Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
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Fedex and the package value

Hello It is my understanding that Shipstation decided not to pass the shipment value information to Fedex. Therefore when you ship via Fedex using Shipstation and the shipment is lost and the value was over $100, Fedex liability would be limited to $...

sales22 by New Contributor
  • 968 Views
  • 0 replies
  • 0 kudos

GLS Multi-Package Shipments

Hello, We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS. Thanks,APX.

APX by First-timer
  • 1740 Views
  • 3 replies
  • 0 kudos

UPS label for Amazon Orders

When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? C...

Nellie34 by New Contributor
  • 1350 Views
  • 1 replies
  • 0 kudos

UPS Canada billing and label issues

We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...

Matthew by Occasional Contributor
  • 3904 Views
  • 5 replies
  • 4 kudos

Errors with Loomis Express Courier

I have found 2 bugs with the Loomis Express Integration. The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.

shipstation loomis void label error.png shipstation loomis rate calculator error.png

Shipstation Fatal Error with Endicia/DHL

Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.

ohtock by First-timer
  • 1031 Views
  • 1 replies
  • 0 kudos

No tracking number shipping with PayPal

PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...

Customized Custom Forms

I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information of...

orders52 by First-timer
  • 585 Views
  • 0 replies
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Third Party account dropdown (Shipping Options)

Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another acc...

norbertsf by New Contributor
  • 644 Views
  • 0 replies
  • 0 kudos

Pick List and Labels

Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stock...

Loomis Express Integration

When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"

Australia Post Fuel Surcharge

Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates? Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directl...

ShipStation (13).png
makebadges by Occasional Contributor
  • 690 Views
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Label printing error

Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?

TM2022 by First-timer
  • 1069 Views
  • 1 replies
  • 0 kudos

myhermes UK

Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre nego...

tansales by Contributor
  • 739 Views
  • 0 replies
  • 0 kudos

Problems with Quoted UPS shipping Rates

I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any sug...

Lost Items in shipping

Hello everyone, USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now. If I void the labels to create new shipments for the orders will I...

Object reference not set to an instance of an object

Hi there, Perhaps someone has the same issue? Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any pack...

Vero by First-timer
  • 6720 Views
  • 3 replies
  • 3 kudos

Insurance communication issue to sendle

Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add add...

Rose by First-timer
  • 937 Views
  • 1 replies
  • 1 kudos

Hermes UK

Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?

tansales by Contributor
  • 960 Views
  • 1 replies
  • 0 kudos