ShipStation Features

OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think of as we've used shipstation for many many years now.So working today and shipping orders out on Monday - yet when I print UPS labels it states today as the shipment date. I can already see customers calling us Monday morning when their packages have still not been scanned which would happen Monday night at UPS. 

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

Good morning, Is there a way, or going to be a way that we will be able to split ship orders within the mobile Shipstation app?Thank you, 

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to make sure you are in the clear. 

Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!! 

This has got to be joke. Are you telling me we cannot enter decimal values into product dimensions? How can you force everyone to switch to this new interface with this?

Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time.  Why in the world do we have to go all the way back to settings to print with or without packing slips?  And why, for the love of Pete, does it make this change for every single user on the account?   Here is an idea: When we print in batches, add a button "print labels w/packing slips." Done. There are already buttons for printing labels and packing slips separately.   One more freebee:  Send employees out to visit with people who actually use this software in real life.  Watch them and ask questions.  If you are already doing this, go to different places, because they don't know what they are doing either.  Sincerely,Everyone

I have an order that was marked as shipped that I need to move back to Awaiting Shipment.  I selected the order and clicked 'Restore'.  I'm not sure what this button did.  The original order is still marked as shipped, and it seems to have created an empty shipment connected to this order.  Is that the intended function?  How can I simply move the status back to Awaiting Shipment for the actual shipment, as I could in V2?  I do not want to create a new shipment, just restore the existing one. BTW, I initially submitted the above to the support email address, as we are asked to do.  I received no response and a day later the case was marked as 'Solved'.  So I'll try again here 🙄

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?

When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shipping paid (to see if we need to refund some shipping overpayment). V2 did this. V3 does not. User impact is reduced time efficiency because we have to get a calculator out to figure it out.

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name field needs to have 2 alpha characters, a space, then at least 2 more alpha characters. Of course, the addresses do meet those requirements. What has changed, and more importantly, what do I do to fix this. I've resorted to going to Stamps.com to create International shipments. No problem there with the addressing.

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right so I can pay for shipping through shipstation, thank you!

Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!! 

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors.  Maybe it's time to allow going back to V2 while the problems are fixed in V3?

I had two separate orders to the same customer.  Each had notes that I had added to the individual orders.  I combined the orders so I could ship them together, and found that this removed the notes for one of the orders.  Those notes included special requests for the order, which are now gone.  This did not happen in V2, the notes would be merged when orders were combined.  Why why why would you make this change? Please let us go back to V2 as I am finding V3 more and more unusable by the day and will soon be finding a new shipping platform.

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window that would show me the various package/price options within Priority Mail. I could see the prices for the various package types: S,M,L Flat Rate, Regional A & B, padded Flat Rate, Flat Rate Envelope, etc). Now that is gone and ShipStation has yet to acknowledge that it used to do this. They instead keep explaining how the current one work, which is in fact the problem. Frankly, I don't understand the point of the new calculator at all. See video of calculator here   

This is horrible for anyone who splits orders.  First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the order manually and change the addresses.  Second it doesn't assign the drop shipper.  The old system automatically assigned to a shipper based on the rules I set up.  Third, it is confusing splitting the orders that come from two warehouses.  We've made errors shipping the wrong thing. This should not be forced on us without these issues worked out.  I have been using Shipstation for at least 10 years and the greatest part, lifesaving, was the way I could split orders.  I'm going to have to look for something else.

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order.  In V2 I was able to remove that line by splitting the order and then cancelling the resulting order with qty 0.  Or, if I re-combined the orders, ShipStation was smart enough to remove the line with qty 0, leaving me with only the lines with a non-zero qty. In V3 when I split the orders the qty 0 line goes to a new shipment, and when I recombine them it remains in the order.   If I leave them split, and go back to the view where I can see all my orders, I can click on the order with qty 0 and cancel it.  This does cancel the order, but the cancelled shipment remains on the order. If I split the orders like this, then check both of them and click combine, it tells me that the order is already combined. So basically I have no way to remove this lineitem with qty 0.  P

I have an order that was previously split and one half of it was shipped.  I assigned the unshipped half to a batch, but both shipments were moved to the batch, the shipped and unshipped one.  I had to then remove the shipped order in order to proceed with the batch.

I have an order that was placed through Shopify for one item.  I edited the order in Shopify to remove that item and add a different one.  Once the order was synced to ShipStation I still have the "qty 0" lineitem for the item that was removed (a separate problem that I'd love to see fixed), and a new "qty 1" lineitem for the new item.  However, the "Total Paid" is the sum of the two items, even though the first item now has qty 0.  

Please extend the Checkout Rates feature from US to Australia, we are going to need to make the move back to Easyship if this can't be extended. It doesn't make sense to have all the carries integrated, but not extend the checkout feature. Other Platforms like StarShipIT, Easyship and Shippit have it available.

Within SS I sent 2 orders to Amazon FBA.  Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment.  An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that's good).  But, within SS they are still sitting in the Pending Fulfillment folder.....thus, not allowing me to fulfill them manually by printing my own postage. What do I do? Any ideas?

What does changing the "Ship Date" do?It doesn't change the Etsy "Ship Date" like it should

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery."  I contacted the intended recipient and he confirmed that the address is accurate.  I'm not sure how to proceed because I don't want this package returned.  I would appreciate advice on how to validate shipping addresses for Chile.