Hello Erin,
Thank you for your acknowledgment. However, I must emphasize the severity of our concerns. The recent surge in shipping costs is not only causing financial strain on our business but also leading us to question the value proposition of using ShipStation.
Beyond the matter of cost, the quality of service we've experienced with the carriers you provide has been consistently poor. We have faced instances where our items were lost in transit, and on multiple occasions, we were overcharged for parcels. These experiences have caused significant disruptions to our business operations and inconveniences to our customers.
We have chosen ShipStation in the past for its efficiency and cost-effectiveness. However, the consistent rise in costs, coupled with subpar service from carriers, is prompting us to contemplate alternative shipping solutions. It is important to note that customer loyalty is built on trust and consistent performance, and right now, both are wavering due to the company's direction.
We hope our feedback is taken into serious consideration, and that we will see tangible improvements in your policy and service quality soon. The user experience should be a priority, alongside business growth.
Best regards,
A loyal customer that has been with Shipstation for several years
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