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Canadian Shipping address replaced with Postal Facility's in Carol Spring, IL

New Contributor

I just created a label that was supposed to go to an existing customer in Ottawa, ON. But when it printed out, the address on the label was changed from the Canadian destination to a postal facility at:

500 E Fullerton Ave

Carol Stream, IL 60199


And, instead of a international tracking number that starts with "C" and ends with "US", the tracking number for this order begins with an "LX" 


Can somebody explian this to me before I ship?





Same here but to a Postal Processing Facility in Los Angeles. Dunno why it won't ship to the customer's address or how to change it.


Apparently just opted us into a horrid Global Advantage Program without notification. I'm calling them Monday to opt out!

Hello all! 


Thank you for taking the time to post about this behavior.


We have developed and released a new tool as of last night that allows our support team to help you opt out of GAP!


You will no longer have to reach out to directly to do so. Simply reach out to our support team via email or live chat and this request can be made. 


I hope this helps! 

From Moderator Davis, May the force be with you!