custom view that you'd want displayed on the main shipstation page when you open it up (giving you easy and immediate access to that view), but you have no way of taking that custom view out of the drop-down menu. I wish you could just drag-and-drop them to rearrange them.The only current work-around is to delete all your existing views and then re-make them in the order you want them to appear. This is very time consuming and becomes broken once you create a new view that you want access to, so really isn't much of a solution at all.

so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to help work flow are constantly moving around.  either make them static (order created is the order they stay in), or make them dynamically movable (we order them in the order we want them.)   or at least give us the option to disable the "auto-ordering" crap that currently happens.

 I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.What is going on?Also -- as of this morning -- all shipments are printing duplicate tickets!! 

Why is old invoice number remaining in box once I hit ship package? I have to manually erase old number to scan new number. 

Downgrading plan to starter plan and taking our UPS rates off - after 6-7 years we've finally had enough. This program worked flawlessly for years - starting about 1 year ago - hiccups started. Today there are so many issues all relating to API to Shopify that we have finally given up. Have moved to other systems and loving what we are using now. Will keep Shipstation alive for a month or so while we drain our funds down to zero.Good luck everyone!

I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No one is responding to CHAT on Friday, Monday or Today. 

Implementing a system for receiving notifications about low inventory levels before initiating an order can significantly enhance operational efficiency and inventory management. By integrating inventory management software or utilizing automated tracking systems, businesses can set predefined inventory thresholds. When the inventory level of a particular item falls below the established threshold, the system can generate alerts or notifications. These alerts can be sent to relevant personnel, such as procurement or inventory managers, allowing them to proactively assess the situation and initiate replenishment orders in a timely manner. This approach not only helps prevent stockouts and disruptions in the supply chain but also provides the opportunity to optimize inventory levels, reduce carrying costs, and improve overall order fulfillment processes.Kindly, look into this, it would be helpful. 

Hello everyone, are any of you experiencing issues importing orders from Squarespace to ShipStation? Currently, we are unable to import orders into ShipStation. Is there ongoing maintenance on the site, or is there another issue at hand? Please, any assistance would be greatly appreciated. 😞

I have no clue how to resolve this. This label was generated today. I get the same issues with labels generated prior to today. I have sent this to chat but don't have much hope anyone will hop on and help me.  

I don't think it's a coincidence that the day the new shipping window layout was pushed out, everything broke. Do you guys do any prelaunch testing or do you just let the new code rip on the production servers? It's one thing that shipstation connect is down (that's really bad), but I can't even generate a packing list to download and print on the local printer.