Keep Enterprise Phone Support in House

[eFlash-Logistic]

The greatest part of shipstation was enterprise level phone support. Calling this morning and its been outsourced overseas and is on par with Shippo. I have worked with shipstation for 5 years and will definitely not continue without a better support system. 

[CaraAdmin]

Hello @eFlash-Logistic!

Thank you for sharing your feedback with us. We genuinely value your long-term partnership over the past five years, and I’m sorry to hear about your recent experience with our phone support—it’s clear how vital timely, high-quality assistance is for your business.

I’ll ensure your concerns are shared directly with our leadership and support teams so they know the impact this change has had. We’re committed to improving our support experience, and your input plays an essential role.

Thank you again for being part of our ShipStation community.

Happy Shipping!

-Cara

[ArielM]

I noticed this as well - It is TERRIBLE. I was ripping the head out of my hair speaking to the person, they had no idea how to help me, and refused to transfer me. 

Previously it was the best service ever. I will be looking elsewhere

[markprodigal]

The reports above are exactly the same for us. We paid for and depended on top-tier support in managing the endless complexity of order fulfillment, and when Shipstation suddenly and obviously ruined the phone support system, we lost a huge lifeline.