Hello,Our own warehouse became Amazon prime in Germany. That's why some of prime orders are coming us directly with "Amazon Prime Order tag". Unfortunately, We can not create label because this orders are on "Pending Fulfillment."I reached to support...
We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, ...
We are a drop shipping service that ship from 1 central location but change the return label address to our clients name and address on each order. We do this by setting up a "ship from location" for each client in shipstation with the Pick Up addres...
Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...
Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...
How do I go about getting my shipping carrier service listed under carriers?
I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...
Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...
Hi guys,Recently, I experienced an order imported into awaiting shipment even refunded on WooCommerce.As the customer service said, Shipstation will only pick up fulfilled, paid and cancelled order, but not the refunded order.And I found that the sim...
Seems like this UPS strike is really going to affect our shipping costs. When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to...
Hi Shipstation team,We ship to all parts of Australia and the providers you have don't cover all areas where we ship to.We now see that our main provider Aus Post will now incur an additional 13 cents per transaction just so we can ship our product t...
We have been attempting to add an additional carrier to SS for over a week with no success. After selecting the carrier, we are redirected to that carrier's login, once logged in, it just goes to a white blank screen.We have contacted support about t...
If UPS goes on strike, will Shipstation waive the additional subscription fees for connecting FEDEX carrier services during the strike duration?We can't very well ship with UPS when they are on strike because it is a dumpster fire. I lived through a ...
I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I...
It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping r...
Using the example from the website. Make a call for "fedex" or "ups" to get rates. The POST request with valid authorization and payload returns internal ShipStation error data. All my GET requests work fine where I get my lists of carriers on the ac...
if you go thru walmart buyshipping program, you will have the same production as amazon buy shipping. If a customer report did not receive package, you are protected from charge back.
I used GetRate from the API to get rate from ShipStation UPSCarrier code: ups_walletedUnder ups ground packageGot 10 dollars from api, but only 7.19 on the website. I’m not sure what is the difference. I check everything anyone have the same problem?...
We are enabled through FedEx to use their new FedEx® International Ground One Rate for simple and affordable shipping from the US to Canada but ShipStation does not support it. Is this on a priority to-do list?
I'm a shipper in the U.S. looking to use Fedex International Connect Plus to send three packages to the United Kingdom. I can't currently ship more than one package with this service option on ShipStation's UI, but multi package shipments are permitt...
Hi, we are a company in Canada with a 3PL in USA. We can't connect a USPS account because it is 2 different countries? This should be a feature, since we can add multiple locations.Please help!
Undeniably, Australia Post holds a monopoly in Australia. It's quite perplexing why we are being charged more for a service of lower quality. No other carrier come close in term of delivery reach, reliability and prices.It would make sense if you est...
Hi all, We're trying to print Fedex shipping labels for Zoro via Shipstation. They have certain requirements which I have no idea how to implement.For instance, how do I get Line2 = C/O Zoro onto the label? I need this to work only when working with ...
Long story, but my shipping times have gone way up with Global Post and after they recently put the wrong label on my shipment at the California hub, I am officially done with Global Post. I was told on here that I could get Global Post turned off. E...
I currently use a 3rd party FedEx service for my shipments in ShipStation, Periship. We keep having charges to an old FedEx account for various thing, i.e. address changes and returns. May I remove that old FedEx account from my carrier list and stil...
big mistake by shipstation, lots of cancelations coming
Dear ShipStation Personnel,I wanted to thank you for writing such a wonderful order management software package. It provided our company with exactly what we needed to ramp up over the past 6 months. It is an excellent tool, and you deserve congratul...
We currently use ups worldship and fedex ship manager for dangerous goods/hazmat shipping. currently shipstation only offers DG/hazmat integrations w/ DHL. the sole reason we were looking at shipstation solution was due to the integration with our ER...
We've been using Shipstation for probably 5 years now and we had to finally file a claim on a package. We used Shipsurance because it is a cheaper option, and it's integrated with Shipstation. I want to give a huge warning to anyone using them becaus...
