ShipStation Features

Shipstation support said unfortunately we are not able to process a multi piece shipment return.  This would be a great feature.  Does anyone know a workaround for this?

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is trying to install. That updates it to 4.2.0 which appears to be completely broken on an M1 Monterey installation.  Support did not seem to know about this. It was a workaround I found myself.

I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a laptop or ipad - also needs to be ergonomically correct and somewhat lightweight for the user.  What has worked best for those users in a warehouse?Thank you!! 

While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the quantity for this order. 

Original post from user Joel Abramowitz   anyone know how/if i can replace the sku on a packing slip to show the "Alias sku" ?  

Hello! I am trying to print two packing slips per page using a custom packing slip. I go to print out all of the orders for the day. When I select "Use Store's Default Template" it allows two per page, but any other template it won't allow me to print two per page. My custom packing slips won't let me, nor does the Default 8.5 x 11" packing slip. Please help

Etsy Orders are Not Showing Color & Size Variant when order imports in to ship stationThere is Just a SKU number now.This is creating a slow down in production, because we now have to check every order for color and size back on Etsy and then come back to shipstation again before printing each label. Why the change? or why the new error?

So I've taken this up with shipstation (who has not updated my ticket in almost 2 weeks... Amazing service).. But our eBay store and eBay only will not load shipping prices, it shows everything at $0.00. Strangely enough it shows the total with shipping added (for example if something was $5 and shipping was $3, it would show Item price as $5, shipping as $0 and total order as $8...) but on every other display it is $0... we use this as an identifier for specialized shipping means which is an issue... Has anyone else had this issue or know how it can be remedied? We have already tried re-connecting and even disabled the store and added a new eBay store, both have the same issue.  

Been a customer for 5+ years and the system is broken.  Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't even get basic support help. At the rate that I'm paying, I'm actually extremely upset for the first time in years. Absolutely unbelievable. 

The last several months using SS have been abysmal.  The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option.  How am I supposed to resolve issues or is this a way to get people bump their level to one that includes phone support?!This is maddening.

We sell both wholesale and retail customers. We need to send emails to our retail customers, but not to our wholesale customers, since most of the email contacts are a central corporate email. We do not want to send them a tracking notification. An automation result of not emailing tracking number would benefit us greatly, as there is no way to consistently filter our emails at this time.   

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have dispatched via ship station, we literally only have the carrier option on the system. So although an other has been shipped its still sat in picked awaiting dispatch. Literally a Blank carrier or even a collected or shipped by other carrier button so the orders can finalise in the systems normal dispatch flow rather than having to mark every one manually. One step further would be other courier then it asks for a tracking number to add to the system and you just Scan it in.  We can't be the only business with this issue!

I have an order that I split into two shipments because an item was out of stock.  I sent the first shipment a couple months ago.  I just heard from the customer that they are moving and need to update their address for the remaining shipment.  When I changed the address on the order I was warned that a label had previously been printed using the original address and should be voided.  That's not correct!

We have held off upgrading, hoping that this oversight will be corrected.  We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also.  This functionality was removed with this latest version and, unfortunately, is a dealbreaker.  Why can Hold Date not be selected, and that option not be presented to us under "bulk update" or "other actions."  Also, changing the hold date on a single order requires removing the hold date to only add it back with the new date.  This places the order in the active queue and is not even remotely efficient.  Going into dozens of orders one at a time to remove the hold and add back in will add more time than we can afford to manage an active queue and will mean we need to look elsewhere.  Please consider this change for your future and existing customers as it is a total miss. 

Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display the expected delivery date? I am aware of branded tracking pages, but those are not going to work for our store. What has everyone else done to get tracking information to their customers apart from emails...?

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. <p  style="border-style: solid; border-width: 0.5px"> Return Policy </p>I don't know why it isn't working. Could someone point me in the right direction?

Come on.. everytime i click on an order, and then go back I get the pop up again.. fix it man

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}How do we fix this? 

This is NOT a real bug report system.  Everyone is reporting bugs in what is effectively a "feature request" discussion board!  This is crazy.  There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet?  This is extremely unprofessional.

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Postcode starts with BS3' it will include both, and if I add in another rule, 'Postcode does not start with BS31' then any BS31 postcode is ignored by every single shipping rule! Really not sure what the best way to sort this is - I thought I would just create a list of every applicable postcode and brute force it, but it's 9400 postcodes and Shipstation can't seem to accept that many (fair enough).Does anyone know of a good way to sort this? And, otherwise, does anyone know how to create a postcode range? Say, BS1 1AA - BS1 3ZZ? Hoping someone out there can help... James

Hi, We have two products out of our entire catalog that we want to tag orders that contain either one of them or both.We created automation rule that tag each order that contains the tag.Black color for product APink color for product BWe created a filter that contains both product and than we created automation rule based on the filter in order to tags the orders. However the filter works fine, bur when we run the automation rule the orders are not being tagged.Also orders that contain product A and another product (Not B) are not being tagged with black color. How can we tag all the orders that contain a certain product even if there are more than 1 item?How can we make an automation work according to filter   

There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of entire day.And it will work next morning.We can still ship the orders via API if shipping services have already selected before.However we can not ship any orders using shipstation directly.If we contact support and ask them to clear our cache on their side, it will be fixed for while.Which means we have to contact support every single day to ask them to clear, or we have to give up to ship orders for a day. 2. Shipstation not responding so many times.If we edit shipping information or if we add some note in order detail page, shipstation not responding error.This happen every 3-5 orders change, somtimes every single order.We have to refresh the page so many times.   We have contacted support many times.They always

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT.  THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY.  I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

I think I know the answer but just wanted to double check before I do it.  I am allowing a previous order (3 weeks ago) to return an item but have agreed for only a partial refund as it's a custom order. When I select "Create Return" on the orders page, will they automatically refund the buyer the total order cost listed aka "Unit Price" or does this page only create a return label and nothing else? I'm also assuming I am charged this return postage cost. This is an Etsy transaction if that makes a difference  Thanks, J