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Chronopost shipment not possible, if "Ship From" location is not France (other carrier work fine)

SKMTW
First-timer

is there a way to create a ChronoPost shipment through shipstation, if the shipping from location is not France?

The system gives us this error (in this example โ€žShip Fromโ€œ Location is in Portugal):

On Shipstation we do not have problems to configure a shipment with other shipping parntners (DHL, UPS, FedEX) for shipments with โ€žShip Fromโ€œ location different from France.

I think it is related to the availabilty of the courierโ€˜s locations and direct branches around the โ€žShip Fromโ€œ Locationโ€ฆe.g. when we want to โ€žSend Fromโ€œ Germany to our Office in France via DHL thorugh Shipstation, this is no problem we can do it via Shipstation.

Maybe Chronopost as company being part of a complex group and representing services in France, makes the creation of foreign label creation for a shipment from non-France countries difficult for your system. Of course our โ€žShip Fromโ€œ partner in Portugal can not drop-off packages in Portugal with a Chronopost label, they would need a label from a courrier available there locally.

From our Chronopost account directly, we can ship from different countries e.g. in this case we got an DHL label, so the system understood in needs a label from courriers availbale in Portugal.

Any idea, if you this can be added on Shipstation in the future?

1 REPLY 1

CaraAdmin
Khoros

Hello @SKMTW1

 

Thank you for your post and idea. Please keep sharing your thoughts and needs regarding your business. They help us improve.

 

Happy Shipping!

 

-Cara

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